User’s Guide for Magna™ Printers ImageCard® Color Printers UltraGrafix® Monochrome Printers May 2003 Part No.
ii Please note and heed the WARNING and CAUTION labels that have been placed on the equipment for your safety. Please do not attempt to operate or repair this equipment without adequate training. Liability statement This Datacard® product has been built to the high standards of DataCard Corporation. See “Safety and compliance” on page A-1 for the statement of liability. Regulatory compliance This Datacard product conforms to regulatory requirements as specified in North America, Europe and Asia.
iii Contents Section 1: Operating the Printer Chapter 1: Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 About this manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 About the Magna printer . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 Printer models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3 Printer features . . . . .
iv Using the duplex/laminator cleaning card . . . . . . . . . . . . . 4-9 Cleaning the supply tracker . . . . . . . . . . . . . . . . . . . . . . . 4-10 Cleaning the heated roller . . . . . . . . . . . . . . . . . . . . . . . . . 4-12 Cleaning tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-13 Cleaning the printhead . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14 Replacing the printhead cartridge . . . . . . . . . . . . . . . . . . 4-15 Chapter 5: Troubleshooting .
v Section 3: Reference Information Appendix A: Safety and compliance . . . . . . . . . . . . . . . . . . . . . Regulatory compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . Notice for USA (FCC notice) . . . . . . . . . . . . . . . . . . . . . . Notice for Canada . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Notice for the European Union . . . . . . . . . . . . . . . . . . . . Notice for Taiwan and China . . . . . . . . . . . . . . . . . . . . . . Notice for Japan . . . . . . .
vi Appendix C: PC port settings . . . . . . . . . . . . . . . . . . . . . . . . . . C-1 PC port settings for all operating systems . . . . . . . . . . . . C-2 PC settings for Windows 2000, XP & NT. . . . . . . . . . . . . . . C-5 Setting parallel port values . . . . . . . . . . . . . . . . . . . . . . . C-5 Setting a smart card serial port—Windows 2000, XP, and NT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-6 PC settings for Windows Me and 98 . . . . . . . . . . . . . . . . .
Overview 1 This chapter presents the following: • The purpose of this manual • Who should use this manual • The Datacard® Magna™ Platinum™ Series photo ID printer, including a description of the printer, the models available, and their components • How information about optional features is identified in this manual User’s Guide for Magna™ Platinum Series™ Printers
1-2 Overview About this manual This manual provides detailed information about the Datacard® Magna™ Platinum™ Series photo ID printer. The first section provides operators with information about the printer and how to use it. The second section provides installers with requirements for installation and installation procedures. The third section provides reference information. This User Guide works with the online e-Guide, which you can see using the desktop icon installed with the printer driver.
1-3 Overview apply a protective clear topcoat or a secure holographic topcoat to the surface of the card. Magnetic stripe encoding, smart card programming, overlay, and topcoat are options that can be purchased as part of the printer. See “Printer models” on page 1-3 for details about which combinations are supported. The printer driver receives digital information from a card creation application and processes the data to send to the printer. When the printer receives the data, it prints the card.
1-4 Overview A printer can be ordered with the following optional modules: • Duplex module. The duplex module flips the card to automatically print on both sides of the card. The printer label includes the number “2” if the printer has a duplex module. • Magnetic stripe module, for either 3-track (IAT) encoding or single-track NTT (J) encoding. The module is installed in-line with the print operation. It encodes data on the magnetic stripe and then verifies the data. • Smart card module.
1-5 Overview Figure 1-3 shows the Magna printer without a topcoat or overlay (laminator) module. All UltraGrafix Magna printers look like this. Figure 1-3: Magna printer without an optional laminator Figure 1-4 shows the Magna printer with an optional topcoat or overlay (laminator) module. Figure 1-4: ImageCard Magna printer with an optional laminator The ImageCard model of the printer can include the optional topcoat or overlay (laminator) module.
1-6 Overview Printer features Use the information in this section to identify the features and controls you use on the printer.
1-7 Overview Card cartridge lock (optional) The optional card cartridge lock allows you to lock the card cartridge into position, preventing cards from being removed without authorization. Some printers have two locks to meet the security requirements of the organization. Card output stacker The card output stacker holds the cards after they have been processed. Both completed cards and rejected cards go to the card output stacker.
1-8 Overview Duplex or pass-through mechanism Supply tracker Swing arm Topcoat or overlay supply cartridge Debower Laminator advance knob Printer label Print ribbon cartridge Printhead cartridge RIbbon tracker (hidden in this view) Card advance knob Continuous cleaning roller (hidden in this view) Figure 1-6: Internal parts of the Magna printer Duplex module or pass-through mechanism The optional duplex module flips the card to automatically print on both sides of the card.
1-9 Overview Laminator advance knob (optional) The laminator advance knob turns to move a card along the card transport track in the topcoat or overlay module. Use it to release stuck cards in the topcoat or overlay module. Debower (optional) The debower is part of the optional laminator module and corrects for any change to the flatness of the card caused by heat applied by the laminator module.
1-10 Overview Back of the printer Figure 1-7 shows the back of the Magna printer: Optional smart card USB port Data port ECP parallel port Power switch USB port Power receptacle Optional smart card serial port Security lock receptacle Optional smart card serial port Figure 1-7: The back of the Magna printer If the printer includes an optional laminator module, that module extends farther than the ports and receptacles area.
1-11 Overview Smart card port(s) On printers equipped with the smart card option, use one or more of these connectors for the cable from the PC or contact station that carries the data to encode on the smart card chip. If the printer does not have any smart card options, the ports will not be installed in the printer. Security lock receptacle Included on all printers, an optional printer security lock can be inserted in this receptacle to secure the printer to the work surface.
1-12 Overview User’s Guide for Magna™ Platinum Series™ Printers
Using the printer 2 This section describes how to perform basic tasks required to operate the Datacard® Magna™ Platinum™ Series photo ID printer.
2-2 Using the printer Tips for success To achieve the best quality cards and to maintain optimum performance of your printer, follow these tips for success: • Use the best quality cards available. Good quality cards have a smooth, glossy PVC surface (with no debris embedded in the surface), a mylar signature panel (optional), a flush magnetic stripe (optional), are not pre-punched, and are printed only once. See “Card quality guidelines” on page B-8.
2-3 Using the printer Loading cards Load cards when beginning work or when the card cartridge is low on cards or empty. You can load cards when the printer power is on or off. You can also load cards while the printer is printing. To order more cards, contact your card vendor. For information on card requirements, see “Supplies and cards” on page B-1. Load cards i If the printer has a locking card cartridge, unlock the cartridge before removing it.
2-4 Using the printer For magnetic stripe cards, the magnetic stripe faces down and is positioned toward the side of the printer that opens (see Figure 2-3). (For some custom applications, you might receive instructions to place cards in a different orientation.) For smart cards, position the card so the chip is up and toward the open end of the card cartridge. ! If you use a topcoat or overlay module, use cards with a nominal thickness of at least 0.030 inch (0.76 mm).
2-5 Using the printer Loading the print ribbon The printer uses print ribbon with color panels, continuous color, or color and topcoat. Full-color ribbon (such as YMCKT) must be Platinum Series ribbon, which uses blue ribbon spools. Monochrome (one color) ribbon on teal-colored ribbon spools can also be used. (Full-color ribbon on teal-colored spools cannot be used.) i The type of ribbon in the printer must match the print ribbon setting in the driver. To order new ribbon, contact your service provider.
2-6 Using the printer 3 Grasp the ribbon cartridge handle, and lift up to remove the print ribbon cartridge (see Figure 2-7). Avoid touching the printhead cartridge and ribbon tracker. Figure 2-7: Remove the print ribbon cartridge i Some users run a cleaning cycle whenever the print ribbon is changed. If your site follows this policy, see “Running a cleaning cycle” on page 4-2 for the steps to follow, and then return to this section.
2-7 Using the printer 6 Make sure print ribbon unwinds over the top of the print ribbon cartridge, not from the bottom. ♦ Replace the print ribbon cartridge 1 Place the ribbon cartridge onto the ribbon cartridge supports (see Figure 2-9). Make sure the cartridge is securely seated. Avoid touching the printhead cartridge and ribbon tracker. 2 1 Figure 2-9: Replace the print ribbon cartridge 2 Close the swing arm, pressing it down until the push latch clicks into place. 3 Close the cover.
