User`s guide

User’s Guide for Magna™ Platinum Series™ Printers

Troubleshooting

This chapter explains how to troubleshoot the Datacard®

Magna™ Platinum™ Series photo ID printer and how to obtain

service. It explains:

• What to do if you think the printer is not working

• How to make test cards

• Problems you might see in the appearance of cards

• How to obtain service

• How to package the printer to return for service