Datacard® SD™ Series Card Printers User’s Guide March 2014 Part No. 527400-001 Rev.
Notice Please do not attempt to operate or repair this equipment without adequate training. Any use, operation, or repair you perform that is not in accordance with the information contained in this documentation is at your own risk. Proprietary Notice All drawings and information herein are the property of DataCard Corporation. All unauthorized use and reproduction is prohibited.
Compliance Statements Liability Statement The WARNING and CAUTION labels have been placed on the equipment for your safety. Please do not attempt to operate or repair this equipment without adequate training. Any use, operation or repair in contravention of this document is at your own risk. Safety All Datacard® products are built to strict safety specifications in accordance with CSA/ UL60950‐1 requirements and the Low Voltage Directive 2006/95/EC.
Regulatory Compliance These notices apply to the Datacard printer and all Datacard accessory devices that connect to the printer. FCC Notices This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
Host Device Labeling Requirement Notice To meet the FCC and Industry Canada host device labeling requirements, any host equipment incorporating the 506241 module must include the FCC ID/IC number on the host label as follows: Contains transmitter module IC: 889B‐506241001 where 889B‐506241001 is the module's IC certification number. Contains transmitter module FCC ID: GDI‐506241001 where GDI‐506241001 is the module's FCC ID number.
Notice for Japan Japanese Voluntary Control Council for Interference (VCCI) class A statement Korea Communications Commission (KCC) statement California Proposition 65 Compliance WARNING: This product contains chemicals, including lead, known to the State of California to cause cancer, and birth defects or other reproductive harm. Wash hands after handling.
Revision Log SD Series Card Printers User’s Guide Revision Date A March 2014 Description of Changes First release of this manual (formerly Part No. 527248-001). Updated for XPS Card Printer Driver v5 and SD460 laminating system.
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Contents Chapter 1: Introduction ____________________________________________________________ About this Manual______________________________________________________________ Intended Audience ____________________________________________________________ Technical Support ______________________________________________________________ 1 1 1 1 Chapter 2: About the Printer ________________________________________________________ About the SD Series Card Printers________________________________________________
Chapter 6: Troubleshooting________________________________________________________ 35 Locate a Problem Within the Card Production System ___________________________ 36 Locate a Problem with Basic Printer Functions ___________________________________ 37 Installation Problems __________________________________________________________ 38 USB Installation Troubleshooting ____________________________________________ 39 Network Installation Troubleshooting ________________________________________ 40 Card Printer
7: Reader not available ______________________________________________ 66 118: Print ribbon type problem __________________________________________ 67 119: Print ribbon not supported _________________________________________ 67 120: User paused the printer ____________________________________________ 67 121: Print ribbon not identified __________________________________________ 68 122: Magstripe format problem _________________________________________ 68 123: Insert new card side 1 up ____________________
Driver-Only Messages ______________________________________________________ 76 500: The printer is not available _________________________________________ 76 501: The printer connection was lost ____________________________________ 76 502: The card data is missing or is not usable_____________________________ 76 504: The card data is missing or is not usable_____________________________ 76 505: USB communication issue __________________________________________ 77 506: A card is currently processing ________
Chapter 1: Introduction About this Manual This manual provides user information for the SD Series Card Printers. The manual includes: • An overview of printer components and options, and a description of the system label. • How to use the printer, including how to power the printer on and off, how to use the front panel and LCD menus, card processing basics, how to print a test card, and how to load and replace supplies. • How to perform routine maintenance and troubleshooting tasks.
2 Introduction
Chapter 2: About the Printer About the SD Series Card Printers The card printer applies images, text, and encoded data to plastic cards. It can print full‐color and monochrome images, depending on the type of print ribbon installed. A busy issuance site might issue up to 10,000 cards a month. During these busy times, the site might use more than one printer to keep up with demand. The printer issues cards either one at a time or in batches—up to 100 cards at a time.
Printer Top and Front Cover Latch Button Cover Ridges Ribbon Cartridge Handle Card Input Hopper Front Panel Output Hopper 4 Cover Open the cover to access the printhead and ribbon. Latch Button Push the latch button to release the cover and open the printer. Cover Ridges Press down on the ridges when closing the cover to make sure that it latches properly on both sides. Ribbon Cartridge Handle Use the handle to remove the print ribbon cartridge from the printer.
Printer Left Side Cable Lock Receptacle Manual Advance Knob Printer Connections Manual Advance Knob The knob moves a card in the track to clear a card jam. Cable Lock Receptacle The receptacle allows you to insert the security plate before attaching the optional Kensington® lock.
