User`s guide

Troubleshooting 8-23
User’s Guide for the ImageCard® IV Printer
Obtaining service
For repair assistance, contact your service provider. Place the service call from a
telephone close to the printer so that you can access the printer and the PC running
the driver while talking to the service provider.
Before you call for service, make sure you have the information recorded during
troubleshooting, as described on page 8-2. Also, make sure you have the serial
number of the printer.
When to obtain service
Perform the steps at the beginning of this chapter before obtaining service. Call for
service if:
• A troubleshooting process instructs you to call service
• A troubleshooting process does not produce the expected result
• You experience a problem repeatedly
The surface of the card or
laminate appears uneven.
The temperature setting is
too high.
The heated roller is
damaged.
The card stock is not
compatible with the
laminate material.
Change the temperature
setting. See the
e-Guide.
#
Turn off the power to the
printer. Contact your service
representative.
Obtain and use cards that
meet specifications or stop
using laminate.
The surface of the card
has ridges, and the
laminate is missing. The
printer makes a sound
when the card is
processed.
The supply was missing a
laminate patch.
Remake the card. If the
problem occurs frequently,
contact your representative
for supplies.
Table 8-4: Overlay quality problems
What you see Possible causes Solutions