2-8 Using the printer Remove the supply cartridge E If the printer has a locking cover, unlock the cover before opening it. 1 Lift the top cover, as shown in Figure 2-5. ! The module is HOT to the touch and remains HOT for up to 30 minutes after the printer is powered off. 2 Lift the supply tracker, and then push until it clicks into place (step 1 in Figure 2-10).
2-9 Using the printer 4 Remove the end of the supply material from the empty supply spool if needed. Dispose of the used supply according to your policy. E On a regular basis, such as weekly, use the cleaning pen to clean deposits from the guides of the supply cartridge and clean the supply tracker. 5 Remove the empty spool from the holder and press it into place on the take-up holder (step 1 in Figure 2-11). Make sure the ribs inside the spool align with the grooves in the holder.
2-10 Using the printer 14 Pick up the supply cartridge and turn it over. Turn the take-up knob clockwise to remove any slack in the supply material. The supply cartridge is ready to be replaced in the printer. Replacing the supply cartridge When replacing the supply cartridge, begin with the top cover open. Replace the supply cartridge E Make sure the supply tracker is raised and out of the way. See Figure 2-10.
2-11 Using the printer 7 Verify that the cartridge is replaced correctly by making sure the locating posts come through the locating holes in the cartridge (Figure 2-12). E If needed, release the cartridge lock and seat the cartridge completely. Press the cartridge lock again. E If you use an adjustable overlay cartridge, follow the steps provided with the cartridge to produce a patch placement that meets specifications. 8 Close the top cover.
2-12 Using the printer E Make sure the debower is seated in the latch. Off On Figure 2-13: Lift the handle, move the debower, and lower it 3 Close the top cover. E E If the printer has a locking cover, lock the cover after closing it. E If you are setting up the printer, check the bow on the test card when you make it. If you are changing this setting after running the printer with other cards, make several test or sample cards to be sure the setting produces the result you want.
2-13 Using the printer Powering on the printer and PC Use the following procedure to power on the printer and attached PC. Power on the printer and PC i If the printer is connected over a network using a print server, make sure the driver is installed and configured on the PC before using it. 1 Make sure cards and all other supplies are loaded. See other sections of this chapter for more information. 2 Remove any printed or rejected cards from the output stacker.
2-14 Using the printer Ready button The Ready button allows you to pause the printer while printing a card, to clear an error condition, to cancel a print job and delete all data for the job, or to create a printer test card. • To pause the printer, press and hold the Ready button for three seconds or less. Any cards being printed complete the current operation and stop. The status light continues to blink green while the printer is paused with jobs in the queue.
2-15 Using the printer Status light Figure 2-16: Status light Status Light Red Amber Green Steady green Description The printer is starting. The printer displays colors repeatedly while it initializes. The printer is ready and waiting to print cards. (The laminator might be heating.) The printer is busy printing cards. Blinking green The printer is paused without an error. Steady amber Blinking amber If the light remains steady amber during powerup, the printer has a problem that requires service.
2-16 Using the printer • Usually, cards are sent from a card creation application such as Datacard’s ID Works™ which captures, organizes, and formats the information on the card. A card creation application is special software that handles the types of information used on cards. See “Use a card creation application” for the steps to follow. • If you do not have a card creation application, you can use another PC application to format the information to print on cards.
2-17 Using the printer 3 – Enable or disable topcoat or overlay, depending on the options in the printer and the features you want for this card. – For a shared printer, choose the Ribbon Type to match the ribbon installed in the printer. (Do not use the autodetect setting.) Using the application's page setup feature, set the following: – Set the paper size to CR80 Card 2.13" x 3.38". – Set all the margins to the same value as the driver.
2-18 Using the printer • 7 The magnetic stripe text, along with graphics and text to print on the front of the card, must be on the first page. When the card data is captured and formatted correctly, select the application’s print function to send the card to print. The printer driver keeps cards in a queue if the printer is busy. For a directly networked printer, the print server manages jobs from any PCs that send jobs to the printer.
2-19 Using the printer Figure 2-17: Remove cards 2 Dispose of partly processed cards according to your policies for handling the confidential data that might be on the cards. ♦ Responding to messages The printer provides information to the printer driver about the status of cards being processed. If the printer is not able to process and print a card, the printer driver generates a message on the PC in response to this situation. In most cases, the message is displayed on the PC.
2-20 Using the printer Figure 2-18: Typical message If a message appears repeatedly and you cannot reliably correct the situation, service might be required. E Before you call your service representative, write down the following: – The message and message number. – The model of the printer, such as “Magna ImageCard Platinum Series.” – The serial number of the printer, located on the inside panel. See “Printer label” on page 1-3.
2-21 Using the printer normal operation resumes. (Power cycle the printer if operation does not resume.) 5 If the message box disappears automatically, decide whether to return to the card creation application to send the card to print again. ♦ Shutting down the printer and PC Shut down the printer and the PC to which it is attached when you are done making cards for the day or will be away from the system for an extended period of time.
2-22 Using the printer User’s Guide for Magna™ Platinum Series™ Printers
Using the printer driver 3 This chapter provides information to help you use the printer driver for the Datacard® Magna™ Platinum™ Series photo ID printer effectively and efficiently.
3-2 Using the printer driver Working with Properties and other driver dialog boxes Printer driver settings and data are organized in a set of dialog boxes or pages where settings for the printer are displayed and can be changed. Printer driver settings and data are organized differently for Windows Me and 98, Windows 2000, Windows XP, and Windows NT. Use the section that applies to the operating system you use.
3-3 Using the printer driver • When the printer is installed, the default spool setting is “Spool printing so program finishes printing faster.” Use this setting, not “Print directly to printer.” • When the printer is installed, “Enable bi-directional support” is selected. This setting is required to display messages, print test cards, and for normal printerdriver communication. The printer or driver might stop operating if bi-directional communication is disabled.
3-4 Using the printer driver i If you have the Printer Toolbox open, you can click the Properties button on the Status page to open the Properties dialog box. The General, Details, Color Management and Sharing tabs are not displayed. Figure 3-1: Properties dialog box, Windows Me and 98 5 E Select the tab with the information to view or change. 6 To view help for settings, click on the What's This help button setting. and then click a If you make changes, click Apply to save the settings.
3-5 Using the printer driver Settings that control the non-printing operation of the printer are in the Properties dialog box for the printer. These settings include: • Port to which the printer is attached • Permissions for other users of the PC • Printer sharing E The SmartDriver provides help for the Printing Preferences dialog box, and Windows 2000 or XP provides help for the Properties dialog box. Help provides information about specific settings of the printer driver.
3-6 Using the printer driver 7 If you change the port, reboot the PC and power the printer off and on. ♦ Use the Printing Preferences dialog box Make sure the printer power is on and the printer is connected to the PC. 1 Select Start from the Windows 2000 or XP taskbar. 2 From the Windows Start menu, select Settings and then Printers (2000) or Printers and Faxes (XP). The Printers (and Faxes) window appears. 3 Click once on the SmartDriver icon.
3-7 Using the printer driver Figure 3-4: Advanced Options, Windows 2000 and XP E E If the selections you want to use are not available (are grayed out), make sure the feature is available in the printer. Also make sure that the printer is powered on and connected to the PC, and then resume the Printer Toolbox. See “Opening and using the Printer Toolbox” on page 3-11. For a network-connected printer, see eGuide for ImageCard® Magna™ and UltraGrafix® Magna™ Printers.
3-8 Using the printer driver • Cleaning interval • Whether to apply topcoat or overlay material to the front of the card, back of the card, or both • Magnetic stripe encoding formats and coercivity E If you use a card creation application specifically designed to create cards, that application might include settings with cards that override driver settings. Settings that control the non-printing operation of the printer are in the Properties dialog box for the printer.
3-9 Using the printer driver Figure 3-5: Properties dialog box, Windows NT 5 Select the tab that contains the information you want to view or change. 6 If you make changes, click OK to save the settings and close the dialog box. If you do not want to make changes, click Cancel to close the Properties dialog box. 7 If you change the port, restart Windows and power cycle the printer.
3-10 Using the printer driver Figure 3-6: Default Document Properties dialog box, Windows NT 5 E Select the tab that contains the information you want to view or change. On the Advanced tab, click the plus sign (+) if needed to see all selections available. When you click a selection, choices appear in the “Change. . . “ box. Click the value you want. E If the selections you want to use are not available (are grayed out), make sure the feature is available in the printer.
