User`s guide

ManualsBrandsDataCard ManualsAll in One PrinterSD Series

SD/CD Series Card Printers User’s Guide 43

The card printer driver does not detect the network-

connected printer

The card printer driver does not detect the USB-connected

printer

Problem Solution

The Printer Properties >

Status tab shows the

printer is not available.

Make sure that you use the same type of data

cable–USB or network–that was used when the

printer was installed. You cannot switch the type of

data cable after installation.

Make sure that the current printer IP address is the

same as the IP address on the Printer Properties >

Ports tab. For more information on retrieving the

printer’s IP address, refer to Retrieve the Printer IP

Address on page 16.

Message 500 appears

after you send a card

to print.

If this happens often, consider switching from DHCP

network addressing to static IP addressing. For more

information on setting the driver network

communication value, refer to the “Printer Manager”

section of the card printer’s Installation and

Administrator’s Guide.

The network is not

operating properly.

Check the network using another device and fix or

report network problems. To check the network, print

to a different (paper) printer or check the availability

of network drives.

The printer is not

connected to the

network, or the PC is

not connected to the

network.

Make sure that both ends of the data cable are

connected. Replace defective cables if needed.