User`s guide

8-14 Troubleshooting
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Obtain guidance from service before performing this task.
User’s Guide for the ImageCard® IV Printer
The printed card shows
small unprinted spots.
The card is scratched, the
card surface is uneven, or
the card edge has burrs.
The printer rollers might
be dirty.
The printer might need
cleaning.
The cleaning mechanism
might not be operating
often enough.
If the problem occurs
frequently, obtain and use
a different supply of cards.
See Appendix A.
Run a cleaning card. See
Chapter 7.
Clean the inside of the
printer. See Chapter 7.
Increase the frequency of
cleaning. See Chapter 6.
The printed card shows
wavy lines along the
length of the card
(woodgrain).
The printhead intensity
setting is too high.
The print ribbon is not
loaded correctly.
The printhead is not
aligned correctly.
Lower the printhead
intensity. See the e-
Guide.
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Load the print ribbon
again. Make sure the
cartridge is firmly seated.
See Chapter 4.
Contact your service
representative.
The printed card shows
lighter or darker bands
across the width.
The printhead intensity
setting is too low.
Increase the printhead
intensity setting. See the
e-Guide.
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Table 8-1: Print quality problems
What you see Possible causes Solutions