3-11 Using the printer driver The Printer Toolbox starts as part of Windows startup and is displayed by default. If you exited the Printer Toolbox, it starts again after a card is printed or after the Properties, Printing Preferences, or Default Document Properties dialog box is opened. The Printer icon shows the state of communication between the printer and driver, listed in the table below. Icon Description Indicates This printer icon is white with The driver and printer are communicating.
3-12 Using the printer driver Opening and using the Printer Toolbox You can use the Printer Toolbox to do the following: • • View information about the printer and driver • • • • • Run a cleaning cycle (see “Maintaining the printer” on page 4-1) Print sample cards Suspend communication between the printer and driver Minimize the Printer Toolbox dialog box Use color settings Start or quit advanced setup Open the Printer Toolbox The Printer Toolbox dialog box is open by default when you start Windows.
3-13 Using the printer driver Viewing Printer Toolbox information The Printer Toolbox displays the following status information: • The top line displays the current printer or driver status. • If the printer is directly connected to this PC, the second line displays any messages. If the printer is shared through a network, this line indicates where to find information about messages.
3-14 Using the printer driver Minimizing the Printer Toolbox The Minimize button closes the Printer Toolbox dialog box. The program continues to run. Starting or quitting Advanced Setup The Advanced Setup button on the Printer Toolbox changes the printer driver from printing mode to Advanced Setup mode. After you start Advanced Setup, additional tabs appear on the Printer Toolbox where you can change printing intensity, position of printing, and laminator settings.
Maintaining the printer 4 This chapter provides information to help you maintain the Datacard® Magna™ Platinum™ Series photo ID printer for optimal performance.
4-2 Maintaining the printer Running a cleaning cycle A cleaning cycle includes replacing the sleeve of the continuous cleaning roller and running a cleaning card. Replace the cleaning roller first, and then run a cleaning card. Select one of the following primary methods to make sure cleaning occurs regularly. • You can set the cleaning interval in the driver to indicate when it is time to clean. The default “Cards between cleaning” value is 250 cards.
4-3 Maintaining the printer 3 Insert the printer cleaning card on the input rollers, which you can see after removing the card cartridge (see Figure 4-2). Figure 4-2: Insert the printer cleaning card 4 Start a cleaning cycle by doing one of the following: – Click the OK button when the printer driver displays the “printer has reached the cleaning count” message. (If you do not click OK, the message appears each time you print a card, until you use the printer cleaning card.
4-4 Maintaining the printer Replace the cleaning roller E 1 If the printer has a locking cover, unlock the cover before opening it. Lift the top cover to open the printer. E 2 The printer power can be on or off when you replace the cleaning roller. Press down on the swing arm until it clicks (step 1 in Figure 4-3). The push latch releases the swing arm. Lift the swing arm by firmly grasping the handle and pulling up until it is fully open (step 2 in Figure 4-3).
4-5 Maintaining the printer 6 Slide a new replaceable cleaning sleeve onto the spindle (step 1 in Figure 4-5). 2 3 1 3 Figure 4-5: Replace the cleaning roller sleeve 7 Hold the replaceable cleaning roller spindle by the ends and remove the protective cover from the sleeve (step 2 in Figure 4-5). Discard the protective cover. i Avoid touching the sticky surface of the replaceable sleeve. Oils from your fingers could reduce cleaning and could affect card quality.
4-6 Maintaining the printer Run the magnetic stripe cleaning card 1 Insert a magnetic stripe cleaning card into the exception card slot. Make sure the arrow is on top and pointing into the printer (see Figure 4-6). (You can also remove the card cartridge and place the cleaning card on the card input rollers.) Figure 4-6: Insert the magnetic stripe cleaning card ! Do not peel off the blue stripe on the back of the card. 2 Open the Printer Toolbox.
4-7 Maintaining the printer 2 Clean the two pick rollers: E If the printer has a locking card cartridge, unlock the cartridge before removing it. a Remove the card cartridge. b Remove the cap from the cleaning pen. Hold the end of the cleaning pen against the first pick roller (step 1 in Figure 4-7). 2 1 Figure 4-7: Clean the pick rollers 3 c Click the Clean Printer button in the Printer Toolbox. Click OK on the prompt that appears.
4-8 Maintaining the printer b Place the cleaning pen on top of the first transport roller (location 1 in Figure 4-8). 1 2 3 4 D L Figure 4-8: Roller locations in the card track i Do not place the pen next to the black transport base. The pen can get pinched between the roller and the transport base. c 4 Do one of the following to turn the rollers in the printer. • Click the Clean Printer button in the Printer Toolbox. Click OK on the prompt that appears.
4-9 Maintaining the printer e Lightly wipe any dirt from the end of the cleaning pen onto a clean cloth or paper. Move the cleaning pen to another area of the roller. f Repeat steps c through e for the roller at location 4 until no more dirt appears on the pen or cloth. i You can also clean the rollers in the duplex or pass-through mechanism (location D in Figure 4-8), and in the laminator (location L in Figure 4-8). Turn the black duplex wheel to move rollers in the duplex or pass-through mechanism.
4-10 Maintaining the printer Keep Remove Keep Figure 4-9: Duplex/laminator cleaning card 3 Insert the duplex/laminator cleaning card near the bottom of the card cartridge cavity (see Figure 4-10). Figure 4-10: Insert the duplex/laminator cleaning card 4 Open the Printer Toolbox if needed. 5 Click the Clean Duplex/Laminator button in the Clean area. The printer automatically runs the duplex/laminator cleaning process and ejects the card in the output stacker when it is complete.
4-11 Maintaining the printer Clean the supply tracker 1 Power off the printer. ! The heated roller in the overlay or topcoat module operates at 400° F (200° C). Wait 30 minutes or until the heated roller area is cool. 2 Lift the top cover. E If your printer has a locking cover, unlock the cover before opening it. 3 Prepare a printer cleaning card. – If you just used a printer cleaning card in the printer, you can use that card to complete this procedure.
4-12 Maintaining the printer E Replace the supply cartridge if it was removed. See “Replacing the supply cartridge” on page 2-10 for steps to follow. 6 Lower the supply tracker. 7 Close the cover. E If the printer has a locking cover, lock the cover after closing it. 8 Dispose of the used cleaning card. ♦ Cleaning the heated roller At times, the heated roller in the optional overlay or topcoat module can have deposits that affect card appearance.
4-13 Maintaining the printer 1 Heated roller 2 Figure 4-13: Clean the heated roller 5 Replace the supply cartridge. See “Replacing the supply cartridge” on page 2-10. 6 Close the printer cover. E If the printer has a locking cover, lock the cover after closing it. 7 Power on the printer to resume card production. E If these steps do not fix the problem, contact your service provider. ♦ Cleaning tips Follow these tips to clean your printer effectively and maintain optimum operation.
4-14 Maintaining the printer particles on rollers. Set the prompted cleaning cycle more often than the default of every 250 cards. • Clean printer rollers regularly, such as weekly, or every 1000 cards. If your printer is connected over a network using a print server, the cleaning frequency set in the printer will apply to cards sent from all attached PCs. • If you use StickiCards™, clean the card tracks after every 100 cards. Use the cleaning pen to reach most areas of the card track.
4-15 Maintaining the printer Edge of the printhead Figure 4-15: Clean the printing surface of the printhead E If the cleaning pen does not remove all contamination from the printhead, contact your service provider for additional assistance. 6 Close the swing arm by grasping the handle, lowering it into position, and pressing it down until the push latch clicks into place. 7 Close the printer cover. i If your printer has a locking cover, lock the cover after closing.
4-16 Maintaining the printer 2 Open the top cover. 3 Push down on the swing arm. The push latch will release the swing arm. Grasp the handle and lift the swing arm up until it is fully open. 4 Press down on the green printhead cartridge latch to release the printhead (step 1 in Figure 4-16). Figure 4-16: Printhead cartridge latch lever 5 Lift the printhead cartridge up and off the swing arm (step 2 in Figure 4-16). 6 Remove the printhead cables. – Push the black locking tabs to the side.
