Datacard® SR200 & SR300 Card Printers and LM200 & LM300 Laminators User’s Guide March 2014 Part No. 527473-001, Rev.
Notice Please do not attempt to operate or repair this equipment without adequate training. Any use, operation or repair you perform that is not in accordance with the information contained in this documentation is at your own risk. These products conform to regulatory requirements as specified in North America, Europe, and Asia. Refer to “Compliance Statements” on page iii for more information.
Compliance Statements Liability Statement The WARNING and CAUTION labels have been placed on the equipment for your safety. Please do not attempt to operate or repair this equipment without adequate training. Any use, operation or repair in contravention of this document is at your own risk. Safety All Datacard® products are built to strict safety specifications in accordance with CSA/UL60950‐1 requirements and the Low Voltage Directive 2006/95/EC.
Regulatory Compliance Notice for USA (FCC notice) This equipment has been tested and found to comply with the limits for Class A computing devices, pursuant to Part 15 of FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy.
Notice for Taiwan (Traditional Chinese) Notice for Japan Japanese Voluntary Control Council for Interference (VCCI) class A statement Korea Communications Commission (KCC) statement California Proposition 65 Compliance WARNING: This product contains chemicals, including lead, known to the State of California to cause cancer, and birth defects or other reproductive harm. Wash hands after handling.
Revision Log Datacard® SR200 & SR300 Card Printers and LM200 & LM300 Laminators User’s Guide Revision Date Description of Changes A March 2014 First release of this document vi
Table of Contents Chapter 1: Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 About This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Whom to Call for Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Loading Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Print Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Look Up Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Color Adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Displaying Laminator Status on the LCD Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Suggested Laminator Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Double-Sided Printing and Double-Sided Lamination . . . . . . . . . . . . . . . . . . . . . . . . . Single-Sided Printing and Bottom-Side Lamination . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68 69 70 70 Chapter 4: Maintaining Your Printer and Laminator. . .
Ink Ribbon, Retransfer Film, and Laminator Material. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106 Cards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107 Cleaning Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109 Appendix A: Status Monitor Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Chapter 1: Introduction This chapter contains information about this User’s Guide. It also provides an introduction to the SR200 & SR300 card printers and optional LM200 & LM300 laminators. About This Manual This manual provides detailed instructions for operating the SR200 & SR300 card printers and the optional LM200 & LM300 card laminators. Chapter 1: "Introduction”—Provides basic information about the printer and laminator, including drawings and parts identification.
Whom to Call for Assistance If you work with a Datacard‐authorized dealer, distributor, or value‐added reseller, contact them for assistance. A value‐added reseller provides the SR200 & SR300 card printers and LM200 & LM300 laminators as part of an overall system. If any contents of the box are missing, contact your Datacard‐authorized dealer, distributor, or reseller. If you purchased your printer directly from Datacard, contact the Datacard Customer Care Center in your region: Americas +1 800.328.
The Front and Right Side of the Card Printer LCD Panel Displays the printer and laminator status and any messages. Use to view printer and laminator settings, change some settings, and perform some printer functions. Refer to “Card Printer LCD Panel” on page 6. Door Latch Slide the latch up to open the printer door. Printer Door Open the door to access the ink ribbon and retransfer film cartridges. Power Switch Press the switch to power on the printer.
The Back of the Card Printer 4 Product Label Indicates the printer’s serial number model and agency information. USB Port USB 2.0 printer port. Use it to connect the printer to a PC, or use it as a network hub. Connect a USB data cable or a USB smart card cable here, if used. Ethernet Port Connect a network data cable here, if used. Option Label Indicates the options installed in the printer.
The Inside and Left Side of the Card Printer Film Cartridge (Green) Holds the retransfer film. Film Release Button Press to release and remove the retransfer film cartridge. Card Out Slot After cards are printed, they exit here. If a laminator is installed, printed cards exit the printer and enter the laminator here. Card Stacker If no laminator is used, attach the card stacker to the card stacker brackets. As cards exit the printer, they collect in the card stacker.
Card Printer LCD Panel 6 Line 1 Displays the current printer status, such as Ready or Printing. It also shows the menu name when using menus. If an error occurs, a message displays here and on the Status Monitor. Line 2 Displays card counts or selections available for the menus. It can also display the status of the laminator, if used. Refer to “Displaying Laminator Status on the LCD Panel” on page 68 for instructions.
About the Laminators The LM200 & LM300 card laminators are optional laminating modules that work with the SR200 & SR300 printers to add topcoat or patch material to printed cards. Holographic laminating material is available for added security and tamper resistance. A printed card can be laminated manually by inserting it into the laminator, or automatically by transferring the card directly from the printer to the laminator.
Power Switch Press the switch to power on the laminator. Exhaust Fan Discharges heat from inside the laminator. Intake Fan Draws air into the laminator for internal cooling. Port for Cable Lock Attach an optional cable lock in this location. Power Receptacle Plug in the power cord here. The Left and Right Sides of the Laminator 8 Card Outlet Cards exit the laminator here. Card Stacker Attachment Slots Attach the card stacker here. As cards exit the laminator, they collect in the card stacker.
The Inside of the Laminator Cartridge Release Button Press the button to remove the bottom‐side laminate film cartridge. Bottom‐Side Film Cartridge (Orange) Holds the laminate film for the bottom side of the card. (LM300 only. A removable cover is located here on the LM200.) Jog Dial Insertion Slot Attach the jog dial here to clear a card jam. Refer to “Clearing a Card Jam” on page 91 for instructions. Top‐Side Film Cartridge (Green) Holds the laminate film for the top side of the card.
Laminator Operator Panel The status of the laminator is displayed on the card printer’s LCD panel and on the Status Monitor of the PC connected to the card printer. The laminator operator panel has two status lights and one operator button, shown below: 10 Red Status Light A blinking or steady red light indicates a laminator error. Blue Status Light A blinking or steady blue light indicates that the laminator is functioning normally.