Inside the Printer Configuration Label Printhead Print Ribbon Cartridge 6 Configuration Label The label shows the location and date of manufacture, and lists the options installed. Printhead The printhead transfers images to cards using the print ribbon. Print Ribbon Cartridge The cartridge holds the print ribbon and cleaning sleeve.
Print Ribbon Cartridge Print Ribbon Cartridge Replaceable Cleaning Sleeve Print Ribbon Print Ribbon Cartridge The cartridge holds the ribbon for printing. Print Ribbon The ribbon applies images to cards. Replaceable Cleaning Sleeve The cleaning sleeve removes dust and other particles from cards to maintain print quality. Printer with Duplex Option Duplex Module Reject Card Tray Duplex Module The duplex module automatically turns the card for two-sided printing.
Printer with Laminator (SD460 System Only) Printer Laminator Laminator Access Door Laminator The laminator attaches to the printer and applies patch or topcoat overlay material to the card. Laminator Access Door Open the door to access the laminator cartridges. Refer to Appendix A, "SD460 Laminating System" on page A‐1, for complete information.
System Label The printer configuration label on the side of the cover swingarm shows the components installed. It provides information that is useful when requesting service. The label shows the following information: • Printer name • Configuration, which includes options installed in the printer • Date and country of assembly • MAC address to use when the printer is connected via an Ethernet network Information for components installed by the dealer or sales group is handwritten on the label.
10 About the Printer
Chapter 3: Using the System This section provides information about how a card travels through the printer, printer controls, printing a test card, loading and replacing supplies, and cleaning the printer. How the Card Travels The card is verified and sent to print from the PC. The hopper pick mechanism picks a card and moves the card into the printer for processing. Optionally, the card moves to the magnetic stripe encoding area or to the smart card park station, depending on the type of card selected.
Card Printer System Overview The card printer is used with other equipment and software to create a card production system. The system produces cards for a specific purpose, and the cards must meet requirements. Equipment The system can include: 1. A PC, with software to support the printer, such as: • The XPS Card Printer Driver for Windows. • ID software designed specifically to capture, format, and save the data for cards. • A retail application such as Microsoft® Word or Adobe® Photoshop®. 2.
Printer Controls The front panel of the printer provides the controls for operating the printer. The front panel controls are described in the following sections. LCD Panel Status Lights Ribbon Cards Power Button Down Arrow Up Enter Arrow User Light & User Button Power Button Use the POWER button to power off and power on the printer. All lights show steady amber while the printer powers on. To power off the printer, press the button for 1 to 2 seconds until the printer begins to shut down.
LCD Panel Menus The LCD panel shows the printer’s menus and displays printer messages or conditions. Refer to “Respond to Messages” on page 61 for more information. The menu system has four major branches: • Use the Maintenance menu to run a cleaning card or print a test card. • Use the Status menu to see settings and data about the printer. • Use the Configuration menu to change settings. • Use the Activate menu to enable or disable the printer for transport.
User Button and Light The printer’s USER button displays with a border of light that indicates the system status. Use the USER button to: • Suspend printer activity—press the USER button when the LCD panel displays Ready. • Clear a message—press the USER button once. • Clear all messages—press the USER button for 2 seconds or more. • Clear all cards currently printing—press and hold the USER button for 2 seconds or more. (Make sure that this action is allowed in your card system.
Down Arrow, Up Arrow, and Enter Key Use the arrow keys to move through the printer menu system, and the E NTER key to make a selection. Press the up or down arrow key while the LCD panel displays Ready to display additional information about the printer on line 2, including the firmware version, printer model, serial number, and network IP address or USB IP address. The SD460 laminating system also displays the laminator firmware version and the laminator serial number.
Retrieve the Printer IP Address The printer can display the network IP address it uses when connected to the network. It also displays the subnet mask, gateway address, and MAC address. To see just the printer IP address, press the up or down arrow key while the printer displays Ready. Refer to “Down Arrow, Up Arrow, and Enter Key” on page 16. Begin with the printer power connected, and the printer connected to the network. 1. Press the POWER button (if needed) to power on the printer. 2.
7. Press E NTER to return to the Network Status menu. Gateway Address displays on line 2. 8. Press E NTER to display the gateway address. Record it, if necessary. 9. Press E NTER to return to the Network menu. 10. Press the down arrow key to scroll to Exit on line 2. 11. Press E NTER. Then, press the USER button to return the printer to Ready. The USER button glows green. Print a Test Card The printer includes a test card that runs without using a driver or other source of card data.