4-17 Maintaining the printer 7 Remove the ground cable connector from the ground tab of the swing arm by pulling on the red sleeve (see Figure 4-18). Figure 4-18: Printhead ground cable ♦ Replace the printhead cartridge 1 Carefully align the openings on the (white) power cable plug with the wires of the power receptacle on the printhead. Push the cable’s plug all the way onto the receptacle (see Figure 4-17). 2 Push the (gray) data cable plug into the new printhead cartridge (see Figure 4-17).
4-18 Maintaining the printer i The notches on the printhead cartridge should align with the notches on the spring bar (A in Figure 4-20). A 2 1 Figure 4-20: Secure the printhead cartridge 6 Hold the printhead cartridge latch lever down (step 1 in Figure 4-20) and pivot the printhead cartridge down toward the swing arm (step 2 in Figure 4-20). Release the latch lever when the printhead cartridge is in place. 7 Clean the printhead.
Troubleshooting 5 This chapter explains how to troubleshoot the Datacard® Magna™ Platinum™ Series photo ID printer and how to obtain service.
5-2 Troubleshooting When you experience problems using the printer, follow these guidelines: • Record the printer model and serial number. The model and configuration are displayed on a label that is visible when you open the top cover. • Keep notes on the problem, including the message number and the solutions you attempt. • Obtain information about the supplies used, including: – Card stock and type (such as composite or PVC, three-track magnetic stripe, manufacturer, and so on).
5-3 Troubleshooting If you think the printer is not working The printer, printer driver, and card creation application work together to produce cards. If the system is not working as you expect and does not display messages, follow these steps to isolate the source of the problem before contacting your service representative. 1 Make a printer test card, following the steps in “Making and evaluating test cards” on page 5-3.
5-4 Troubleshooting Make a printer test card E The Magna printer does not need to be connected to a PC to print this card. 1 Power off the Magna printer. 2 Confirm that all supplies are loaded: cards, print ribbon, and optional overlay or topcoat material. See “Using the printer” on page 2-1 if needed. E 3 If the printer has a magnetic stripe module, the cards for a printer test card must have a magnetic stripe.
5-5 Troubleshooting Printer test card The printer test card is designed to perform most functions available in the printer. Red Blue Cyan Magenta Green Dark Blue Yellow Black Black Black Border Figure 5-2: ImageCard printer test card (using color ribbon) E Your service provider might ask you to use a different procedure to make a printer test card. The card printed might have additional areas printed on it. For UltraGrafix printers, the test card is printed with one color, such as black.
5-6 Troubleshooting • If an overlay module is installed in the printer, an overlay patch is applied to the front of the card. If the printer includes a duplex module, an overlay patch is also applied to the back. If you are not satisfied with the appearance of the test card, see “Problems with card appearance” on page 5-8 to identify the problem and possible solutions. Windows test page Follow these steps to print a Windows test page on all supported operating systems.
5-7 Troubleshooting Microsoft Windows 9 8 Congratulat If you can read this information you have win98tp Figure 5-3: Windows test page, portrait orientation Microsoft Windows N T Win NT Print winNTtp Figure 5-4: Windows test page, landscape orientation The Windows test page can have a different appearance, depending on the operating system and how the printer is connected to the PC. E The Windows test page is generated by Microsoft Windows.
5-8 Troubleshooting Print a magnetic stripe test card Ei The printer must be connected to the PC with the driver installed, and both printer and PC must be running. 1 Open the Printer Toolbox if needed. “Opening and using the Printer Toolbox” on page 3-11. 2 Make sure that magnetic stripe cards are loaded in the card cartridge. (See “Loading cards” on page 2-3 for information on loading cards.) 3 Click once on the Print Mag Stripe Card button in the Printer Toolbox.
5-9 Troubleshooting This section describes possible problems you might observe with the quality of cards you produce with the Magna printer. To diagnose and fix card quality problems, find the symptom in the tables that follow. For each possible cause, attempt the solutions listed.
5-10 Troubleshooting Table 5-1: Print quality problems What you see Possible causes Solutions Text is not printed on the card. Text to print on the card was formatted using a non-TrueType font. Format text to print using only TrueType fonts. The leading or trailing edge of the printed card is not the expected color. Cards might be slipping in the card track. Run a printer cleaning cycle, then clean the rollers. See Chapter 4. Two cards might have been picked.
5-11 Troubleshooting Table 5-1: Print quality problems What you see Possible causes Solutions One color panel is not aligned correctly with other panels. Cards might be slipping in the card track. Run a printer cleaning cycle, then clean the rollers. See Chapter 4. The card registration might be incorrect. Set the position of printing. See the e-Guide.# If the problem persists, contact your service representative. ic4tcaln Printed card images (photos) are blurry.
5-12 Troubleshooting Table 5-1: Print quality problems What you see Possible causes Solutions Card is printed upside down (the image is rotated 180 degrees). The card creation application has rotated the card. See the information for the card creation application. The card rotation setting might be incorrect. Set the card rotation using the Properties (98), Printing Preferences (2000 or XP), or Default Document Properties (NT) dialog box. See Chapter 3. Printed card images (photos) look faded.
5-13 Troubleshooting Table 5-1: Print quality problems What you see Possible causes Solutions Part of the printed image is discolored. Cards might have fingerprints or other dirt on them. Handle cards without touching the surface to be printed. Wear gloves when handling unprinted cards. The cards might be contaminated or otherwise not meet specifications. Obtain and use a different supply of cards. See Appendix B. The rollers might be dirty.
5-14 Troubleshooting Table 5-1: Print quality problems What you see Possible causes Solutions The card shows irregular lighter or darker spots. The printhead is not aligned correctly. Contact your service representative. The card shows wrinkles in dark areas of printing. The printhead intensity is too high. Decrease the printhead intensity setting. See the e-Guide.# The printhead is not aligned correctly. Contact your service representative. The printhead is not installed properly.
5-15 Troubleshooting Table 5-1: Print quality problems What you see Possible causes Solutions Black-and-white images are poorly dithered. The image capture system needs adjustment. See the information for the image capture system. Brightness, contrast, or sharpness might not be set for the card design. Change settings on the Color Settings tab of the Printer Toolbox. See the e-Guide.
5-16 Troubleshooting Table 5-2: Topcoat (T panel) quality problems—print ribbon What you see The topcoat shows lines along the length of the card. A short edge of the topcoat does not stick to the card. The card shows irregular lighter or darker spots. Possible causes Solutions The printhead intensity is too high. Lower the printhead intensity setting for topcoat. See the e-Guide.# The printhead is not aligned correctly. Contact your service representative. The printhead intensity is too low.
5-17 Troubleshooting Optional topcoat module This section describes problems that might originate in the topcoat module. Table 5-3: Topcoat quality problems—topcoat module What you see # Possible causes Solutions Random scratches appear in the topcoat of the printed card. The inside of the printer is dirty. Run a printer cleaning cycle. See Chapter 4. Supplies were mishandled. Store supplies in a clean environment. Keep supplies in their packaging until loaded in the cartridge.
5-18 Troubleshooting Table 5-3: Topcoat quality problems—topcoat module What you see Possible causes The hologram of the topcoat does not appear on the card. Particles of topcoat appear under the holographic topcoat or laminate. i All topcoat materials release particles. Cleaning the inside of the printer can help control topcoat particles. A long edge of the topcoat does not stick to the card. (It might have a gray appearance.) # Solutions The Apply Material setting is No. Change the setting.
5-19 Troubleshooting Optional overlay module This section describes problems originating in the optional overlay module. Holographic or clear laminate can be applied in the overlay module. When you apply laminate, you might see problems. Use this table to address problems you see with laminate. i If your printer has the optional topcoat module, see Table 5-3. Table 5-4: Overlay quality problems What you see Supply material sticks to leading edge of the card.
5-20 Troubleshooting Table 5-4: Overlay quality problems What you see Possible causes Solutions Overlay patch comes off the card when it is flexed. Temperature is too low for the overlay material. Increase the temperature for the overlay module. See the e-Guide.# Laminate patch is off a long edge of the card. Supply material is not loaded correctly in the cartridge. Load the supply roll correctly. See Chapter 2. Supply material is wound loosely on supply roll, possibly because of hand winding.
5-21 Troubleshooting Table 5-4: Overlay quality problems What you see Laminate patch is off the trailing edge of the card. Possible causes There was slack in the supply material. Apply laminate on another card. If problem repeats, go to the next solution. The supply roll and machine settings do not match. Change supply rolls. If that fixes the problem, request a new supply roll. If it does not, change the supply advance. See the e-Guide.# Supply material is upside down after hand winding.
