User`s guide

54 Troubleshooting
Messages from the XPS Card Printer Driver on the PC
• TheCardPrinterDriverdisplaysthesamemessagesasthoseontheprinter
LCDpanel.ThemessagesthatdisplayonthePCprovideadditional
informationabouttheconditionthatcausedthe messageandcontain
recoveryinstructions.Clicktheappropriatebuttoninthemessageboxto
clearthemessage.
• MessagesdisplayonthePCthatsentthecardprintjob.
• Ifyoucancelajobattheprinter,themessageisremovedfromthePC.Any
additionalme ssagesforthecanceledjob(forexample,forabrokenribbon)
donotdisplayonthePC.
• Messagesmightbeinthebackground,behindtheapplicationsendingthe
card.Onsomeoperatingsystems,themessageappearsinthestatusbar.Click
theblinkingExplorer(folder)iconinthestatusbartoopenthemessage.
• Ifmorethanonemessagewasissued,thenextmessagedisplaysafteryou
closethecurrentmessage.
• IfthereismorethanonecardprinterinstalledonthePC,messagesdisplay
oneatatime.Thetitlebarofeachmessageshowstheprinter name.
• IfthereismorethanonecardprinterinstalledonthePCandeachhasissued
errors,theprinterdriverdisplaysthemessagesreceived,evenifyoucleared
theerrorattheprinter.
• ThedrivercanissuemessagesthatdonotdisplayontheprinterLCDpanel.
Referto“Driver‐On ly Messages”onpage 65 and“DriverSDK Messages”
onpage 67foralistofthesemessages.
Messages from Printer Manager
ThePrinterManagerissuesmessagesthatdisplayinawebbrowserwindow.Click
ContinueinPrinterManagertocontinueworkingwiththeprinter.Referto
“PrinterManager”inyourprinter’sInstallationandAdministrator’sGuide.
Other Messages
• Thecardproductionapplicationyouusealsomaydisplaymessages.
• Otherprinterscancausemessagesifmorethanonemodelofcardprinteris
installed.