Load and Replace Supplies To prepare the printer to print cards, load blank card stock into the input hopper (optional), and load print ribbon and a cleaning sleeve onto the print cartridge. If you are using an SD460 system, also load overlay material into the L1 and L2 (if equipped) laminator cartridges. Refer to Appendix A, "Load Laminator Overlay Material" on page A‐8, for information about loading the laminator cartridges.
Load the Print Ribbon Load the print ribbon when you install the printer and when the ribbon runs out. 1. Open the printer cover. 2. Remove the print ribbon cartridge. 3. Load a full roll of print ribbon (the blue spool) onto the spindle closest to the cartridge handle. 4. Place the silver take‐up spool on the spindle with the black gear. 5. Wind the take‐up spool counterclockwise one full turn.
Install the Ribbon Cartridge Install the assembled print ribbon cartridge into the printer. 1. Open the printer cover. 2. Hold the print ribbon cartridge by the handle and lower it into the printer with the handle toward the front of the printer. 3. Make sure that the ribbon cartridge is correctly positioned in the guides. 4. Close the printer cover. Press down on the ridges on the front of the cover to make sure that it latches properly on both sides.
22 Using the System
Chapter 4: Printing Cards Before Starting to Print This section explains how to print a card. Make sure that: • Cards are loaded in the printer or available to insert. • Ribbon is loaded in the printer. For the steps to follow, refer to “Load the Print Ribbon” on page 20. If you are using the SD460 system, refer to Appendix A, “SD460 Laminating System”, for information about preparing the laminator. • The card design is set up.
Print Cards Make sure that cards are loaded in the printer or available to insert when prompted. For the steps to follow, refer to “Load Cards” on page 19. Print from ID Software 1. From the ID software, use the template or create a design for the card. 2. Select the printer if you use more than one printer. 3. Enter the data for the card. Follow the instructions for your software. 4. Capture the photo for the card, if necessary. 5. Click the Print button to send the card to the printer. 6.
6. Click Print to send the card to the printer. 7. At the printer, insert a card in the single feed slot, if necessary. HINTS & TIPS • The printer can receive card jobs from more than one PC. It prints cards in the order they are received. • Orient all cards the same way. • Do not touch the card surface to be printed. Handle cards by their edges or wear gloves.
26 Printing Cards
Chapter 5: System Maintenance Clean the Printer The printer performs best when it is cleaned on a regular basis. Follow the cleaning guidelines for your site to keep the printer in good working condition. Clean the printer when: • The printer displays a message for which cleaning is a solution. • There is debris on completed cards. • A new roll of print ribbon is installed.
Clean the Printhead Clean the printhead when: • The printhead is replaced. • There are unprinted lines on the finished card. This usually indicates dirt or contaminants on the printhead. • The printhead is touched accidentally. Oils from hands can affect print quality and damage the printhead. Do the following to clean the printhead: 1. Power off the printer. 2. Open the printer cover and remove the print ribbon cartridge. 3. Open and remove a cleaning swab from its package. 4.
5. Replace the print ribbon cartridge. Avoid bumping the printhead when you install the print ribbon cartridge. 6. Close the printer cover. Press down on the ridges on the front of the cover to make sure that it latches properly on both sides. 7. Power on the printer. 8. Print a sample card to verify the quality of printing. Refer to “Print a Test Card” on page 18 for more information. HINTS & TIPS • Avoid touching the printhead edge with your fingers.
Run a Printer Cleaning Card Run a cleaning card to clean debris from the inside of the printer and from the hopper rollers. The cleaning card can remove most contaminants from the printer. Run a cleaning card after every 250 cards processed by the printer, or every 6 months. 1. Prepare the printer for cleaning. A. Power on the printer. B. Open the printer cover and remove the print ribbon cartridge. C. Close the cover. D. Open the input hopper and remove any unprinted cards. E.
2. Use the LCD menu system to start the cleaning cycle. A. Begin when the printer displays Ready and the USER button shows steady green. Press the USER button. Suspended displays on line 1 of the LCD panel. B. Press the E NTER key to enter the menu system. C. Maintenance displays on line 2 of the LCD panel. Press the ENTER key to enter the Maintenance menu. D. Cleaning Card displays on line 2 of the LCD panel. Press the ENTER key to enter the Cleaning Card menu. E.
