User`s guide

SD/CD Series Card Printers User’s Guide 27
The printing is too light
Problem Probable Cause Solution
Photos look faded. The image capture
system need
s
adjustment.
Color settings might not be optimal. For
more information on adjusting the color
settings, refer to the XPS Card Printer
Driver Guide.
The printing is very light. The ribbon is loaded
incor
rectly.
Load the print ribbon correctly. Refer to
“Loading the Print Ribbon” on page 17.
The card was
pre
viously printed and
has topcoat on it.
Print only new cards. Refer to “Cards” in
the SD/CD™ Series Card Printer
Installation and Administrator’s Guide.
The printhead is not
installed cor
rectly.
Contact your service provider for
instructions on installing the printhead
correctly.
The printed card has
small
unprinted areas.
Unprinted cards have
scratches.
Handle cards carefully. Refer to “Card
Quality Guidelines” in the SD/CD™ Series
Card Printer Installation and
Administrator’s Guide.
The printed card has
small
unprinted areas.
Cards have
embedded particles,
an uneven surface, or
the card edge has
burrs.
Use cards that meet the requirements for
th
e printer. Refer to “Cards” in the SD/
CD™ Series Card Printer Installation and
Administrator’s Guide.
The rollers are dirty or
t
he card packaging
contains debris.
Run a cleaning card. Refer to “Run a
Cleaning Card” on
page 22.
Part of the printed
image is
discolored.
Cards might have
fingerprints or other dirt
on them.
Handle cards carefully. Refer to “Card
Quality Guidelines” in the SD/CD™ Series
Card Printer Installation and
Administrator’s Guide.
The rollers are dirty or
t
he card packaging
contains
contamination.
Run a cleaning card. Refer to “Run a
Cleaning Card” on
page 22. Use cards
that meet the requirements for the printer.
Refe
r to “Cards” in the SD/CD™ Series
Card Printer Installation and
Administrator’s Guide.
Problem Probable Cause Solution