User`s guide

42 Troubleshooting
Network Installation Troubleshooting
Driver Problems
TheCardPrinterDriverandprintercanhavethefollowingcommunication
problems:
• Theca rdprinterdriverdoesnotdetectthenetwork‐connectedprinter 
onpage 43.
• Theca rdprinterdriverdoesnotdetecttheUSB‐connectedprinter on
pag e 43.
• Driverstatu sorWindowsprintqueuedoesnotprovideexp e c ted data on
pag e 44.
Problem Solution
The network cable is
loose.
Reconnect the data cable to the network port and
the printer. Restart the printer.
The Status page of
Printer Properties shows
the printer is not
available, but the
printer shows “Ready”
on the LCD panel.
Follow your network troubleshooting procedures to
isolate and test each component of the computer-
to-printer communication link.
Suggestions:
• Check the computer-to-network connection
by accessing a network resource, such as a
network drive.
• The network administrator can check
communication between a server and the
printer.
• Make sure that the user is logged in to the
network.
The printer is not
configured with the
correct network
address
Make sure that the server name or IP address is
entered in the Port Settings or Configure Port dialog
box on the computer. For more information on
retrieving the printer’s IP address, refer to “Retrieve
the Printer IP Address” on page 16. Make sure that
Ready displays on the printer's LCD panel.