F. Insert cleaning card displays on the LCD panel. If you have a manual feed printer, insert the cleaning card. Press the USER button to start the cleaning cycle. The printer moves the card through the printer several times and ejects it into the output hopper. If you are cleaning an SD460 system, the cleaning card moves into the laminator after cleaning the printer and cleans the laminator rollers and card entry area. The cleaning card is ejected into the laminator output hopper.
HINTS & TIPS • Use the cleaning card one time only. • Change the cleaning sleeve each time you clean the printer or change the print ribbon. If the card light is blinking amber and there are cards in the input hopper, the printer’s configured cleaning count has been reached and it is time to clean the printer. The cleaning count is set in Printer Manager. Refer to the printer’s Installation and Administrator’s Guide for complete information about using Printer Manager.
34 System Maintenance
Chapter 6: Troubleshooting This section helps you identify and fix basic issues that can occur during printing. Also refer to your printer’s Driver Guide or OpenCard manual for additional troubleshooting information.
Locate a Problem Within the Card Production System For typical components of the system, refer to “Card Printer System Overview” on page 12. If any one of the following components does not work properly, printing cards can be affected. • The XPS Card Printer Driver If you need to reinstall the Card Printer Driver to fix a problem, we recommend you download the latest version of the driver from http:// www.datacard.com. Select Support & Drivers > Drivers & Downloads from the menu.
Locate a Problem with Basic Printer Functions If the system is not working as expected, follow these steps in the order listed to isolate the source of the problem before you contact your service provider. 1. Make sure that the power cord is plugged in and the printer is powered on. 2. Does the printer power on and display Ready on the front panel within 1 minute? • If the printer powers on correctly, continue to step 3.
5. If you use the XPS Card Printer Driver, print a driver sample card. For the steps to follow, refer to your printer’s Driver Guide. • If the sample card prints, the printer and driver are working correctly. Continue to step 6. • If the sample card does not print, the printer and driver have a communication problem. Determine the cause of the problem and try the sample card again. If you are not using the Card Printer Driver, ask your service provider or software provider for assistance. 6.
USB Installation Troubleshooting Problem Solution The cable is loose. Reconnect the USB cable to the ports on the PC and the printer. Power the printer off, and then back on. If the PC and printer still do not communicate, restart the PC. The data cable is damaged or frayed. Power off the printer. Replace the cable if you have a spare. Contact your service provider to order a new data cable. The system has a temporary communication problem.
Network Installation Troubleshooting Problem Solution The network cable is loose. Reconnect the data cable to the network port and the printer. Restart the printer. The Status page of Printer Properties shows the printer is not available, but the printer shows Ready on the LCD panel. Follow your network troubleshooting procedures to isolate and test each component of the computerto-printer communication link.
The Card Printer Driver does not detect the networkconnected printer Problem Solution The Printer Properties > Status tab shows the printer is not available. Make sure that you use the same type of data cable—USB or network—that was used when the printer was installed. You cannot switch the type of data cable after installation. Make sure that the current printer IP address is the same as the IP address on the Printer Properties > Ports tab.
Driver status or Windows print queue does not provide expected data Problem Solution The Card Printer Driver sample card or magnetic stripe test cards do not print. Check the following: • Enable bidirectional support must be selected on Printer Properties > Ports tab to allow printing from the Card Printer Driver. • If Print directly to printer is selected in the Printer Properties > Advanced tab, clear the selection to allow printing of the Card Printer Driver sample cards.
Something did not print Problem Probable Cause Solution Nothing is printed on the card. The Disable Printing option in the Card Printer Driver is set to All, Front, or Back. Open the Preferences > Layout > Advanced tab and change Disable Printing to Off. The print ribbon is loaded incorrectly. Remove the print ribbon and install it correctly. The page size was not set to ISO ID-1. Use your card production application to access the printer’s print setup and select ISO ID-1 for the page size.
Printing includes unexpected data Problem Probable Cause Solution Text that was intended for the magnetic stripe printed on the card instead. The magnetic stripe font was not applied to the text. Refer to “Magnetic Stripe Fonts” in the printer’s Driver Guide. The escape code was typed incorrectly. Refer to “Magnetic Stripe Escapes” in the printer’s Driver Guide. The text to encode was longer than one line. Reduce the font size to keep all text on one line.
Problem Probable Cause Solution Printing is blurred. The cards have a matte, not glossy, finish. Use cards that meet the requirements for the printer. Refer to “Cards” in your printer’s Installation and Administrator’s Guide for specifications. The rollers are dirty. Run a cleaning card. Refer to “Run a Printer Cleaning Card” on page 30. The printhead is dirty. Clean the printhead. Refer to “Clean the Printhead” on page 28. Unprinted cards have scratches. Handle cards carefully.
