User`s guide

46 Troubleshooting
The color printing has flaws
Problem Probable Cause Solution
One or more unprinted
lines appear on the
card.
The printhead is dirty or
damaged.
Clean the printhead. Refer to “Clean the
Printhead” on page 28.
One color panel is not
aligned correctly with
other color panels.
The cards are slipping
in the track.
Run a cleaning card. Refer to “Run a
Cleaning Card” on page 30.
The cards are not the
correct size for the
printer.
Use cards that meet the size requirement
for the printer. Refer to “Cards” in your
printer’s Installation and Administrator’s
Guide for specifications. If you must use
the cards you have, ask your system
administrator for help.
Printing is blurred. The cards have a
matte, not glossy, finish.
Use cards that meet the requirements for
the printer. Refer to “Cards” in your
printer’s Installation and Administrator’s
Guide for specifications.
The rollers are dirty. Run a cleaning card. Refer to “Run a
Cleaning Card” on page 30.
The printhead is dirty. Clean the printhead. Refer to “Clean the
Printhead” on page 28.
The printed card has
small unprinted areas.
Unprinted cards have
scratches.
Handle cards carefully. Refer to “Card
Quality Guidelines” in your printer’s
Installation and Administrator’s Guide.
Cards have
embedded particles,
an uneven surface, or
the card edge has
burrs.
Use cards that meet the requirements for
the printer. Refer to “Cards” in your
printer’s Installation and Administrator’s
Guide.
The rollers are dirty or
the card packaging
contains debris.
Run a cleaning card. Refer to “Run a
Cleaning Card” on page 30.