User guide

Chapter 9: How Do I . . .

Solutions to Common Print Production Issues

WebAdmin and WebService access levels can use the following troubleshooting

section to solve common print production issues.

Fixing Ribbon Break Errors

There are several reasons that could cause the print ribbon to break including

changing the card stock or supplier of cards and registration settings that are too

close or too far from the leading or trailing edge of the card.

Using a Different Card Stock

If you recently started using a new brand or supplier of blank card stock, compare

them to the previous brand by performing a visual check of the cards. Verify that

the cards are the same physical size. If the new cards are different than the

previous cards, settings can be adjusted to accommodate the new card.

Ribbon Break at Trailing Edge

If the ribbon break occurs at the trailing edge of the card:

1. Log into the Printer Manager at the WebAdmin access level.

2. Select Print from the Printer Setting menu.

3. Adjust the TrailTrim value in the Current Value column. Lower the value by

0.25 to decrease the length of printed area.

For example: if the default value of the TrailTrim is 1.25, change it to 1.00.

4. Print a test card using Monochrome and TestPattern5 to verify that the card

prints without a ribbon break error.

5. If the card prints successfully, log out of the Printer Manager and continue

printing cards. If the ribbon breaks again, repeat Steps 3 and 4 until the card

prints successfully.