The printing is too light Problem Probable Cause Solution Photos look faded. The image capture system needs adjustment. Color settings might not be optimal. Adjust color settings. Refer to the documentation for the image capture system, “Color Printing” in your printer’s Installation and Administrator’s Guide, and “Color Adjustment Tab” in your printer’s Driver Guide. The printing is very light. The ribbon is loaded incorrectly. Load the print ribbon correctly.
The printing is too dark Problem Probable Cause Solution The card shows wrinkles in darkly colored areas. The card includes very dark areas. Change the design to use smaller areas of dark color. The printhead is not aligned correctly. Contact your service provider. Color adjustment is too dark. A change in the card stock you use can alter the appearance of printed cards. Change the color adjustment settings.
Magnetic Stripe Problems To begin troubleshooting a magnetic stripe problem, first print a magnetic stripe test card from Printer Manager or the Card Printer Driver. For the steps to follow, refer to the “Printer Manager” section of the printer’s Installation and Administrator’s Guide or “Printing a Driver Sample Card” in the card printer’s Driver Guide. The printer uses the coercivity set using the LCD panel or in Printer Manager, and the data format set using Printer Manager.
Problem Solution The magnetic stripe data was sent in an encoding format not supported by the track. Review the encoding format setting for the tracks in Printer Manager. Refer to the Printer Manager “Printer Setting Menu” in the Installation and Administrator’s Guide. Make sure that the application is using the selected encoding format for the track. If the application and track are set to the same format, and the error message displays repeatedly, contact the application provider for assistance.
Laminator Problems This section describes problems that might occur when you are using a laminator to apply overlay to the card. Patch Appearance Problems Problem Probable Cause Solution Smart cards don’t work after the overlay is applied. The Debow card option is selected. Make sure that the Debow card option in the Card Printer Driver is not selected. Refer to the printer’s Driver Guide for information about specifying the debow option. Cards are bowed too much.
Problem Probable Cause Solution There are scratches or particles under the patch. The inside of the printer is dirty. Clean the printer. Refer to “Run a Printer Cleaning Card” on page 30. The supplies have debris on them. Store and handle supplies carefully. Keep supplies in the original packaging until you are ready to use them. There are repeating marks on the patch. The heated roller is dirty. Clean the laminator. Refer to "Clean the Laminator" on page A-12.
Problem Probable Cause Solution The patch shows opaque areas at the leading edge of the card. The temperature for applying the overlay is too high. Decrease the laminator temperature setting. Refer to the Printer Manager “Laminate Type” section of the printer’s Installation and Administrator’s Guide. If the problem continues to occur, contact your service provider for assistance. The patch extends beyond one of the short edges of the card. There is slack in the overlay material.
Topcoat Appearance Problems Problem Probable Cause Solution There are scratches in the topcoat. The inside of the printer is dirty. Clean the printer. Refer to “Run a Printer Cleaning Card” on page 30. The supplies have debris on them. Store and handle supplies carefully. Keep supplies in the original packaging until you are ready to use them. There are repeating marks in the topcoat. The heated roller is dirty. Clean the laminator. Refer to "Clean the Laminator" on page A-12.
Problem Probable Cause Solution The topcoat shows opaque areas along a short edge of the card. The temperature for applying the topcoat is too high. Decrease the laminator temperature for the overlay material. Refer to the Printer Manager “Laminate Type” section of the printer’s Installation and Administrator’s Guide. If the problem continues to occur, contact your service provider for assistance. The hologram of the topcoat doesn’t appear on the card.
Use Advanced Troubleshooting Tools Printer Manager provides access to card design settings and additional troubleshooting tools. Printer Manager also allows you to perform advanced troubleshooting with the guidance of your service provider. Refer to “Printer Manager” in the printer’s Installation and Administrator’s Guide for more information. Card Jams The card did not reach the position for the next action, such as printing or ejecting the card.
Messages and Conditions When the printer cannot process the card sent, it issues a condition. The LCD panel on the front panel shows these conditions. When you use the XPS Card Printer Driver, the printer driver also displays the condition as a message on the PC. In a shared printer environment, messages can differ slightly from the messages and conditions described in this section.
No.
