User`s guide

Troubleshooting 8-17
#
Obtain guidance from service before performing this task.
User’s Guide for the ImageCard® IV Printer
The topcoat shows bands
across the width of the card.
The printhead intensity is
too low.
The printhead is not aligned
correctly.
Increase the printhead
intensity setting for topcoat.
See the
e-Guide.
#
Contact your service
representative.
The topcoat shows lines
along the length of the card.
The printhead intensity is
too high.
The printhead is not aligned
correctly.
Lower the printhead
intensity setting for topcoat.
See the
e-Guide.
#
Contact your service
representative.
A short edge of the topcoat
does not stick to the card.
The printhead intensity is
too low.
The printhead is not aligned
correctly.
Increase the printhead
intensity setting for topcoat.
See the
e-Guide.
#
Contact your service
representative.
The card shows irregular
lighter or darker spots.
The topcoat panel of print
ribbon is wrinkling because
the intensity setting is too
high.
The printhead is not aligned
correctly.
Lower the printhead
intensity setting for topcoat.
See the
e-Guide.
#
Contact your service
representative.
Table 8-2: Topcoat (T panel) quality problems—print ribbon
What you see Possible causes Solutions