User`s guide

XPS Card Printer Driver Guide 73
The USB cable is
connected before the
Card Printer Driver is
installed.
The first printer installed on a PC using a USB
connection must be installed from the driver CD or
downloaded Card Printer Driver.
Connect the USB cable to the printer when
prompted; do not connect it before starting the
installation.
The Print Sample Card
button is inactive.
The Print Sample Card button in Printer Properties is
enabled when the printer and Card Printer Driver
communicate normally. If Print Sample Card is
inactive (gray), make sure that the U
SER button on
the printer front panel is steady green and that
Ready
displays on the LCD panel.
The Print Sample Card button is not available when
printer pooling is enabled.
The PC USB port does
not communicate with
the printer USB port.
Power management on the PC has shut down USB
communication.
Open the Device Manager and the list of USB
devices. Disable shutdown for each hub in the list.
You might need to restart the PC for the changes to
take effect.
Hibernation on a laptop PC requires several moments
to enable USB communication. Unplug the USB
printer port and then connect it again.
Replace the PC port or the PC. Contact your PC or
port vendor if you need assistance.
The printer does not
install or print on the PC
when the PC is
connected to a
remote network using
VPN Client software.
VPN Client software can prevent the installation and
use of other devices. Choose one of the following
solutions:
• Configure your VPN software to allow local
network connections.
• Disconnect the VPN Client software from the
network, and then install the USB printer and
Card Printer Driver, or resume printing.
Problem Solution