Supply Light Card Light Green Flash Off Off Laminator error critical Green Flash Amber Flash Green Flash Red Flash Error 197 Laminator entry card problem Green Flash Off Off Red Flash Error 198 L1 area card problem Green Flash Off Off Red Flash Error 199 L2 area card problem Green Flash Off Off Red Flash Error 200 Laminator exit card problem Green Flash Off Off Red Flash Error 201 L1 supply problem Off Amber Flash Off Red Flash Error 202 L1 supply out or missin
Supply Light Card Light Laminator Light Sound Green Flash Off Off Red Flash Error L2 heater problem Green Flash Off Off Red Flash Error 213 L1 heater sensor problem Green Flash Off Off Red Flash Error 214 L2 heater sensor problem Green Flash Off Off Red Flash Error 215 L1 heater roller problem Green Flash Off Off Red Flash Error 216 L2 heater roller problem Green Flash Off Off Red Flash Error 217 Debow problem Green Flash Off Off Red Flash Error 218 Impress
Messages from the XPS Card Printer Driver on the PC • The Card Printer Driver displays the same messages as those on the printer LCD panel. The messages that display on the PC provide additional information about the condition that caused the message and contain recovery instructions. Click the appropriate button in the message box to clear the message. • Messages display on the PC that sent the card print job. • If you cancel a job at the printer, the message is removed from the PC.
Respond to Messages You can respond to printer messages using the printer front panel buttons or by clicking the appropriate response in the message box displayed by the Card Printer Driver on the PC. Printer Messages The following messages display on the printer LCD panel and in a message box on the PC that issued the card print job when you use the Card Printer Driver. 100: Request not supported The printer does not support the personalization being requested for the card. The card will be canceled.
103: Printer problem The printer had an error. The card will be canceled. 1. Press the printer POWER button to power off the printer. 2. Press the POWER button again to power on the printer. Click OK in the message box to clear the message. 104: Critical problem The printer had a serious error. The card will be canceled. 1. Press the printer POWER button to power off the printer. 2. Request service. The system must remain powered off. Click OK in the message box to clear the message.
106: Magstripe data not found The printer did not find magnetic stripe data on card. 1. Make sure that you are using magnetic stripe cards that match the printer settings. 2. Make sure that the cards are placed in the printer correctly. Press the USER button on the printer. In the message box, click Retry, or click Cancel to cancel the card. HINTS & TIPS • The card might not match printer settings or the data sent.
108: Magstripe read no data The printer did not find any magnetic stripe data on card. The card will be canceled. 1. Make sure that you are using magnetic stripe cards that match the printer settings. 2. Make sure that the cards are placed in the printer correctly. Press the USER button on the printer, or click OK in the message box to clear the message. HINTS & TIPS • The card might have been turned the wrong way. • The card might not have a magnetic stripe.
111: Card not picked The printer did not pick a card. To complete the current card: For printers with an input hopper, open the input hopper, add or reposition cards, and close the hopper. For printers with single card feed, push the card in until the printer picks it. Press the USER button on the printer. In the message box, click OK, or click Cancel to cancel the card. 112: Card hopper empty The printer did not detect cards in the input hopper. Add cards to the input hopper.
116: Magstripe not available The printer does not have a magnetic stripe option. The card will be canceled. Remove magnetic stripe data from the card or use a printer that has a magnetic stripe option installed. Press the USER button on the printer, or click OK in the message box to clear the message. HINTS & TIPS To remove magnetic stripe data, you or your system administrator may need to: • Clear a check box in the card production application.
118: Print ribbon type problem The printer cannot use the ribbon installed. The card will be canceled. Use ribbon designed for this printer. Press the USER button on the printer, or click OK in the message box to clear the message. HINTS & TIPS • Purchase ribbon from your dealer or authorized reseller. • Check the Datacard website for newer firmware that supports new ribbon types. 119: Print ribbon not supported The printer cannot use the ribbon installed. The card will be canceled.
121: Print ribbon not identified The printer cannot use the ribbon installed. The card will be canceled. Use ribbon designed for this printer. Press the USER button on the printer, or click OK in the message box to clear the message. HINTS & TIPS Ask your dealer or authorized reseller for a replacement ribbon. 122: Magstripe format problem The magnetic stripe data sent does not match the format set in the printer. The card will be canceled.
149: Option not installed The printer does not support the personalization being requested for the card. The card will be canceled. Change the card data to match the printer’s options and settings, or print to a printer that is configured to support the personalization being requested. Press the USER button on the printer, or click OK in the message box to clear the message. HINTS & TIPS In the card format, don’t include references to hardware that cannot be accessed by the system.