Chapter 2: Using the Printer and Laminator This chapter describes how to perform basic tasks required to operate the SR200 & SR300 card printers and LM200 & LM300 laminators.
Before You Begin Make sure that the printer and laminator (if used) are set up and the printer driver installed. Refer to the Datacard SR200 & SR300 Card Printers and LM200 & LM300 Laminators Installation Guide for instructions. Create the card design(s) to use, and test each design before beginning production. Be sure to use production card stock, and test all data and all processes. For example: Encode and read magnetic stripe data, if used. Print and verify the colors and quality of printing.
3. Insert cards (3). Refer to the illustrations for the correct card orientation: For SR200 (single‐side) printers, position the top of landscape‐ oriented cards away from the printer with the front of the card facing down. For SR300 (duplex) printers: Load ISO‐1 magnetic stripe cards with the stripe up and toward the printer. For most applications, load contact chip cards with the chip down and toward the back of the printer.
Replacing the Card Hopper If the entire card hopper has been removed from the printer, reinstall it before using the printer. 1 2 1. Insert the hooks on the card hopper into the slots in the receptacle. 2. Slide the card hopper down until it clicks into place. Adjusting Card Thickness From the factory, the printer is set to use cards 0.030 inch (0.75 mm) thick. Follow these steps to set the printer to use cards of a different thickness. 1. Remove the card hopper, as described above. 2.
Loading an Ink Ribbon If this is the first time you are using the printer, power on the printer until an ink error or a film error occurs, then power it off. (The printer is shipped in transport mode, which does not allow ink ribbon or retransfer material to be installed. Power on cancels transport mode.) 1. Slide the door latch up and open the printer door. 2. Press the ink ribbon release button and remove the orange cartridge. 1 3. Remove both used ribbon spools from the cartridge (if present). 2 4.
Loading Retransfer Film 1. Slide the door latch up and open the printer door (1). 2. Press the retransfer film release button and remove the green cartridge (2). 1 3. Remove both used film spools from the cartridge (if present). 2 4. Load the new roll of retransfer film on the cartridge: a. Put the full roll of film on the green supply spindle (A). b. Put the empty take‐up spool on the black take‐up spindle (B). c. Align film along the three film guides. d.
Loading Top-Side Laminate Film 1. Open the laminator door by pulling the top of the door toward you. 2. Remove the top‐side film cartridge: Press the laminator cartridge release button and remove the laminator cartridge carefully. The laminate material must be tight when removing the cartridge. 3. Remove the used material (if present). Be sure to save the empty supply spool. (Do not throw it away.) Use the empty spool as the take‐up spool in step 4 of this procedure. 4.
Loading Bottom-Side Laminate Film 1. Open the laminator door by pulling the top of the door toward you. 2. Remove the bottom‐side film cartridge: Press the laminator cartridge release button and remove the laminator cartridge carefully. The material must be tight when removing the cartridge. 3. Remove the used material (if present). Be sure to save the empty supply spool. (Do not throw it away.) Use the empty spool as the take‐up spool in step 4, of this procedure. 4.
Powering On Use these procedures to check the connections and then power on the printer and laminator. Checking the PC Connection The printer and PC are connected when the printer is installed. Follow instructions in the Datacard SR200 & SR300 Card Printers and LM200 & LM300 Laminators Installation Guide to connect and set up the printer. To avoid receiving error messages on the LCD panel, make sure that all supplies are properly loaded and in position before powering on the printer.
Checking the Laminator Connection When using the LM200 or LM300 laminator, make sure that: The printer and laminator are aligned at the infrared ports, using the joining plate. The power cord is securely connected to the laminator and an appropriate grounded power source. Supplies are loaded and the laminator door is closed securely. Powering On the Laminator When the LM200 or LM300 laminator is used, power on the laminator before powering on the printer. Blue Status Light 1.
Powering On the Printer 1. Press the power switch. 2. Make sure that the printer powers on and begins initializing. The LCD panel displays Initializing while the printer checks and positions the ink ribbon and retransfer film.
Initializing the Ink Ribbon and Retransfer Film Cards can be printed when the LCD panel displays Ready. Follow these steps to initialize the ink ribbon and retransfer film when cartridges are installed or when Sleeping displays on the LCD. 1. Press the Reset key on the LCD panel. The LCD display reads Initialize OK? 2. Press (Return) if you want to initialize the printer without winding the ribbon and retransfer film.
Printing Cards Using ID Software 1. Follow the instructions for your ID software to capture, format, and save the data for the card. 2. In the software, send cards to the printer. (Typically, you use the Print button.) The printer driver receives data for each card, prepares the card for printing, and sends each card to the printer. Each printed card exits the printer and is deposited into the card stacker or goes directly into the laminator. Printing Cards From a PC Application 1.
5. When you are finished, click OK to close the Printing Preferences dialog box. 6. Click Print in the Print dialog box to print the card. For a complete description of settings that can be viewed or changed, refer to “Introduction to Printer and Laminator Settings” on page 26.
Chapter 3: Printer and Laminator Settings This chapter contains information and procedures for viewing and changing SR200 & SR300 card printer and LM200 & LM300 laminator settings.
Introduction to Printer and Laminator Settings Three main tools allow you to create or modify settings that determine how the printer performs and how cards are printed and laminated: Printer Driver: Settings made on the Printing Properties dialog box or the Printing Preferences dialog box are written to the printer driver. These dialog boxes allow you to specify many of the settings that affect how your SR200 or SR300 card printers function.
Printing Preferences The Printing Preferences dialog box contains the Setup, Print, Encode, Laminate, Configuration, and Version tabs. Use the settings in these tabs to customize your card printer and laminator operation. To view or change Printing Preferences: 1. Select Start from the Windows task bar. 2. Open your PC’s Printers or Devices and Printers window, following the steps for your operating system. 3. Locate the Datacard card printer icon.
