User`s guide

5-10 Troubleshooting
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Obtain guidance from service before performing this task.
User’s Guide for Magna™ Platinum Series™ Printers
Text is not printed on the
card.
Text to print on the card
was formatted using a
non-TrueType font.
Format text to print using
only TrueType fonts.
The leading or trailing
edge of the printed card is
not the expected color.
Cards might be slipping in
the card track.
Two cards might have
been picked.
The print ribbon might not
be DatacardPlatinum
Series ribbon.
The ribbon registration
might be incorrect.
Run a printer cleaning
cycle, then clean the
rollers. See Chapter 4.
Fan cards before inserting
them in the card cartridge.
Obtain and use Datacard
Platinum Series print
ribbon. See Appendix B.
Change the ribbon panel
length. See the e-Guide.
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No image is printed on the
card or the printing is very
light.
The ribbon is loaded
incorrectly.
The printhead cartridge
power cable might be
loose.
The printhead cable or
printhead cartridge might
be damaged.
Remove and replace the
ribbon. See Chapter 2.
Power off the printer.
Make sure the printhead
power cable is securely
connected. See
Chapter 4.
Replace the printhead.
See Chapter 4.
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If the problem persists,
contact your service
representative.
Table 5-1: Print quality problems
What you see Possible causes Solutions
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