171: Insert same card side 1 up 1. Take the card from the printer and turn it over end to end so side 1 is facing up. 2. Insert the card in the printer. 3. If the card is not immediately picked, press the printer’s USER button or click OK. Click Cancel in the message box if you want to cancel the card. 172: Insert cleaning card 1. Insert cleaning card. 2. If the card is not immediately picked, press the printer’s USER button or click OK.
197: Laminator entry card problem The card is not where it should be in the laminator. 1. Open the laminator. 2. Turn the knob to remove the card. 3. Close the laminator. 198: L1 area card problem The card is not where it should be in the laminator. 1. Open the laminator and remove the L1 supply cartridge. 2. Turn the knob to remove the card. 3. Replace the supply cartridge and close the laminator. 199: L2 area card problem The card is not where it should be in the laminator. 1.
202: L1 supply out or missing The laminator does not have usable supplies. 1. Open the laminator. 2. Replace the supply. 3. Close the laminator. 203: L1 supply type problem The laminator cannot use the supply installed. Use supplies designed for this laminator. 204: L1 supply not supported The laminator cannot use the supply installed. Use supplies designed for this laminator. 205: L1 supply not identified The laminator cannot use the supply installed. Use supplies designed for this laminator.
208: L2 supply type problem The laminator cannot use the supply installed. Use supplies designed for this laminator. 209: L2 supply not supported The laminator cannot use the supply installed. Use supplies designed for this laminator. 210: L2 supply not identified The laminator cannot use the supply installed. Use supplies designed for this laminator. 211: L1 heater problem The laminator has encountered a critical error. The card will be canceled. 1. Press the printer Power button to power off the system.
215: L1 heater roller problem The laminator has encountered a critical error. The card will be canceled. 1. Press the printer Power button to power off the system. 2. Request service. The system must remain powered off. 216: L2 heater roller problem The laminator has encountered a critical error. The card will be canceled. 1. Press the printer Power button to power off the system. 2. Request service. The system must remain powered off.
221: Bar code scanner problem 1. Open the laminator and remove the L1 cartridge. 2. Verify the supply has bar codes printed on it. 3. Replace the cartridge and close the laminator. 4. Try the card again. 5. If the problem occurs again, request service. 222: Firmware version mismatch The printer and laminator firmware versions are not compatible. The system cannot laminate cards until the firmware has been updated. Update both the printer and laminator to the latest firmware versions.
Driver-Only Messages The following messages are issued by the Card Printer Driver and display in a message box on the PC that sent the card print job. These messages do not display on the printer LCD panel. 500: The printer is not available The computer cannot communicate with the printer. To complete the current card: 1. Make sure that the printer is powered on and in the Ready state. 2. Make sure the printer is connected to the computer using a USB or network cable, but not both.
505: USB communication issue An important driver component is not running. The card will be canceled. 1. Restart the computer. The component should start automatically. 2. If this message is displayed after restarting, notify your printer support contact. Click OK to clear the message. 506: A card is currently processing The printer is busy processing an interactive job. The card will be canceled. Wait until the current card is complete and then try again. Click OK to clear the message.
Driver SDK Messages The following messages are issued when you use the Card Printer Driver Software Development Kit (SDK) to define your card printing. The messages are returned by the SDK to the application that sent the print job. These messages do not display on the printer LCD panel or in a message box on the PC that sent the job. 511: Cannot lock or unlock the printer. Locks are not installed. Severity: Critical 512: Cannot lock or unlock the printer. The password is incorrect or invalid.
Appendix A: SD460 Laminating System This appendix provides information about the SD460 laminating system. About the SD460 System The SD460 system consists of a card printer and the SLM laminator. The SD460 system can print cards and apply an overlay material on the front and back of the card for increased durability and security. Using an overlay material with holographic or other transparent images also improves the security of the card.
Outside the Laminator Use the following information to become familiar with the laminator. Laminator Back and Left Side Printer Mounting Pins Card Entry Area Laminator Status Light Printer Mounting Pin Reject Card Tray Laminator Power Connection A-2 Printer Mounting Lock Printer Mounting Pins The pins align the printer with the laminator. Printer Mounting Lock The lock secures the printer to the laminator. Laminator Status Light The light shows the status of the laminator.
Laminator Status Light The status light shows the status of the laminator: Solid green Ready Blinking green Busy Solid blue Idle/Sleeping Blinking blue Heating Blinking red Error Laminator Front and Right Side Impresser (if installed) Card Output Hopper Laminator Access Door Card Output Hopper The card output hopper holds up to 100 completed cards. Laminator Access Door The access door provides access to the laminator supplies.
