User`s guide

26 Troubleshooting
Printing includes unexpected data
Problem Probable Cause Solution
Text intended for the
m
agnetic stripe printed
on the card.
The text to encode was
longer than one line.
Reduce the font size to keep all text on
one line. For more information, refer to the
SD/CD™ Series Card Printer Installation
and Administrator’s Guide.
Several blank cards are
e
jected before the full
card prints.
The application can
use the page size in
effect when a
document is created,
and you set the page
size after creating the
document and before
printing.
For more information on using the page
se
tup feature to set the page size before
creating the document, refer to the SD/
CD™ Series Card Printer Installation and
Administrator’s Guide. Consider using a
template for cards that opens at the
correct page size.
The color printing has flaws
Problem Probable Cause Solution
One or more unprinted
li
nes appear on the
card.
The printhead is dirty or
damaged.
Clean the printhead. Refer to “Clean the
Printhead” on page 20.
One color panel is not
aligned correc
tly with
other color panels.
The cards are slipping
in the track.
Run a cleaning card. Refer to “Run a
Cleaning Card” on
page 22.
The cards are not the
cor
rect size for the
printer.
Use cards that meet the size requirement
for the printer. If you must use the cards
you have, ask your system administrator
for help. Refer to “Cards” in the SD/CD™
Series Card Printer Installation and
Administrator’s Guide.
Printing is blurred. The cards have a
matte, not glossy, finish.
Use cards that meet the requirements for
th
e printer. Refer to “Cards” in the SD/
CD™ Series Card Printer Installation and
Administrator’s Guide for specifications.
The rollers are dirty. Run a cleaning card. Refer to “Run a
Cleaning Card” on
page 22.
The printhead is dirty. Clean the printhead. Refer to “Clean the
Printhead” on page 20.