User`s guide

42 Troubleshooting
• Ifthismessageoccursoften,askyoursystemadministratortosetthebutton
sensitivitytoalowervalue.
121: Print ribbon not identified
Theribbondataisdamaged.
1. Ifneeded,installasupportedribbon.
2. PresstheUSERbuttonontheprinterorclickRetryin
theMessagebox.
Whentheprinterrecognizesthatasupportedribbonisinstalled,allenhanced
productfeaturesareenabledandsuccessfulcardprintingcanbegin.
HINTS&TIPS
•
Askyourdealerorauthorizedresellerforareplacement.
• Useri bbondesignedforthisprinterbrandandmodel.
122: Magstripe format problem
Themagneticstripedatasentdoesnotmatchtheformat
setintheprinter.
Tosolvethemagneticstripeformatproblem:
1. PresstheUSERbuttonontheprinterorclickOK(or
Cancelthecard)intheMessageboxtocleartheerror.
2. Askthesystemadministratortoverifythatthecar d,thedata,andtheprinter
settingsarecompatible.Makesurethatalldataforthecardisavailable.
3. Sendthecardtoprintagain.
123: Insert new card side 1 up
Thecardrequiresyoutoinsertanewcard
intotheprinterwiththefrontofthecard
(side1)facingup.
Toinsertanewcardwithside1up:
1. Insertthecardwithside1upinthe
manualfeedslotoftheprinter.Make
suretousethecorrecttypeofnewcardforthisjob.Referto“CardHandling”
intheSD/CD™SeriesCardPrinterInstallationandAdministrator’sGuide.