User`s guide

5-20 Troubleshooting
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Obtain guidance from service before performing this task.
User’s Guide for Magna™ Platinum Series™ Printers
Overlay patch comes off
the card when it is flexed.
Temperature is too low for
the overlay material.
Increase the temperature
for the overlay module. See
the e-Guide.
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Laminate patch is off a
long edge of the card.
Supply material is not
loaded correctly in the
cartridge.
Supply material is wound
loosely on supply roll,
possibly because of hand
winding.
Load the supply roll
correctly. See Chapter 2.
Remove used supply from
the take-up spool. Place
spool caps on both supply
and take-up spools. See
Chapter 2.
If the problem does not go
away, change the supply
roll. See Chapter 2.
Laminate patch is not
parallel to card edges.
Supply material is not
loaded correctly in the
cartridge, the spool caps
are missing, or the
cartridge is not firmly
seated in the module.
Supply material is wound
loosely on supply roll,
possibly because of hand
winding.
The guide bars in the
cartridge are bent or
misaligned.
Load the supply roll
correctly using the spool
caps. See Chapter 2. Make
sure there are no
obstructions when replacing
the cartridge.
Remove used supply from
the take-up spool. Place
spool caps on both supply
and take-up spools. See
Chapter 2.
If the problem does not go
away, change the supply
roll. See Chapter 2.
Use a new overlay
cartridge.
Table 5-4: Overlay quality problems
What you see Possible causes Solutions
Jane Doe
Jane Doe