User`s guide

48 Troubleshooting
Magnetic Stripe Problems
Tobegintroubleshootingamagneticstripeproblem,firstprintamagneticstripe
testcardfromPrinterManagerortheCardPrinterDriver.Forthestepstofollow,
refertothe“PrinterManager”sectionoftheprinter’sInstallationand
Administrator’sGuideor“PrintingaDriverSampleCard”inthecardprinter’s
Driver
Guide.
TheprinterusesthecoercivitysetusingtheLCDpanelorinPrinterManager,and
thedataformatsetusingPrinterManager.
Problem Solution
Cards are not loaded
correctly.
Load ISO cards with the magnetic stripe (back side)
facing down and toward the right. Refer to “Load
Cards” on page 19.
Cards do not have a
magnetic stripe.
Load magnetic stripe cards in the input hopper. If the
cards have a magnetic stripe, check the quality of
the cards. Change card stock, if needed.
The card has dirt or
damage on the
magnetic stripe.
Encode and send a new card to print. If an error
message displays indicating a magnetic stripe
problem, run a cleaning card to clean the magnetic
stripe head. Refer to “Run a Printer Cleaning Card”
on page 30.
The magnetic stripe on
the card is low-
coercivity material and
the High Coercivity
setting is selected.
To use the cards you have, select low-coercivity
encoding. Refer to the Printer Manager “Printer
Setting Menu” in the Installation and Administrator’s
Guide for more information. To encode with high
coercivity, obtain cards manufactured for high-
coercivity encoding. Refer to “Print a Test Card” on
page 18.
Message 105 displays.
The magnetic stripe on
the card is high-
coercivity material and
the Low Coercivity
setting is selected.
To use the cards you have, select high-coercivity
encoding. Refer to the Printer Manager “Printer
Setting Menu” in the Installation and Administrator’s
Guide for more information. To encode with low
coercivity, obtain cards manufactured for low-
coercivity encoding.
The data for this job
includes characters not
allowed by the
magnetic stripe format
selected for the track.
Cancel the current print job. Make sure that you
know which characters are allowed on the track.
Change the data to be encoded, and resend the
print job. Refer to “Magnetic Stripe Design” in the
printer’s Installation and Administrator’s Guide for
more information.