Saving Settings If your location uses several printers that need the same settings, you can set up one printer and save the settings to a .dat file. (Settings that can be shared are saved to the file. Settings include Printer, Preferences, and Status Monitor settings.) 1. Open Printing Preferences as described on page 27. 2. Use the Printing Preferences tabs to set up the printer to meet the needs of your card design program. 3. Click the Setup tab, then click Save. A Windows Save As dialog box displays. 4.
Print Tab The Print tab contains settings for using the color (YMC) panels, black (K) panels and additional panels of the print ribbon. The tab also has controls for color adjustment, setting up a look up table, setting up page split, and dithering. Refer to“Page Split” on page 32 for more information. To print text, bar codes, or both, using black (K) ink on a card using an ink ribbon with YMCK panels, select Extraction > Only text.
Color Adjustment Use the Color dialog box to adjust your images before sending them to the printer. The settings affect all parts of a card, including a color logo, color photo, and color backgrounds. UV Ink Use the UV Ink dialog box to select how to print the UV ink panel, if used. You can: Use UV printing on the front of the card, the back of the card, or both. Extract text of a specific color, which you specify. White (255,255,255) and black (0,0,0) are not allowed.
Specify the MAC address position. When using the UV panel, the MAC address of the printer is always printed on the card using the UV panel: Choices are Upper Right (1) and Lower Left. (2), where (3) is the 0,0 point of the card image. The MAC address block is 34 pixels high and 230 pixels long. Landscape: The upper right location starts at 764,18. The lower‐ left location starts at 42,611. Portrait: The upper right location starts at 612,743. The lower‐left location starts at 19,42.
Printing Data Setting for Number of Retransfer Film Panels to Use 1 Panel Printing data inside the MAC address area. Auto None Print in one panel YMC Ink K Ink Print in one panel (Does not print using the YMCK ink.) UV Ink Prints the MAC address only 2 Panels Print in two panels Print in two panels Print in two panels Print in two panels Print in two panels The printer driver compares printing data for each type of ink to determine whether there are any overlapping pixels.
The following table shows how the Page Split feature can be used for different combinations of YMC, K and UV printing. The Front side and Back side settings on the Print tab must also be set to support printing.
Security Erase To use the Security Erase feature, load a YMCK ink ribbon and select Security Erase on the Print tab. Security erase uses the K panel to print a random pattern onto the ink ribbon and the transfer ribbon after printing each card.
Printing Area Settings On the Print tab, click Enable the printing area and click Settings to define non‐printing areas of a card design. Also use with peel‐off (YMCK‐PO) ribbon. You can block YMCK printing areas, but the protective layer from the retransfer material is still applied to the card. To maintain quality, use the peel‐off feature and peel‐off ribbon to remove the retransfer material in magnetic stripe, smart card chip, and hologram areas.
Printer Settings On the Print tab, the “Enable printer settings” feature is available for administrator‐level users. Refer to “Configuration Tab” on page 37 for more information about this setting. Click Settings to open the Settings dialog box. The Settings dialog provides a convenient location to manage settings provided on several tabs in the Status Monitor.
Configuration Tab The Configuration tab displays the options installed in the printer, if any. The Enable the Settings area is available for administrator‐ level users. Use this option to print a card using settings that are different from those saved in the printer. The changes made using this method are not saved in the printer. After this card is printed, the previous printer settings are restored. To enable temporary printer settings: 1. Select Start from the Windows task bar. 2.
Using the Status Monitor During installation, the printer driver and Status Monitor are installed onto the PC. The Status Monitor handles bidirectional communication between the printer and the printer driver. An administrator‐level user can use the Status Monitor to view or change most printer and laminator settings. Opening the Status Monitor Tips for Success Users without administrator permissions can view settings but cannot change them.
For Windows 7 and WIndows Vista, right‐click the SR Printer Status Monitor icon and select Run As administrator. For Windows XP and 2000, right‐click the SR Printer Status Monitor icon and select Run As In the Run As dialog box. Enter the name and password for a user name with administrator permissions. The first time you start the Status Monitor on a PC with the Windows Firewall enabled, a Windows Security Alert dialog box may display. Click Unblock to use the Status Monitor. 3.
Closing the Status Monitor To close the Status Monitor: 1. Click the red Close button. 2. A prompt displays, asking if you want to close the Status Monitor. Click Yes. Tips for Success When you close the Status Monitor, communication between the printer and driver becomes one way, with the printer driver sending cards to the printer. To keep the Status Monitor running without viewing it, click Minimize.
Icon Status Icon Color Meaning Ready Green The printer is ready and able to start card printing. Printer is not found. Red The printer power is not powered on, or the host PC and printer are not connected correctly. Initializing Yellow The printer is initializing. After the printer is initialized, it goes into Ready state. Offline Mode Yellow The printer is in setting mode or it is being cleaned. When the process ends, it goes into Ready state. Preheating Yellow The heat roller is heating.
Printer Setting Tab The Printer Setting tab displays: Controls for viewing or changing print settings: YMC Ink Print Level. Sets the print density for color printing. Select from seven gradations from ‐3 (lighter) to +3 (darker). Resin K Ink Print Level. Sets the K resin ink print density. Select from seven gradations from ‐3 (lighter) to +3 (darker). UV Ink Print Level. Select from seven gradations from ‐3 (lighter) to +3 (darker). Peel Off Ink Print Level.
temperature drops if the printer goes to sleep. Select Disable to keep the heat roller(s) at operating temperature, even when cards are not being printed. If a laminator is installed, the HR Control setting also affects the laminator heat roller. The roller(s) return to operating temperature when the next card is printed. The default is Enable.
Print sample cards to verify settings before using new settings. Bend Remedy Tab Single‐sided printing can cause cards to warp, depending on the type of card you use. The printer is available with a bend remedy option. The Bend Remedy tab is enabled only if the bend remedy option is installed. It displays the: Matrix for setting the bend remedy speed and temperature. Click a square to select the setting. Or click Disable to prevent bend remedy from being applied. Card Type (read‐only).
