User`s guide

72 Installation Troubleshooting
USB Installation Troubleshooting
Problem Solution
The cable is loose. Reconnect the USB cable to the ports on the PC and
the printer. Power the printer OFF, and then back ON.
If the PC and printer still do not communicate, restart
the PC.
The data cable is
damaged or frayed.
Power off the printer. Replace the cable if you have
a spare. Contact your service provider to order a
new data cable.
The system has a
temporary
communication
problem.
Check the following:
• USB extension cables can cause
communication problems. The recommended
USB cable is 6-ft. (2 meters) long. Make sure that
the cable is rated for USB 2.0 data transmission.
• If you are using a USB hub, a self-powered hub
is recommended.
The card printer does
not install when the USB
cable is connected.
If the printer is not recognized by the PC, or if a
previous printer installation was interrupted, Device
Manager might still show an entry for the printer.
Remove the printer entry from Device Manager
before re-installing the printer.
1. Disconnect the printer from the PC.
2. If the printer was previously installed, make sure
that it is deleted.
3. Open the Windows Device Manager.
4. Locate the device to delete. The device might
be called “Unknown device” or it might be
located under the Printers or Network Adapters
folder. The device might be marked with a
yellow question mark or exclamation point.
5. Select a device name, and right-click to display
a pop-up menu.
6. Select Remove from the pop-up menu.
7. Click Yes or OK to confirm removal of the
device.
8. Close the Device Manager. Close any other
windows.
9. Re-install the printer.
Error message states
the USB not detected.
The USB installer timed out before a printer was
detected.
Remove the Card Printer Driver from the Device
Manager before re-installing the printer.