5-22 Troubleshooting Table 5-4: Overlay quality problems What you see Possible causes Solutions Particles appear between card and laminate patch. The inside of the printer is dirty. Use a printer cleaning card and then use a duplex/ laminator cleaning card. See Chapter 4. The heated roller is dirty. Clean the heated roller. See Chapter 4. The supplies were mishandled. Store supplies in a clean environment. Keep supplies in packaging until loaded in the cartridge.
5-23 Troubleshooting Obtaining service For repair assistance, contact your service provider. Place the service call from a telephone close to the printer so that you can access the printer and the PC running the driver while talking to the service provider. Before you call for service, make sure you have the information recorded during troubleshooting, as described on page 5-1. Also, make sure you have the serial number of the printer.
5-24 Troubleshooting 3 1 2 Figure 5-5: Prepare the printer for packaging 5 Secure the print ribbon cartridge. Leave the print ribbon cartridge in place or apply packing tape. See Figure 7-3 for the location of the tape. Avoid applying tape to labels in the printer. 6 Place the packaging support on the printer cover (step 3 in Figure 5-5).
5-25 Troubleshooting 6 3 1 7 2 5 4 Figure 5-6: Pack a Magna printer for shipping 13 Slide the wrapped printer into the shipping carton (step 4 in Figure 5-6). 14 Place the accessories box along the end of the shipping cushion, near the front of the printer (step 5 in Figure 5-6).
5-26 Troubleshooting User’s Guide for Magna™ Platinum Series™ Printers
Before you install 6 This chapter presents the following: • Skills that installers need • Physical, electrical, and other requirements for the site • Requirements for the PC used with the Datacard® Magna™ Platinum™ Series photo ID printer • The preferred sequence for installing this printer as part of an identification system User’s Guide for Magna™ Platinum Series™ Printers
6-2 Before you install Installation audience This manual is intended for persons using a Magna printer. To perform the procedures in the installation section of this guide, you need the following skills: • Ability to read and understand written and graphical instructions • Experience and comfort installing hardware (such as a printer, scanner, expansion card, etc.
6-3 Before you install Selecting the site After meeting general requirements, the site for the Magna printer should meet the electrical, physical, and environmental requirements of the printer.
6-4 Before you install 13.25 in (33.7 cm) 3 in (7.5 cm) 2 in (5.1 cm) 6 in 12 in (15.3 cm) (30.5 cm) 11 in (27.9 cm) 29.5 in (74.9 cm) Figure 6-1: Magna printer without laminator, dimensions and clearance 13.25 in (33.7 cm) 2 in (5.1 cm) 3 in (7.5 cm) 6 in 12 in (30.5 cm) (15.3 cm) 11 in (27.9 cm) 36.5 in (92.7 cm) Figure 6-2: Magna printer with laminator, dimensions and clearance The clearance required is: • 3 inches (7.
6-5 Before you install • 13.25 inches (33.7 cm) above the printer to allow the cover to open and to change supplies. • If you plan to use the optional security lock, make sure the area includes a place for the cable to wrap around a table leg or other secure object. PC and software specifications The Magna printer must be used with a PC that runs the printer driver. The PC also runs a card creation application that captures and organizes the data to appear on each card.
6-6 Before you install – USB port (used with the Windows XP, Windows 2000, Windows Me, or Windows 98 operating system) • The PC might have more than one USB port, or USB devices already attached to the PC might provide USB ports to use. i Datacard recommends using the Windows 2000 or XP operating systems if you plan to connect more than one printer to a PC using USB ports or using a USB port and other connection methods.
Install the printer 7 This section describes how to install and set up the Datacard® Magna™ Platinum™ Series photo ID printer .
7-2 Install the printer Unpacking the printer Select a site that meets the requirements described in “Before you install” on page 6-1. Unpack the printer, following these steps. You need scissors or another cutting device to unpack the printer. i Make sure you have one or more people to assist with unpacking the printer. One or two people can lift the printer while another person assists with removing packaging. Unpack the printer 1 Place the shipping carton on a firm level surface.
7-3 Install the printer i Save all packing material, including the plastic bag, shipping carton, shipping support wrap, and accessories box. 9 Open the accessories box and remove the contents.
7-4 Install the printer 1 2 Figure 7-3: Remove internal packaging c Lift an edge of the packing tape and pull it off the swing arm and chassis (step 2 in Figure 7-3). Discard the tape. 13 If you use the printer security lock, wrap the cable through a secure opening, insert the lock through the loop, and then insert the lock in the printer security lock receptacle. Figure 7-4: Connect the printer security lock 14 Turn the key one-quarter turn to engage the lock and remove the key.
7-5 Install the printer in the United Stated and Canada. For worldwide service, call the Datacard Customer Care Center directly at 952.988.2316. Make sure you have the serial number, located on the inside of the printer, when you call. Connecting cables The printer requires a data cable and a power cable. The printer also uses one or more smart card cable(s) if a smart card module is installed. This section explains how to connect the printer cables.
7-6 Install the printer 2 Figure 7-6: Connect the parallel port cable Attach the other end of the cable to the parallel port on the PC (see Figure 7-6). Press the cable connector all the way onto the port, and then turn the posts to secure the cable to the PC. i Some parallel communication devices use a cable with a plug that allows another device to be attached, so that two parallel devices are attached to one PC parallel port, known as a pass-through or piggy-back plug.
7-7 Install the printer PC Printer Figure 7-7: Connect the USB cable – WAIT to attach the other end of the USB cable to the printer: Connect the printer to the PC after the printer is powered on and ready. (Using this method, Windows will keep track of the printer if you move the cable to another physical USB port on the PC.) i USB devices can be connected to the PC through another USB device (daisychained). USB hubs allow multiple USB devices (including other hubs) to be connected (cascaded).
7-8 Install the printer Combination SC4/SC-x USB Top of panel (pink plug) Hub inside printer i If the smart card module uses a USB cable, wait until the driver is installed and a sample card has been printed before setting up the smart card module. If your printer has a smart card USB port, see the e-Guide for Magna™ Printers for information about the files you need before connecting the smart card USB port and the steps to follow.
7-9 Install the printer Connect the power cord 1 Attach the power cord to the power receptacle on the back of the printer (step 1 in Figure 7-9). 1 2 Figure 7-9: Connect the power cord 2 Plug the other end of the power cord into a single-phase, 3-wire grounded receptacle with 90-130V AC or 195-254V AC at 50 or 60 Hz (step 2 in Figure 7-9). i The printer power supply automatically adjusts to the voltage of the input power. 3 Do not power on the printer until supplies are loaded.
7-10 Install the printer Installing the printer driver The Magna printer includes a CD-ROM that contains the printer drivers for the supported Windows operating systems. The supported operating systems are: • • • • • Windows Millennium Edition (Me) (recommended) Windows XP with Service Pack 1 (recommended) Windows 2000, with Service Pack 3 Windows 98 Second Edition (SE) Windows NT 4.
7-11 Install the printer Install the printer driver to a parallel port on Windows XP/2000 1 Close all applications. Do not close Windows. 2 Log in as the Administrator when you install the printer driver. 3 Make sure the printer is powered on and ready. 4 Make sure the printer is connected to the PC. 5 Insert the CD-ROM in the PC's drive. 6 If the operating system detects the printer and displays the Found/Detected New Hardware Wizard, go to step 12.
7-12 Install the printer 15 Make sure that “CD-ROM drives” is selected and then click Next. 16 When the wizard has found the dspnp.inf file, the Next button is enabled. Click Next. 17 A Windows message appears: – For Windows 2000, the Digital Signature Not Found message appears. Click Yes to continue with installation. Security on the PC might be set to prevent installation without a digital signature. See Windows help for “digital signature” to change the security setting.
7-13 Install the printer 27 The program installs the files for the e-Guide for Magna™ Printers. Click Finish when it is complete. 28 If a message appeared as described in step 17, click “Acrobat Reader” on the User Information page. Follow the prompts to install Acrobat Reader. 29 If you will be using more than one type of printer on this PC, install e-Guides for each printer type, following steps 14 through 18.
7-14 Install the printer Figure 7-11: Driver installation program 5 Click “Install Driver.” The SmartDriver installation program starts. Figure 7-12: SmartDriver installation dialog box 6 Click Next on the first Printer Driver Setup dialog box. E 7 The installation program automatically detects the operating system on your PC and selects the driver for that operating system. Review the License Agreement and click Yes to continue.