If the printer cannot recognize the type of ink ribbon, one of the following reasons is displayed: Display Reasons for ink recognition error Solutions 252: Invalid TAG Data The data for the ink ribbon is incorrect. Replace the ink ribbon and try again. 253: Defective TAG The printer did not recognize the print ribbon data. Replace the ink ribbon and try again. 254: No TAG The printer could not read the print ribbon data. Make sure that the ink ribbon has been loaded correctly.
Property Tab The Property tab displays read‐only information for: The version of printer firmware, and firmware versions of any installed options such as a laminator. None or ?? means an option is not installed or connected. For smart card, the text shows what is supported, not what is installed. Configuration information for options installed. Counters: Print Counter: The number of cards that have printed correctly. The counter can be reset on the Printer Status tab.
Laminator Tab The Laminator tab is enabled if a laminator is connected to the printer. Use the settings to adjust lamination for best results. Refer to “Suggested Laminator Settings” on page 69 for examples of settings for single‐sided and double‐sided lamination. The Laminator tab displays: Basic Settings: Laminate Mode: Select Laminate to laminate a card. Select Pass Through to skip lamination. HR Control: Read‐only.
Printer Select Tab The Printer Select tab displays: Current Printer. Select the printer from the drop‐down list, if more than one printer is installed. (Use the LCD panel to set the printer’s unit number. Refer to “Using the LCD Panel Menus” on page 51.) If more than one SR‐CP printer is installed, you can change the printer for which information is displayed by selecting it from the Current Printer list. The Status Monitor communicates with the selected printer to update information.
Security Lock Tab The Security Lock tab displays the current state of the password‐protected electronic lock: Security Unlock or Security Lock. Activate the security lock to engage the locks and prevent access to the supplies inside the printer and the card hopper. The printer is shipped unlocked. Tips for Success Write down the password and store it in a safe place. The Status Monitor password and the security number entered on the printer LCD panel are not linked.
Unlocking the Printer If the lock is activated, you must know the password to unlock the printer. 1. Click Security Unlock. 2. Enter the password in the Type a password area. 3. Click Update. 4. Click OK to unlock the printer. The printer door can now be opened, and the card hopper can be removed. If you entered the incorrect password, an error message is displayed. Click OK and return to step 2. Deleting the Password Delete the password to remove the ability to lock the printer, or to change the password.
Others Tab The Others tab provides the following for a USB‐connected printer: Controls for printing a test card. The printer creates one test card, using the internal test pattern. Controls for selecting a firmware file and sending it to the printer. Update printer firmware only when your service provider recommends it. Version information for the Status Monitor. Administrator button.
Connection and Lock Symbols These symbols may display on line 3 of the LCD panel: The printer is connected through a USB cable. The printer does not have an IP address. The printer is connected through a USB cable. It also has an IP address. Printing data is sent using the USB cable. The printer is connected through a network connection. The printer does not have an IP address. The printer is connected through a network connection. The printer has an IP address. The printer is unlocked.
Next View the next item in the menu. Continue to press Next to access the settings in the order listed in “LCD Panel Menu Structure” on page 54. Arrow Keys Use the up and down arrow keys to display list items within a menu level. Exit Exits the current menu or menu selection and returns user to the previous menu selection. Return Confirms the user selection. The setting or action takes effect. Change Make it possible to change settings.
LCD Panel Menu Structure The following chart depicts the structure of the LCD panel menu. Some menu items may not display, depending on the options installed in your printer.
LCD Panel Menu Description This table lists and describes all menu items, and their settings and functions, found on the printer LCD panel If an option is not installed on your card printer or laminator, it is not displayed on the LCD panel menu. For example, the Bend Remedy menu item is displayed only if that option is found on your printer. . Menu Display Settings Function Cleaning Rollers MG Select Rollers to start the cleaning function to clean the card feed rollers and heated rollers.
Menu Display Settings Function Media Ink Type YMCK YMCK‐PO YMCKK YMCK‐UV Displays the types of ink ribbon and retransfer film that are loaded in the printer. Press the Next key to scroll to the next media type. Datacard supports YMCK, YMCKK and YMCK‐PO ink ribbons. (The printer detects the type of ink ribbon; it cannot be set.) Consult with your dealer about support for YMCKUV ink ribbon. Film Type 1000 Datacard retransfer film is available with 1000 frames per roll.
Menu Display Settings Function Bend Remedy Temp Level If installed, displays the temperature set using the Status Monitor. Refer to “Bend Remedy Tab” on page 44 for more information. Speed If installed, displays the speed set using the Status Monitor. Refer to “Bend Remedy Tab” on page 44 for more information. HR Control Enable Disable Indicates whether HR control for the retransfer roller is enabled or disabled. Displays the value set using the Printer Setting tab on the Status Monitor.
Menu Display Settings Function Contrast 0 Displays the LCD contrast using seven gradations from ‐3 (low contrast) to +3 (high contrast). The default setting is 0. On or Off Displays whether the electronic beep sound is on or off. The buzzer sounds to indicate an error, when fewer than 20 cards remain in the card hopper, or when a menu selection is made. Select from 1 to 10 Assign the unit number when more than one printer is connected to a PC. Each printer attached to a PC must have a unique number.
Menu Display Turn Over MG Settings Function None Installed Displays whether the turnover (duplex) option is installed. ISO Type Hico Loco JIS Type Hico Loco Retry Connect Hico or Loco specifies the type of magnetic stripe material being used on cards. Retry Connect specifies the maximum number of retries performed when writing or reading magnetic stripe data fails.
Menu Display Settings Function HR‐T Temp 90 degC to 180 degC Displays the set point temperature of the top heat roller. (The temperature may be 185°C or higher depending on the firmware version of the card printer.) HR‐B Temp 90 degC to 180 degC Displays the set point temperature of the bottom heat roller. (The temperature may be 185°C or higher depending on the firmware version of the card printer.) Speed 3.0 mm/s to 12.0 mm/s Displays the card speed during lamination.
