User`s guide

SD/CD Series Card Printers User’s Guide 45
Something did not print
Printing includes unexpected data
Problem Probable Cause Solution
Nothing is printed on
the card.
The Disable Printing
option in the Card
Printer Driver is set to All,
Front, or Back.
Open the Preferences > Layout >
Advanced tab and change Disable
Printing to Off.
The print ribbon is
loaded incorrectly.
Remove the print ribbon and install it
correctly.
The page size was not
set to ISO ID-1.
Use your card production application to
access the printer’s print setup and select
ISO ID-1 for the page size. The correct
page size is available after choosing the
printer.
Color printing on top of
a black background
does not appear on
the card.
The black panel of the
ribbon is printing over
the color panels.
The printer uses the print ribbon panels in
sequence; the Y panel prints first, then M,
and so on. The black panel of the print
ribbon is used last and prints over the
color panels. For best results, change the
100% black background to a color near
black, so that it prints using the YMC
(color) panels of the print ribbon.
Problem Probable Cause Solution
Text intended for the
magnetic stripe printed
on the card.
The magnetic stripe
font was not applied to
the text.
Refer to “Use Magnetic Stripe Fonts” in the
printer’s Driver Guide.
The escape code was
typed incorrectly.
Refer to “Use Magnetic Stripe Escapes” in
the printer’s Driver Guide.
The text to encode was
longer than one line.
Reduce the font size to keep all text on
one line.
Several blank cards are
ejected before the full
card prints.
The application uses
the page size in effect
when a document is
created. You set the
page size after creating
the document.
Use the page setup feature of the
application to set the page size before
creating the document. Consider
creating a template for cards that opens
at the correct page size.