7-15 Install the printer 8 9 The installation program displays a question asking whether you would like to view the Release Notes. Do one of the following: – Click Next to continue. – Click Yes and then Next to open the Release Notes in WordPad. Close the Release Notes when you have viewed the information. Choose the e-Guides to install. You can choose the Magna e-Guide, the Select e-Guide, ImageCard IV e-Guide, or the SP35 e-Guide. Install the Magna e-Guide.
7-16 Install the printer 3 Connect the printer to the PC using the USB data cable. The operating system detects the printer and displays the Found New Hardware Wizard. 4 With Windows running, insert the CD-ROM in the PC's drive. – On Windows XP, the Windows Add New Hardware Wizard should read the CD-ROM and suppress the Datacard Group installation program. Use the Add New Hardware wizard to run the driver installation process.
7-17 Install the printer 14 From the User Information page, click “View Release Notes” if you want to view detailed information about the printer driver installed. The WordPad application opens and displays the release notes. Click the Close or Exit button when you are done viewing release notes. 15 From the User Information page, click “Magna Platinum Series e-Guide.” The SmartDriver e-Guide Installation dialog box opens. 16 Click OK to start the self-extraction (zip) program. The WinZip . . .
7-18 Install the printer 5 On Windows Me, the Wizard might open the SmartDriver installation program and display the License Agreement. If it does, go to step 9. 6 On Windows 98, click Next on the Wizard and do one of the following: 7 – Make sure that “Search for a suitable driver for my device (recommended).” is selected if you are installing from CD-ROM. – If you are installing from files on the hard drive, click “Specify the location of the driver.
7-19 Install the printer Changing required printer settings After installing the printer driver, there are several other tasks you might need to perform. The required tasks are: • For Windows 2000, XP, and NT, set permissions to the printer for other users of the PC. See “Setting printer permissions” on page 7-22 for the steps to follow. • For Windows 2000, XP, and NT, make sure that users of the printer have permission to write files to the temp file location specified in the PC configuration.
7-20 Install the printer Printing sample cards The printer is shipped with cards that are printed in the factory. You can also print a sample card, which looks like one of the factory-printed cards, using the Printer Toolbox. Print sample cards 1 Begin with the printer powered on and connected to the PC, supplies loaded, the printer driver installed, and Windows running. 2 By default, the Printer Toolbox is open when Windows starts. If needed, doubleclick the icon for the Printer Toolbox.
7-21 Install the printer • The settings for the USB port (if used) are correct. See “PC port settings” on page C-1 for more information. • Supplies are installed in all cartridges and cartridges are loaded correctly. “Using the printer” on page 2-1 for more information. • The printer is ready to print. The status light on the printer should be steady green before you send a sample card. “Status light” on page 2-7 for more information.
7-22 Install the printer Setting printer permissions If the PC to which the printer is attached has other users, set permissions that: • Make all features of the printer and driver available to users, including messages. (Messages inform users when they need to change the ribbon, load cards, and fix problems.) • Prevent any access to the printer by unauthorized users. Set printer permissions for Windows 2000 and XP 1 From the Windows taskbar select Start, then Settings, and then Printer.
7-23 Install the printer • For a user connected through a network using Printer Sharing, select Allow only for the Print permission. (Select Deny for Manage Printers and Manage Documents.) 8 Select Apply to save the change. Save changes for each name. 9 Repeat steps 5 through 8 to add other users or groups. 10 Select OK to close the Properties dialog box. ♦ Set printer permissions for Windows NT 1 From the Windows taskbar select Start, Settings, and then Printers. The Printers window appears.
7-24 Install the printer User’s Guide for Magna™ Platinum™ Series Printers
Safety and compliance A This appendix presents: • Regulatory compliance information • Safety information • Trademark acknowledgments Regulatory compliance Notice for USA (FCC notice) This equipment generates, uses, and can radiate radio frequency energy. If it is not installed and used in accordance with this instruction manual, it may interfere with radio communications.
A-2 Notice for Taiwan and China 警告使用者： 這是甲類的資訊產品，在居住的 環境中使用時，可能會造成射頻 干扰，在這种情況下，使用者會 被要求采用某些适當的對策。 Notice for Japan This equipment is in the Class A category of information technology equipment based on the rules of the Voluntary Control Council for Interference by Information Technology Equipment (VCCI). When used in a residential area, radio interference may be caused. In this case, the user may be required to take appropriate corrective actions.
A-3 73/23/EEC. Therefore, safety issues pertaining to operation and repair of Datacard® equipment are primarily environmental and human interface. The following basic safety tips are given to ensure safe installation, operation and maintenance of Datacard® equipment and are not to be considered as comprehensive on all matters of safety. Safe environment • Connect equipment to a grounded facility power source. Do not defeat or bypass the ground lead.
A-4 User’s Guide for the ImageCard® IV Printer
Supplies and cards A This appendix describes specifications, part numbers, and handling for supplies and components used with the Datacard® Magna™ Platinum™ Series photo ID printer.
B-2 Personalization supplies Print ribbon and optional topcoat and laminate supplies are used to personalize cards. This section describes Datacard®-certified personalization supplies for the Datacard® Magna™ Platinum™ Series photo ID printer with Advanced Imaging Technology™ and how to store them. i Use Datacard-certified supplies in the Magna printer.
B-3 Ribbon type Part number Images printed K process blue† 596230-005 K green 596230-006 K scratch-off 548237-001 Panel description Colors One panel set prints: 1,800 Continuous process (light) blue Blue Not applicable 1,800 Continuous green Green Not applicable 800 Continuous scratch-off panel Scratch-off Not applicable #. This ribbon is larger than the printer capacity. Remove 7 yards (6.5 m) of ribbon before loading this roll in the printer. †.
B-4 Name DuraGard 1.0 mil Clear Laminate Part number Heater roller 553277-101 Metal only Description Full-card die-cut polyester patches, 1 mil thick, on a carrier material. About 250 uses. DuraGard Smart Card 1.0 mil Clear Laminate 553277-102 Metal only Die-cut polyester patches, 1 mil thick, on a carrier material. Patch covers all of the card except the area of the smart card chip. About 250 uses. DuraGard 0.5 mil Clear Laminate 557171-001 Either Full-card die-cut polyester patches, 0.
B-5 Topcoat material Use Datacard-approved topcoat material in the Magna printer, if the printer includes an optional topcoat module. The following describes the topcoat supply to use: i If the printer has an optional overlay module, see “Laminate material” on page B-3. Name Part number Description "Genuine Authentic" holographic topcoat 557104-500 Single roll of continuous topcoat for about 625 cards. Clear topcoat 557105-001 Single roll of continuous topcoat for about 625 cards.
B-6 Cards This section describes specifications and quality guidelines for card stock to use with the Magna printer. It also describes the environmental specifications for storage of card stock. Card specifications For best results with the Magna printer, use high-quality card stock that meets the specifications and recommendations described in this section. Card size Use CR-80 size cards with the following nominal dimensions: Length 3.37 inches 85.60 mm Width 2.125 inches 53.
B-7 StickiCards StickiCards™ adhesive-backed plastic cards, part number 597640-001, can be used. StickiCards are used to make personalized cards that can be adhered to proximity cards when the card surface is not flat enough to print. The printing surface of the StickiCard (white side) meets the material requirements for use in the printer. When using StickiCards, follow these guidelines: • Store cards in a cool place (such as a refrigerator) to avoid adhesive migration.
B-8 New cards preferred The Magna printer is designed to print on new card stock. If you print on cards twice, be careful to avoid getting dirt, fingerprints, or other contamination on cards before the second printing. Printing on cards that have been issued might introduce substances that interfere with card printing or damage the printer. See “Problems with card appearance” on page 5-8 to address card appearance problems with pre-printed cards.
B-9 • Make sure that cards with magnetic stripes are stored away from magnets and other magnetic objects. Card storage specifications The cards should be stored in a cool, dry, and dark place. Excessive light can cause yellowing of cards on exposed edges. Keep cards in their original packaging. Cards should be at room temperature when they are installed in the printer and used. If cards are stored in a cooler environment than the printer, allow them to reach room temperature before using.