Menu Display IPv4 Settings Function DHCP ON OFF Dynamic Host Configuration Protocol (DHCP) is a network feature that assigns IP addresses to devices on the network: ON uses DHCP to assign the printer IP address. The IP address can change when you power off the printer and then power it on again. OFF means that you must assign the IP address of the printer and it will not change (static IP). Use this setting if your network does not support DHCP.
Menu Display 62 Settings Function Gateway The printer does not have a default IPv6 gateway. If Adrs Config is set to Auto and the printer is not connected to a network, None is displayed. Session TimeOut Shows how many minutes the driver waits without using the printer to stop the network session between the PC and printer. Settings are OFF or up to 60 minutes. MAC Address The MAC address is unique to each printer. The MAC address is displayed and cannot be changed.
Using a Printer Security Key The printer can have a security key (number) which can unlock the printer door and card hopper. If the printer has been locked from the Status Monitor, a user can unlock it by entering the security key at the printer LCD panel. The printer door and card hopper can be locked only by using the Security Lock tab on the Status Monitor. (Refer to “Security Lock Tab” on page 49.) Using the Status Monitor is the preferred method for unlocking the printer.
4. Press . Re‐enter is displayed. 5. Enter the security number again, as in step 3. 6. Press . If the numbers match, the LCD panel displays Ready. If the numbers do not match, the LCD panel displays Set Sec‐Key OK? Return to step 2. Tips for Success The security key number can be up to eight digits. The first digit entered is the left‐most digit. Each subsequent digit is to the right of the previous digit. For best results record the number as you enter it.
Deleting the Security Key Follow these steps to delete the security key using the printer LCD panel: 1. Press the middle key for at least three seconds. When you release, Unlock Sec‐Key OK? is displayed. 2. Press the Next key. Delete Sec‐Key OK? is displayed. 3. Press (Return). 4. Enter the security key number, using the down arrow and right arrow keys, as described above. 5. Press . If the numbers match, the LCD panel displays Ready and the security key has been deleted.
Applying a Second Retransfer Layer To increase the durability of a card, you may want to apply a second retransfer layer to the front and/or back of the card during printing. Use the LCD panel menus to change the printer settings to perform this process. Do not plan to apply a second retransfer layer to a card if it has a magnetic stripe, signature panel, hologram, or smart card chip.
8. The Mode (Back) menu displays next. To apply an additional retransfer layer to the back of the card, press Change. 9. Press the down arrow key once to change Line 2 to On and then press to accept the change. The success of the retransfer can vary depending on the card material used. You may need to adjust the front and back speed of retransfer to get an acceptable card. Lowering the speed can enhance the retransfer, but the stronger heat that results may cause the card to warp.
Laminator Status and Settings If an LM200 or LM300 laminator is used with the card printer, its status can be displayed on the printer’s LCD panel. Recommended laminator settings are listed in this section. Displaying Laminator Status on the LCD Panel The printer LCD panel can display the status of the laminator. Follow these steps to display the laminator status: 1. Press the Menu key. 2. Press the Next key until Setting is displayed. Press Enter. 3. Press Enter to open the Display menu.
Laminator Status Red Status Light Blue Status Light Card Printer LCD Panel Description Ready Off On Ready The laminator is ready. Laminating Off Blinking (Fast) Laminating Lamination in progress. Error mode Blinking (Slow) Off Error message Errors that do not require the laminator to power off and then on. Refer to “Error Messages” on page 95. Blinking (Fast) Off Error message Errors that require the laminator to power off and then on. Refer to “Error Messages” on page 95.
Double-Sided Printing and Double-Sided Lamination Film Laminator LM300 Card Printer SR300 1mil Patch 0.6mil Patch Overlay Temperature (Top‐Side) 150°C 135°C 120°C Temperature (Bottom‐Side) 140°C 125°C 110°C Speed 6.0 mm/s 7.0 mm/s 6.
Chapter 4: Maintaining Your Printer and Laminator This chapter provides information to help you maintain the SR200 & SR300 card printer and the LM200 & LM300 laminator for optimal performance.
Cleaning the Printer This section provides information regarding proper care and cleaning of the printer. It also includes recommendations about how often to clean and replace components. Recommended cleaning supplies are listed in Chapter 7: "Supplies” in this User’s Guide. Cleaning the Cleaning Unit The cleaning unit is located inside the printer door. It cleans lint and other debris from the cards before printing. To clean the unit: 1. Open the printer door. 2. Pull the cleaning unit out. 3.
Cleaning the Card Feed Rollers and Heat Roller The heat roller provides the heat used during the retransfer process. The card feed rollers move the card inside the printer. Refer to “Printer Roller Layout” on page 86 to find the location of the rollers. Perform this cleaning procedure at least once every 1000 cards. More frequent cleaning may be required based on cleanliness of environment and supplies.
15. After cleaning, the card is discharged and Cleaning Start OK? is displayed. Press , turn the card over, and insert it again to complete the cleaning process. Cleaning Card Discharged 16. When the card is discharged, press Exit to end the process. 17. When the cleaning card is discharged, power off the printer. Wait ten seconds and then reinstall the retransfer film cartridge, card hopper, and laminator film cartridges, and power back on.
Cleaning the Thermal Head Clean the thermal head assembly once every ten rolls of retransfer film. Refer to “Printer Roller Layout” on page 86 to find the location of the thermal head. 1. Power off both the printer and laminator (if installed). 2. Open the printer door. 3. Press the ink ribbon cartridge release button and remove the ink ribbon cartridge. 4. Press the retransfer film cartridge release button and remove the retransfer film cartridge. 5.
