User`s guide

Troubleshooting 8-15
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Obtain guidance from service before performing this task.
User’s Guide for the ImageCard® IV Printer
The card shows irregular
lighter or darker spots.
The print ribbon is
wrinkling because the
intensity setting is too
high.
The printhead is not
aligned correctly.
Lower the printhead
intensity setting. See the
e-Guide.
Contact your service
representative.
The card shows wrinkles
in dark areas of printing.
The printhead intensity is
too high.
The printhead is not
aligned correctly.
Decrease the printhead
intensity setting. See the
e-Guide.
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Contact your service
representative.
Part or all of the printed
image is expanded.
The printhead is not
installed properly.
Remove and reinstall the
printhead cartridge. See
Chapter 4.
If the problem persists,
contact your service
representative.
Part or all of the printed
image is compressed.
The card path may be
obstructed.
The rollers might be dirty.
The cards might not meet
specifications.
Check the card transport
track for jams. Clear any
card jams.
Run a printer cleaning
cycle, then clean the
rollers. See Chapter 4.
Obtain and use a different
supply of cards. See
Appendix B.
If the problem persists,
contact your service
representative.
Table 8-1: Print quality problems
What you see Possible causes Solutions