B-10 Replaceable cleaning sleeve Use a replaceable cleaning sleeve on the continuous cleaning roller. Change the replaceable cleaning sleeve before you run a printer cleaning card. Figure B-5: Replaceable cleaning sleeve The replaceable cleaning sleeve is sold in packages of 5. The package part number is 549716-001. The replaceable cleaning sleeve is also available as part of a cleaning kit, described below.
B-11 Magnetic stripe cleaning card Use the magnetic stripe cleaning card if the printer has a magnetic stripe module. The card is part number 590408-002. Do not use more than once every 2000 cards. Figure B-8: Magnetic stripe cleaning card Duplex/laminator cleaning card Use the duplex/laminator cleaning card if the printer has automatic two-sided printing (duplex module) or an optional topcoat or overlay (laminator) module. The duplex/ laminator cleaning card number is 557668-001.
B-12 Printer driver CD-ROM The Magna printer drivers are delivered on a CD-ROM. The CD-ROM also contains associated files and utilities you might need. The following table lists the contents of the CD-ROM, the path, and the purpose of the program, file, or utility: Path Purpose Datacard SmartDriver Printer Software CD-ROM D:\DEMO32.EXE# User-friendly access to all of the applications on the CD-ROM Printer driver for Windows 2000 and XP D:\DsPnp.
B-13 Path Purpose D:\e-Guide\ ImageCard IV D4-e-Guide.pdf# and other files with names in the 4_xxx.pdf format ImageCard IV e-Guide, which contains error recovery procedures linked to help. D:\e-Guide\SP Series\ SP_Info_Central.chm and other files with names in the SP_xxxxx.chm format. SP35 e-Guide and Info Central which contains advanced information for the printer. Adobe Acrobat Reader installation D:\Adobe\ ARvvvENU.
B-14 Printer components The Magna printer has a replaceable printhead cartridge. You can also order additional or replacement parts. This section describes the printer parts you can order. Printhead cartridge The Magna printer has a replaceable printhead cartridge. The printhead is subject to wear or damage and has a direct impact on print quality. The following printheads are available.
B-15 Card cartridge The card cartridge is part number 549311-999. If you have a locking card cartridge, the part number is 549311-998. Figure B-12: Card cartridge Cleaning roller spindle The cleaning roller spindle holds the replaceable cleaning sleeve. The part number is 549130-001. Figure B-13: Cleaning roller spindle Card output stacker The card output stacker part number is 550939-001.
B-16 Parallel port cable The parallel port cable must be a shielded, Type C, IEEE 1284 parallel port cable, up to 2 meters long, maximum. The part number is 550093-001. Figure B-15: Parallel port cable USB cable The USB cable must be a Type CM 30V, up to a maximum of 2 meters long. The part number is 807614-001. Figure B-16: USB cable Power cable The Magna printer uses one of the following power cords: • U.S. power cable (part number 804517-001) Figure B-17: U.S.
B-17 Smart card cable If the Magna printer has one or more smart card modules, it uses a smart card cable to connect the smart card port and the PC. Use a cable that matches the port installed in the printer. See “Connecting cables” on page 7-5 for information on ports. Serial cable The smart card serial cable must be a DB9 serial cable, up to 2 feet (1.8 meters) long maximum. The smart card serial cable is part number 805815-004.
B-18 Adjustment Knob Clip Figure B-20: Adjustable overlay cartridge Topcoat cartridge The optional topcoat module uses a replaceable topcoat cartridge. The part number of the topcoat cartridge is 551215-002. Figure B-21: Topcoat cartridge Spool cap The spool cap maintains alignment of the supply material in the optional overlay or topcoat cartridge. The spool cap is part number 556900-001.
B-19 Replacement keys for optional locks The optional lock(s) for the card cartridge and/or cover use keys, for which replacements are available. Contact your service provider to obtain replacement keys. Be sure to have the model number of the printer, located on the printer label. Optional security lock The optional security lock is part number 807913-001. Figure B-23: Security lock Related publications This section describes publications for the Datacard® Magna™ Platinum™ Series photo ID printer.
B-20 User’s Guide for Magna™ Platinum Series™ Printers
PC port settings A This appendix provides information about the PC on which the printer driver for the Datacard® Magna™ Platinum™ Series photo ID printer is installed. It describes: • Configuring the ECP parallel port • Setting port values • Configuring the optional smart card serial port This appendix includes a section for settings that are handled the same way in all operating systems and also includes sections for each PC operating system supported by the printer driver.
C-2 PC port settings for all operating systems This section describes how to configure ports. i See the information that accompanies your PC for details about changing the BIOS settings. Configuree the ECP parallel port For most PCs, the parallel port is configured as an ECP parallel port in the PC's BIOS. The following applies to some PCs and to the Windows 2000, Windows XP, Windows Me, Windows 98, and Windows NT operating systems. 1 Close all open applications. 2 Reboot the PC.
C-3 5 Click the + next to Ports (COM and LPT) to display the port entries. Usually the second installed port is LPT2. 6 Click Printer Port (LPT2), or other entry for the installed port, and then choose the Properties button. The Printer Port (LPT2) Properties dialog box appears (see Figure C-1). 7 Click the Resources tab. – Make sure that “Use automatic settings” is not chosen. – The “Conflicting device list” should show No conflicts.
C-4 Set up a Universal Serial Bus (USB) port These steps apply to the USB data port and to an optional smart card USB port. If the printer includes two USB ports, follow these steps for each port. The ports are not connected inside the printer, which preserves the data security of the smart card port. 1 Right-click on the My Computer icon on the desktop and then choose Properties from the popup menu. The System Properties dialog box appears. 2 Choose the Device Manager tab to view a list of devices.
C-5 Figure C-2: USB Root Hub Properties dialog box If the Resources tab shows conflicts, choose another configuration or change the settings for the port, following port instructions. 9 Click OK on the Properties dialog box and on the System Properties dialog box to save settings and close the dialog boxes. ♦ PC settings for Windows 2000, XP & NT 4.0 This section describes the following for PCs running Windows 2000, XP, or NT 4.0.
C-6 4 Choose the Ports tab. 5 Make sure the correct port (usually LPT1) is chosen in the Port list. “SmartDriver“ should appear in the Printer column for the checked port. 6 Make sure that "Enable Bidirectional Support" is checked. i Do not choose "Enable Printer Pooling." To set up a printer pool on Windows 2000 or XP, see "Advanced Information" in the e-Guide for ImageCard® Magna™ and UltraGrafix® Magna™ Printers. 7 Choose OK to save the settings and close the Properties window.
C-7 Figure C-3: Ports dialog box 3 Choose the Settings button to display the port settings. i If the PC has more than one serial port, make sure you view the settings for the serial port to which the smart card module is attached. Figure C-4: Settings dialog box 4 5 Choose the following settings: Setting Value Baud rate 9600 Data bits 8 Parity None Stop bits 1 Flow control None When the settings are correct, click OK to save settings and close the dialog box.
C-8 Set the serial port on Windows XP 1 From the Start menu, choose Settings and then Control Panel. 2 From the Control Panel, choose the System icon. 3 Choose the Hardware tab, and then choose the Device Manager button. 4 Press the "+" next to Ports and double click the Communications Port to open the Communications Port Properties dialog box (Figure C-5). Figure C-5: Communications Port Properties dialog box 5 Choose the Port Settings tab.
C-9 PC settings for Windows Me and 98 This section describes the following for PCs running Windows Me and 98. • Setting parallel port values • Setting USB port values • Setting serial port values Setting parallel port values—Windows Me and 98 Parallel port values include the port to which the printer is assigned, the communication mode for the port, and printer spooling. Verify port assignment and settings 1 From the Windows taskbar choose Start, Settings, and then Printers.
C-10 6 Click the entry for the port to which the printer is assigned (such as LPT1 or LPT2). 7 Choose the Properties button to display the Properties dialog box. 8 Choose the Driver tab, and then Choose the Update Driver button to display the Select Device dialog box. 9 Make sure "Show all devices" is chosen. 10 In the Manufacturers list, choose (Standard port types). In the Models list, choose ECP Printer Port, if available.
C-11 Figure C-6: Device Manager tab of System Properties dialog box 4 Click the Plus sign + next to Ports (COM & LPT) to display a list of ports. 5 From the Ports list, choose the port, such as COM1 or COM2 (Figure C-6). 6 Choose the Properties button to display the port settings. i If the PC has more than one serial port, make sure you view the settings for the serial port to which the smart card module is attached.
