User`s guide

SD/CD Series Card Printers User’s Guide 31
Locating a Problem with Basic Printer Functions
Ifthesystemisnotworkingasexpected,followthesestepsintheorderlistedto
isolatethesourceoftheproblembeforecontactingyourserviceprovider.
1. Mak esurethatthepowercordispluggedinandtheprinterispoweredon.
2. DoestheprinterpoweronanddisplayReadyonthefrontpanelwithin
1minute?
• Ifyes,continuetostep3.
• IftheprinterpowersonbutdoesnotdisplayReady,theprinterisnot
workingproperly.Requestservicefortheprinter.
• Iftheprinterdoesnotpoweron,makesurethatthepowersourceis
functioningbydoingoneofthefollowing:
• Removetheprinterpowercordfromtheoutletandconnectitto
anotheroutlet.
• Removethepowercordfromtheprinterandconnectittoanother
device,suchasalight,andthenconnectittothesameoutlet.
Ifthepowersourceisfunctioning,thereisaproblemwiththeprinter.
Requestservicefortheprinter.
Ifthepowersourceisn’tfunctioning,replaceitandthenbeginwith
step1.
3. Mak eaprintertestcard.Referto“PrintaTestCard”onpa ge15formore
information.
4. Doesthetestcardprint?Doesitlooklikeoneofthecardsshowninthetopic?
• Ifyes,theprinterisworkingcorrectly.Continuetostep5.
• Ifno,theprinterisnotworkingcorrectly.Requestservicefortheprinter.
5. Connecttheprinterdatacable,ifnecessary.Makesurethatyouusethesame
typeofcable(USBornetwork)usedwhentheprinterwasinstalled.
6. Ifyouusethe XPSCardPrinterDriver,printadriversamplecard.Forthesteps
tofollow,refertotheprinter’sCardPrinterDriverGuide.