User`s guide
Table Of Contents
- Title page
- Contents
- Chapter 1: Overview
- Chapter 2: Getting started
- General requirements
- Selecting the site
- Electrical requirements
- Physical requirements
- Environmental requirements
- Unpacking the printer
- Who to call for assistance
- Connecting the printer
- Loading cards
- Loading the print ribbon
- Powering on the system
- Installing the printer driver
- Setup tips
- Making and evaluating test cards
- Printer test card
- Chapter 3: Using the printer
- Chapter 4: Maintaining the printer
- Chapter 5: Advanced Information
- Chapter 6: Troubleshooting
- App. A: Safety and compliance
- App. B: Supplies and cards
- App. C: PC settings
- App. D: Magnetic stripe encoding
- Index
6-8
Troubleshooting
#
Obtain guidance from service before performing this task.
User’s Guide for Express™ and Select™ Class Printers
The topcoat shows bands
across the width of the
card.
The printhead intensity is
too low.
The printhead is not
aligned correctly.
Increase the printhead
intensity setting for
topcoat. See Chapter 5.
#
Contact your service
representative.
The topcoat shows lines
along the length of the
card.
The printhead intensity is
too high.
The printhead is not
aligned correctly.
Lower the printhead
intensity setting for
topcoat. See Chapter 5.
#
Contact your service
representative.
A short edge of the
topcoat does not stick to
the card.
The printhead intensity is
too low.
The printhead is not
aligned correctly.
Increase the printhead
intensity setting for
topcoat. See Chapter 5.
#
Contact your service
representative.
The card shows irregular
lighter or darker spots.
The topcoat panel of print
ribbon is wrinkling
because the intensity
setting is too high.
The printhead is not
aligned correctly
Lower the printhead
intensity setting for
topcoat. See Chapter 5.
#
Contact your service
representative.
Table 6-2: Topcoat quality problems—print ribbon
What you see Possible causes Solutions