Inside the Laminator The SD460 system has one standard laminator, in the L1 position, with an optional second laminator in the L2 position. The laminators apply topcoat or patch overlay material to the card. Topcoat is a continuous film and patch is a die‐cut polyester shape. Both laminators can apply either overlay type. Refer to "Laminator Overlay Materials" on page A‐6.
If your system includes the optional second laminator (L2), make sure that the laminator cartridge is always installed even if the cartridge is not loaded with overlay material. If the cartridge is not in place, cards are not supported as they travel through the system and can fall into the bottom of the laminator. Laminator Configuration Label The laminator configuration label is located inside the laminator beneath the L2 cartridge.
Laminator Setup The SD460 supports full‐color print ribbons that do not have a topcoat (T) panel, including YMCK and YMCKK ribbon. The topcoat or patch overlay applied by the laminators provides protection against wear and color fading, so the print ribbon topcoat panel is not needed. However, the DuraShield overlay requires that the ribbon topcoat be applied first. The SD460 also supports full‐color print ribbon with a front‐side ultraviolet (UV) fluorescing (F) panel, YMCKF‐KT.
Both topcoat and patch overlays can be clear or can have a transparent holographic image on them. The holographic materials are called holographic topcoat or holographic patch and can be ordered with a custom image. Clear Patch Random Holographic Patch Clear Topcoat Random Holographic Topcoat In addition, both holographic topcoat and holographic patch can be designed with a registered image that is located in the same position on each card.
Load Laminator Overlay Material Load the overlay material in one laminator cartridge at a time. The L1 (green) and L2 (orange) cartridges fit only in their assigned locations inside the laminator. They are not interchangeable. 1. Open the laminator access door. 2. Remove the L1 (green) laminator cartridge from the laminator. Place the cartridge on a smooth level surface for loading. 3. Push the release latch (a) and open the gate on the laminator cartridge (b). 4.
5. Load the new roll of laminator overlay material. A. Put the blue supply spool on the blue supply spindle of the cartridge (c). The overlay supply roll can go on only one way and only fits on the correct spindle. B. Put the empty silver take‐up spool on the silver take‐up spindle (d). C. Turn the take‐up spool clockwise to remove slack from the material (e). The overlay material loads in an S‐shape.
Card Design Set up your card design using your card production software or another application, such as Microsoft Word. You can specify your lamination preferences using the Card Printer Driver. Your card production software also may provide lamination settings. The Card Printer Driver allows you to specify both printer and lamination preferences. Refer to your printer’s Driver Guide for complete information on setting up printing preferences and lamination options.
Clear Laminator Card Jam 1. Open the laminator access door. 2. Remove the L1 and L2 (if installed) laminator cartridges. 3. Turn the manual advance knobs inside of the laminator until the card is accessible. 4. Remove the card. 5. Replace the laminator cartridges. 6. Close the laminator access door.
Clean the Laminator Clean the laminator when at least one laminator cartridge is loaded with holographic overlay material and any of the following are true: • Particles appear on the laminated cards. • Particles are visible inside the laminator. For examples of problems that require laminator cleaning, refer to “Laminator Problems” on page 50. This procedure uses a double‐sided, sticky cleaning card that removes holographic overlay particles from the laminator.
3. Remove the protective paper from both sides of the double‐sided, sticky laminator cleaning card and insert the card under the rollers of the card exit slot of the laminator. When it is in the correct location and pushed in far enough, the card stays in place. 4. Use the LCD menu system to start the cleaning cycle. A. Begin when the printer displays Ready and the USER button shows steady green. Press the USER button. Suspended displays on line 1 of the LCD panel. B.
D. Cleaning Card displays on line 2 of the LCD panel. Press the ENTER key to enter the Cleaning Card menu. E. Printer displays on line 2 of the LCD panel. Press the down arrow. F. Laminator displays on line 2. Press the E NTER key. G. Start displays on line 2 of the LCD panel. Press the ENTER key to start the cleaning process. H. Insert cleaning card displays on the LCD panel. Press the USER button to start the cleaning cycle.
5. Inspect the laminator cartridges for particles. If particles are present: A. Retrieve the laminator cleaning card from the output hopper and use it to remove the particles of overlay material from the cartridges. B. If particles still remain on the cartridge and inside of the laminator, use a vacuum cleaner with a small plastic hose attachment to carefully remove the particles. Also clean any remaining particles from the output hopper.
A-16 SD460 Laminating System
