User`s guide

8-10 Troubleshooting
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Obtain guidance from service before performing this task.
User’s Guide for the ImageCard® IV Printer
Print station
Table 8-1 describes problems that can originate in the print station.
Table 8-1: Print quality problems
What you see Possible causes Solutions
One or more unprinted
lines run the entire length
of the card.
The printhead might be
dirty or damaged.
Clean the printhead. See
Chapter 7.
Run a test card. See this
chapter.
If cleaning does not solve
the problem, replace the
printhead. See Chapter 7.
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Part of the printed card is
blank.
Cards might not meet
specifications.
Cards might be dirty.
The printhead cable might
not move freely, restricting
printhead alignment.
The printhead cartridge
might be misaligned.
Obtain and use a different
supply of cards. See
Appendix A.
Increase the frequency of
cleaning. See Chapter 6.
Run a cleaning cycle. See
Chapter 7.
Make sure the printhead
cable is not jammed. See
“Replacing the printhead
cartridge” in Chapter 7.
Set the position of printing.
See Chapter 6.
Text is not printed on the
card.
Text to print on the card
was formatted using a
non-TrueType font.
Format text to print using
only TrueType fonts.