User`s guide

32 Troubleshooting
Respond to Messages
Youcanrespondtoprintermessagesusingtheprinterfrontpanelbuttonsor,if
yoursystemusestheXPSCardPrinterDriver,byselectingbuttonsintheMessage
boxdisplayedinWi ndows.
NamesofMessageboxbuttonsonthePCarewordedslightlydifferentlydepending
ontheinstalledoperatingsystem.
100: Request not supported
Theprintrequestorotheractionfailed.
Toprintthecard:
1. Changethedatatomatchthesystem’ sfeaturesandsettings.
2. PresstheUserbuttonontheprint erorclickOK(orCancel
thecard)intheMessageboxtocleartheerror.
3. Sendthenewcardtoprintagain,makingsurethatyouchoosethecorrect
printerinthecardproductionapplication.Askyoursystemadministratorfor
assistance,ifneeded.
4. Discardanyincompletecards.
101: Job could not complete
Thecardtooktoomuchtime.
Toprintthecardagain:
1. Mak esurethatdata,suchasaphoto,isonthePCbefore
printing.Ifyouareconnectedtoadatabase,verifythe
connection.
2. PresstheUserbuttonontheprint erorclickOKintheMessageboxtoclear
theerror.
3. Sendthecardtoprintagain.
4. Discardanyincompletecards.