Cleaning the Laminator Most card jams are caused by dirty rollers. Clean the laminator at the same time that you clean the printer. If you are using the laminator as a stand‐alone unit, clean the laminator after every 1,000 cards. Refer to “Laminator Roller Layout” on page 91 to find the location of the rollers. Cleaning the Card Feed Rollers and Heat Roller The heat roller provides the heat used during the lamination process. The card feed rollers move the card inside the laminator.
Cleaning the Internal Components Dirt introduced during card feed or burrs caused by friction between the bobbin holder and bobbin can adhere to the card or film, causing card lamination defects. Clean these components regularly to avoid lamination defects. 1. Power off the laminator. 2. Open the laminator door. 3. Press and hold down the cartridge release button and pull out the top laminate film cartridge (LM200 only) and the bottom laminate film cartridge. 4.
Cleaning the Laminator Cartridge Laminator cartridges can collect debris and dust during lamination and supply loading. Clean the cartridge(s) every 1,000 cards. 1. Open the laminator door. 2. Press the cartridge release button and pull out the film cartridge. 3. Remove the laminate film from the film cartridge. 4. Clean the four metal guides with a Datacard® printhead cleaning swab (provided in the Cleaning Kit. Refer to “Cleaning Supplies” on page 109). 5.
Preparing the Printer and Laminator for Transport Use saved packaging materials to prepare the printer and laminator for transport. Transport includes moving the printer from one location to another within the same facility. 1. Open the door to the printer. The Door Open error message is displayed. 2. Remove the printer ink ribbon cartridge and remove the ink ribbon from the cartridge. Replace the empty cartridge into the printer. 3.
80 Maintaining Your Printer and Laminator
Chapter 5: Magnetic Stripe Encoding This chapter provides information about encoding magnetic stripe data onto cards using SR200 & SR300 card printers. Use this chapter to help you produce magnetic stripe encoding on cards. The information in this chapter is useful when creating encoding using applications other than Datacard ID software products. Refer to the Datacard SR200 & SR300 Plug‐in User’s Guide for instructions and more information.
Inline Encoding When the Magnetic Encode setting on the Printing Preferences Encode tab is selected, the optional magnetic stripe encoder can be enabled. The encoding data is sent to the card printer through the printer driver using the prefix characters described in this section. This function is called inline encoding. If the first three characters in a line are prefix characters (tilde, “?”, and numeral), the text that follows is recognized as encoding data. Encoding data is not printed on a card.
Example: Character Code Table The following table displays the usable ASCII character codes. The encoding data must use only allowed characters.
Start and End Sentinels The following table provides the characters used to mark the start sentinel and the end sentinel.
Chapter 6: Error Recovery and Messages This chapter provides information to help you respond to SR200 & SR300 card printer and LM200 & LM300 laminator messages, and explains how to recover from an error.
Printer Roller Layout SR200 & SR300 Card Printers and LM200 & LM300 Laminators User’s Guide * Optional features If the printer uses the security lock, refer to “Security Lock Tab” on page 49. Unlock the printer before starting any of the tasks in this chapter. Recovering from Printer Errors The printer LCD panel background color changes to red when a printer error occurs. The LCD panel displays text that describes the error. Refer to “Error Messages” on page 95.
i. Power off the printer. ii. Open the printer door. iii. Place a jog dial on the lower shaft of the cleaning unit. iv. Turn the jog dial clockwise to move the card until you can see it in the hopper. v. Remove the card, return the jog dial to the home location, and close the printer. 4. Replace cards and the card cover. 5. Press the Reset, Next, and then keys to initialize the printer. If the error still occurs, then a card is still jammed in the printer somewhere.
Clearing a Turnover Jam If a card jams in the card turnover section, Jam (TurnOver) is displayed on the LCD panel. To remove the jammed card: 1. Power off the printer. 2. Remove the card hopper and cards. 3. Remove the slot cover. 4. Open the printer door. 5. Remove the cleaning unit. 6. Remove the jammed card from the turnover unit, through the slot in the input area. If you cannot remove it, go to step 11. If you have removed the card, continue with these steps. 7. Replace the cleaning unit.
16. Replace the ink ribbon cartridge and initialize the supplies as described in “Initializing the Ink Ribbon and Retransfer Film” on page 22. If the error still occurs, then a card is still jammed in the printer somewhere. Clearing a Retransfer Section Jam If a card jams in the retransfer section, Jam (Retransfer) is displayed on the LCD panel. To remove the jammed card: 1. Power off the printer. 2. Open the printer door. 3.
Mending a Broken Ink Ribbon or Retransfer Film If the ink ribbon or retransfer film breaks, Ink Search or Media Search is displayed on the LCD panel. Broken ink ribbon is shown in the following example; repairing broken retransfer film uses the same steps. 1. Power off the printer. 2. Open the printer door. 3. Press the release button for the appropriate cartridge and remove the cartridge from the printer. 4. Trim the ends of the broken portions evenly.
Laminator Roller Layout Recovering from Laminator Errors The printer LCD panel and the Status Monitor display laminator messages. Refer to “Error Messages” on page 95 for a list of messages. Clearing a Card Jam The printer LCD panel displays the location of the laminator card jam: Card Jam (In), Card Jam (Middle), or Card Jam (Out). Use the following steps to remove card jams: 1. Open the laminator door. 2.
3. Press the cartridge release button and pull out the film cartridge. The cartridge may be difficult to pull out if the card is stuck to the laminate film. Pull out the cartridge slowly to avoid dropping the laminate film from the cartridge. If the cartridge cannot be removed, call for service. 4. Remove the jog dial from the card printer and attach it to the jog dial insertion slot. 5. Turn the jog dial counterclockwise to discharge the card from the card outlet. 6.
Adjusting the Patch Position The position of the patch on the card can vary slightly for each lot of laminator supply material. You can change the left‐to‐right position or the top‐to‐bottom position, if needed. The current patch position can be viewed on the Laminator tab of the Status Monitor. Refer to “Laminator Tab” on page 47. Changing the Front-to-Back Position Turning the supply sprocket of the laminate film cartridge enables you to adjust the patch position to the front or back by 1.0 mm.