C-12 Figure C-7: Settings dialog box 7 Choose the Port Settings tab. 8 Choose the following settings: 9 Setting Value Bits per second 9600 Data bits 8 Parity None Stop bits 1 Flow control None When the settings are correct, click OK to save settings and close the dialog box.
Magnetic stripe encoding A This appendix describes the specifications and characters you can encode on a magnetic stripe in the Datacard® Magna™ Platinum™ Series photo ID printer, including: • IATA, ABA, and TTS character sets • NTT character sets This appendix also describes basic steps required to set up for magnetic stripe encoding. i To use custom magnetic stripe formats (frequently sent as binary data), contact your service provider for more information.
D-2 • The following table lists formatting choices available and provides information about setup: Format IAT NTT Triple IATA Proprietary Custom Printer Magnetic stripe Module IAT Data can be formatted by: Data is verified by: Use Diagnostics ? ID Works Driver IAT No Magnetic Stripe Fonts (includes Preface) Printer IAT No Escape Codes Printer IAT No ID Works Driver NTT Coercivity Magnetic Stripe Fonts (includes Preface) Printer NTT Coercivity Driver Use printer settings Yes
D-3 • Proprietary formats, used for applications such as driver’s licenses or hotels, can be used with the printer. Obtain the guidance of your service provider or VAR when using proprietary formats. • See the Release Notes file for the operating system you use to identify any limitations that might apply to magnetic stripe encoding. • On Windows 98 and Me, data formatted with magnetic stripe fonts or escape codes cannot be located in rotated fields.
D-4 6 – For Windows 2000 and XP, select Printing Preferences. On the Printing Preferences dialog box, click Advanced to display Advanced settings. – For Windows NT, click Document Default Settings. Click the Advanced tab to display Advanced settings. – If you have the Printer Toolbox open, you can click the Properties (9x), Printing Preferences (2000 and XP), or Default Document Properties (NT) button on the Status page to open the Properties or Advanced dialog box.
D-5 • The driver does not check the data you send. (The printer checks the data.) This is the same behavior as magnetic stripe fonts. On Windows 98, 98 SE, and Me, data formatted with escape codes cannot be located in rotated fields.
D-6 IATA, ABA, and TTS character sets The IAT encoding format selection for the Magna printer encodes IATA data on track 1, ABA data on track 2, and TTS data on track 3. IATA (International Air Transport Association) The maximum field length for IATA format is 76 characters. IATA allows spaces, upper case alphabetic characters, numeric characters, and the following special characters: !#$%'()*+,-./;:<@>=^]\["&_ ABA (American Bankers Association) The maximum field length for ABA format is 37 characters.
D-7 NTT character set The maximum field length for NTT (Nippon Telephone & Telegraph) format is 69 characters. NTT allows spaces, numeric characters, upper case alphabetic characters, lower case alphabetic characters, and special characters. From a PC running a Japanese edition of a supported Windows operating system, NTT also supports 55 Katakana characters. The special characters include: !"#$%&'()*+,-.
D-8 Magnetic Stripe settings used by the Magna printer The following table presents technical details that apply to encoding magnetic stripe data.
Index A AC power 1-10 AC power cord B-16 administrator settings 3-2 Windows 2000 and XP 7-11 Windows 2000, XP and NT 7-21, C-6 Windows NT 7-13 Adobe Acrobat Reader B-13 Advanced Imaging Technology about 1-3 card appearance 5-8 color settings 3-14 advanced setup 3-12, 3-14 anti-static wrist strap B-14 application cards 1-13, 2-16, 6-6 application programming interface (API) 2-16, D-1 B bar code quality 2-2 black panel printing test 2-17 blocking print 3-2, 3-4, 3-7 bowed cards 2-11 box accessories 7-3 openi
2 cascade USB devices 7-7 character sets magnetic stripe D-6 choices 3-12 cleaning continuous cleaning roller 1-9, 4-3 duplex 4-9 heated roller 4-12 heated roller cleaning stick B-11 interval 3-2, 3-4, 3-8 kit B-10 laminator 4-9 magnetic stripe module 4-5 more often 4-2 overlay module 4-9 pen 4-13, B-11 printer 4-2 printer cleaning card 4-2 printer rollers 4-14 printhead 4-14 prompt 4-2 replaceable cleaning sleeve 1-9, 4-3, B-10 rollers 4-6 run cleaning cycle 3-12, 4-2 spindle part number B-15 StickiCards
Index 3 printer 7-2 printer driver 7-10 problems 5-2 report 7-20 sequence 6-6 set up tips 7-20 fixing problems 2-19, 5-3 fonts displaying 2-17 magnetic stripe 2-17, D-2 TrueType 2-17 H handling cards 2-3 heated roller cleaning stick B-11 help Default Document Properties 3-8 message 2-20 Printing Preferences 3-4 Properties 3-3, 3-4, 3-8 holographic topcoat B-5 hopper card output B-15 hopper, card output 1-7 humidity 6-3, B-5, B-9 I icon e-Guide 1-2 options 1-11 printer 3-1 Printer Toolbox 3-10 image qua
4 N network guide B-19 installation 7-10 permissions 7-23 Printer Toolbox 3-14 O on switch 1-10 one-color ribbon B-2 operating systems supported 1-12, 6-6 optional modules 1-3 options icons 1-11 laminator module 1-7 overlay module 1-7 test card 5-5 top cover lock 1-11 topcoat module 1-7 overlay module See also laminate about 1-7 adjustable cartridge B-17 apply material 3-4 card debower 2-11 card thickness 2-4, B-6 cartridge B-17 cleaning 4-9 cleaning heated roller 4-12 cleaning supply tracker 4-10 icon 1-
Index print ribbon (continued) type 2-5, B-2 type setting 3-2, 3-4, 3-7 visible data 2-6 print spooler default setting 3-2 printer about 1-2 access (Windows) 7-21 beeping 5-2 cleaning 4-2 clearance 6-4 components B-14 configuration 1-9 connecting smart card 7-7 dimensions 6-3 firmware version 3-13 icon 3-1, 3-5 ImageCard 1-3 label 1-3, 1-9 models 1-3 optional modules 1-3 package for return 5-22 packing for shipment 5-22 pause 2-15 Platinum series 1-1 pooling 7-10 power off 2-21 power on 2-13 problems 2-19
6 printhead cartridge about 1-9 cleaning 4-14 part number B-14 replacing 4-15 printing discolored 2-3 distance from features 2-2 duplex 2-16, 2-17, 3-2 front only 2-17 full-color 1-2, 1-3 monochrome 1-2, 1-3, B-3 text 2-17 used cards B-8 Printing Preferences user permissions 3-2 Windows 2000 and XP 3-5 problems card quality 2-2, 4-14 discolored printing 2-3 fixing 2-19, 5-3 isolating 5-3 repeated card jams 4-6 program card creation 1-13, 2-16, 6-6 PC, to format cards 2-16 printer driver 1-11, 6-5 Propertie
Index shipping carton 7-2 signature panel 2-2, 4-13 site requirements 6-2 smart card about 1-4 combination 7-8 contact 1-4, 7-8 contact station 1-4, 7-8 contactless 1-4, 7-8, B-7 debower 2-11 icon 1-11 loading cards 2-4 module 1-6 module location 1-8 port 1-11, 7-7 proximity module 1-4 proximity cards B-7 RF 1-4, B-7 serial cable B-17 SmartDriver see printer driver 3-1 Software Developer’s Kit 2-16, B-13, B-19, D-1 spool caps B-18 Start menu 7-14 status light about 1-6 blink amber without message 2-19 desc
8 USB cable B-16 connect cable 7-6 maximum number of hubs 7-7 port 1-10 port settings C-4 utilities Cleanup B-13 SmartDriver Diagnostics B-13 W weight 6-3 who to call for assistance 1-13, 7-4 Windows supported operating systems 1-12, 6-6 test page 5-6, 5-7 Index Windows 2000 and XP PC settings C-2, C-6 permissions 7-19, 7-22 printer pooling 7-10 Printing Preferences 3-5 Properties 3-4 Service Pack 1-12, 6-6 USB port 1-12, 6-6, C-4 Windows Me and 98 PC settings C-2, C-9 Properties 3-3 USB port 1-12, 6-6
