User`s guide

38 Troubleshooting
5. IfyouusetheXPSCardPrinterDriver,printadriversamplecard.Forthesteps
tofollow,refertoyourprintersDriverGuide.
Ifthesamplecardprints,theprinteranddriverareworkingcorrectly.
Continuetostep6.
Ifthesamplecarddoesnotprint,theprinteranddriverhavea
communicationproblem.Determinethecauseoftheproblemandtrythe
samplecardagain.
IfyouarenotusingtheCardPrinterDriver,askyourserviceprovideror
softwareproviderforassistance.
6. Printacardusingyourcardproductionsoftware.
Ifthecardprints,yoursoftwareisworkingsuccessfullywiththeprinter.
Troubleshootthecarddesign.
Ifthecarddoesnotprint, checkthefollowing:
Intheapplication,isthecorrectprinterselectedinthePrintSetupor
Printdialog?
Iftheprinterproducedablankcard,reviewthepagesizeordriver
settings.
Ifthe cardcausesanerror,thecardmighthaveatypeofdatatheprinterdoesnot
support.
Installation Problems
Thissectiondescribesissuesthatpreventasuccessfulinstallationandprovides
recommendedsolutionstothoseissues.Choosefromthefollowingtopics:
USBInstallationTroubleshootingonpa ge39
NetworkInstallationTroubleshootingonpa ge40