Changing the Left-to-Right Position Use the Status Monitor to change the left‐to‐right position of the patch on the card. Refer to “Laminator Tab” on page 47 to use the Film Position setting. Use the following steps to change the left‐to‐right patch position: 1. Open the Status Monitor on the PC and select the Laminator tab. 2.
Error Messages Printer LCD Messages This table describes the printer messages that may be displayed on the printer LCD panel: Printer LCD Message Possible Cause Solution Please Power Off The power must be turned off to initialize the printer. Power off the printer and then power it on again. Please Remove Media Cassette Cleaning cannot start when the retransfer film cartridge is in the printer. 1. Remove the retransfer film cartridge.
Printer LCD Message Possible Cause Solution Jam (MG) There is a card jam in the magnetic stripe encode section. 1. Press Reset and then to initialize the printer. 2. If no card is discharged, remove the card from the encode section. 3. Press Reset and then to initialize the printer. Jam (Transfer) There is a card jam in the card feed rollers. 1. Remove the jammed card. 2. Press Reset and then to initialize the printer. 3. Refer to “Clearing a Transfer Jam” on page 87.
Printer LCD Message Possible Cause Solution Ink Search The ink ribbon is broken. 1. Repair the ink ribbon as described in “Mending a Broken Ink Ribbon or Retransfer Film” on page 90. 2. Press Reset, Next, and then to initialize the printer and supplies. Ink Run Out The ink ribbon has run out. 1. Load a new roll of ink ribbon as described in “Loading an Ink Ribbon” on page 15. 2. Press Reset, Next, and then to initialize the printer and supplies.
Printer LCD Message Possible Cause Solution HR Overheat The retransfer or bend remedy roller is too hot. Power the printer off and then on again. Call for service if the problem persists. TR Heater The retransfer roller is not working. Power the printer off and then on again. Call for service if the problem persists. TR Overheat The retransfer roller is too hot. Power the printer off and then on again. Call for service if the problem persists.
Printer LCD Message Possible Cause Solution MG Mechanical There is a magnetic stripe mechanical error. Power the printer off and then on again. Call for service if the problem persists. MG Hardware There is a magnetic stripe hardware error. Power the printer off and then on again. Call for service if the problem persists. MG Test Err A write error occurred during self‐test. 1.
LCD Message Possible Cause Solution Film‐B Search The laminator is searching for laminate material. Make sure that the laminating film is correctly loaded as described in “Loading Top‐Side Laminate Film” on page 17. Verify that the type of laminating film in use and the settings are appropriate. Film‐T RunOut The end of the roll mark has been detected. Replace the laminating material as described in “Loading Bottom‐Side Laminate Film” on page 18.
LCD Message Possible Cause Solution Overheat‐T The internal temperature is too high. Power the laminator off and then on again. Contact your service provider if this does not correct the condition. Heater‐B There is a heater error. Power the laminator off and then on again. Contact your service provider if this does not correct the condition. Heater‐T There is a heater error. Power the laminator off and then on again. Contact your service provider if this does not correct the condition.
LCD Message Possible Cause Solution Overcool The internal temperature is too low. The ambient operating temperature is too low. Use the laminator within the prescribed range. When starting up the laminator in a low temperature environment, the temperature of the interior can remain low even though the surrounding temperature has gone up. Power on the laminator again after waiting for about one hour. Supply ENC‐B A supply side motor encoder (rotation detection) error has occurred.
SR200 & SR300 Card Printers and LM200 & LM300 Laminators User’s Guide 103
104 Error Recovery and Messages
Chapter 7: Supplies This chapter outlines the recommended supplies to use with the SR200 & SR300 card printers and the LM200 & LM300 card laminators.
Ink Ribbon, Retransfer Film, and Laminator Material Use the following sections to order replacement ink ribbon, retransfer film, and laminator film cartridges. Choose materials suitable for your printing and laminating purposes. Ink Ribbon Color print ribbons are designed for full‐color card printing. The ribbons use the following color panels: Y=yellow, M=magenta, C=cyan, and K=black.
Duraguard® Clear Laminates 0.5 mil clear patch 538619-002 Laminates up to 600 single‐sided cards 1 mil clear patch 538619-001 Laminates up to 600 single‐sided cards 1 mil clear patch with smart card window 538619-011 Laminates up to 600 single‐sided cards Duraguard® Sample Security Laminates 0.
Card Size Use ISO‐1 (CR‐80) size cards with the following nominal dimensions: Length 3.375 inches 85.60 mm Width 2.125 inches 53.98 mm Thickness 0.010 to 0.040 inches 0.25 to 1.0 mm The default card thickness is 0.030 in (0.75 mm). The card hopper and printer can be set for other supported thinknesses. Contact your service provider before using 0.010 in (0.25 mm) thick cards.
Cleaning Supplies The printer uses the following cleaning supplies. For best results, keep cleaning supplies on hand.
110 Supplies
Appendix A: Status Monitor Messages This appendix contains a complete list and description of printer error messages associated with the Status Monitor. Status Monitor Messages When a printer error occurs, the error code number and message are displayed on the Printer Status tab, as shown below. Refer to “Printer Status Tab” on page 40. A corresponding message is displayed on the printer LCD panel and the background turns red. Refer to “Using the LCD Panel Menus” on page 51. Indicates a printer error.
The following messages are displayed in message boxes by the Status Monitor. Error Code Displayed Message Solution 0102D000 Cards have run out. Load cards as described in “Loading Cards” on page 12. The card hopper is detached. Close or replace the card hopper securely. The printer door is open. 1. Close the printer door. 0102D100 2. Press Reset and then (Return) to initialize the printer. The cleaning unit is detached. 1. Install the cleaning unit and then close the door.
Error Code Displayed Message Solution 0102FD00 The printer is in the power saving mode. Resetting the printer temporarily cancels the power saving mode. The printer resets automatically when the printer driver is used to start printing. 0102FE00 Password authentication is not complete. — 0102*** The printer is not ready. — 01039000 Failure occurred during card loading. 1. Power off the printer. 2. Refer to “Clearing a Hopper Jam” on page 86 to remove the card. 3. Power on the printer.
Error Code Displayed Message Solution 0103A100 Retransfer film is broken. 1. Repair the ink ribbon as described in “Mending a Broken Ink Ribbon or Retransfer Film” on page 90. 2. Press Reset and then (Return) to initialize the printer. Retransfer film is not detected. Install the retransfer film correctly. (Refer to “Loading Retransfer Film” on page 16). 0103A800 A writing error has occurred during magnetic encoder self‐diagnosis. Check the card specifications.
Error Code Displayed Message Solution 01044400 A hardware error has occurred. 0104AB00 An error has occurred in the mechanical component of the magnetic encoder. Power the printer off and on again. If the same problem recurs, power the printer off and contact your service provider. 0104AC00 A hardware error has occurred in the magnetic encoder. 0104C100 A heating roller operation error has occurred.
Error Code Displayed Message Solution 0104F600 The operating ambient temperature of the printer is too low. Verify the ambient temperature is within range. If this error occurs when the printer is operating within the recommended range of operating temperature, power off the printer and contact your service provider. 0104F800 The temperature of the thermal head is too high. Power the printer off and on again. If the same problem recurs, power the printer off and contact your service provider.
Error Code Displayed Message Solution 01052E00 Optional devices are not installed. — 0105**** A command error has occurred. Contact your service provider. Retransfer film has run out. 1. Load the Retransfer Film. (Refer 010B**** 0142A200 to“Loading Retransfer Film” on page 16.) 2. Press Reset and then (Return) to initialize the printer. 0142B200 Ink ribbon has run out. 1. Load the ink ribbon. (Refer to“Loading an Ink Ribbon” on page 15.) 2.
Error Code Displayed Message Solution 05000055 Top‐side film is broken or is not detected. 05000056 Bottom‐side film is broken or is not detected. 05000057 Mark on top‐side film is not detected. Make sure that that the laminate film is correctly set. 05000058 Mark on bottom‐side film is not detected. Make sure that that the laminate film is correctly set. 05000059 The laminator door is open. Close the laminator door. 0500005A The film cartridge is detached.
Error Code Displayed Message Solution 05000067 The thermistor of the top‐side heat roller is faulty. Power the printer off and then power it on again. If the same problem occurs, consult an authorized dealer or service personnel. 05000068 The thermistor of the bottom‐side heat roller is faulty. 0500006B A cam error has occurred in the top‐ side heat roller. 0500006C A cam error has occurred in the bottom‐side heat roller.
The following errors are detected by the printer driver and displayed in a message box. Error Code Displayed Message Solution 02****** Printer is not found. 0300274D 0300374D Printer is not found. Printing to a USB‐connected printer is not possible using an Ethernet (LAN) connection. To print using an Ethernet (LAN) connection, disconnect the USB cable from the printer. Printer is not found. 03****** A communication error has occurred.
Error Code Displayed Message Solution 10000302 Unable to establish communication with the noncontact IC encoder. Contact your service provider. 10000303 An error has occurred during non‐ contact IC encoding data writing. Verify that the card specifications are correct. 10000401 User program is not found. Contact your service provider or application provider. 10000403 An error is returned for the user program. Contact your service provider or application provider.
Error Code Displayed Message Solution 10002000 Printer is not found. 1000200* The printer is not ready. A-12 Make sure that the host PC and the printer are connected properly. Make sure that the printer is powered on.
Appendix B: Site Requirements and Specifications This appendix describes the operating environment recommended for the SR200 & SR300 card printer and LM200 & LM300 laminator.
Site and Usage Guidelines When choosing a site for the printer and its supplies, consider these guidelines: Keep all dust, dirt, food, liquids, etc. away from the printer at all times. Keep paper and foreign materials off the printer. Place the printer on a stable platform; keep it off the floor. Do not place in areas susceptible to strong vibration or shock. Place the printer away from direct sunlight. Place the printer away from heating ducts, blowers, or other air vents.
Ventilation Clearance To make sure that there is proper ventilation for the printer and laminator, maintain minimum clearance distances as described below. Sides: 8 inches (200 mm) Back: 4 inches (100 mm) Storage Environment for Supplies Follow these guidelines when storing ribbon, film, or laminate rolls: Store supplies in their original packaging until you are ready to use them.
Printer Specifications B-4 Recording method Dye sublimation retransfer Feed format Automatic feed Recording density 300 dpi Reproduction gradations 256 levels each yellow (Y), magenta (M), & cyan (C); two for black (K) Printing time 29 seconds (single‐sided, excluding data transfer time) Interface Power supply 100–120VAC or 220–240VAC (±10%) Current dissipation 3.5A for 100V system and 1.6A for 200V system Weight SR200: 29.1 lbs (13.2 kg) SR300: 29.8 lbs (13.
Operating Environment Conditions Temperature: 59°–86°F (15°–30°C) Humidity 35%–70% (without condensation) Storage Environment Conditions Temperature 5°–131°F (‐15°–55°C) Humidity 20%–80% (without condensation) Laminator Specifications Transfer method Halogen lamp, built‐in heat roller method Transfer time About 20 seconds, depending on settings used Power supply: 100–120VAC or 220–240VAC (±10%) Power consumption Approximately 190W Weight LM200: 17.6 lbs (8 kg) LM300: 19.
Operating Environment Conditions Temperature 59°–86°F (15°–30°C) Storage Environment Conditions B-6 Temperature 5°–131°F (‐15°–55°C) Humidity 30%–80% (without condensation) Site Requirements and Specifications
