User Manual

TROUBLESHOOTING
PatientNet Operator’s Manual, v1.04, 10001001-00X, Draft 229
All information contained herein is subject to the rights and restrictions on the title page.
Page Queue Full There are too many paging
requests currently pending.
This condition should resolve
itself in a few minutes as the pages
are sent. If this situation continues,
then contact your technical sup-
port representative.
A Pager number must be
entered prior to
admitting a patient
This is a configurable setting. When enabled behind the pass-
code screens, this feature forces
the operator to enter a pager num-
ber. This feature can be enabled or
disabled.
Invalid Passcode.
Please Try Again.
A passcode was entered that is not
in the authorized passcode list.
Enter a correct passcode.
No room for new alarm-
ing patient
This is displayed on Remote
Viewing Stations (RVS) when
every channel on the RVS is
alarming and a “new” channel is
trying to be displayed because it
was assigned to the network.
Do not allow every channel on a
RVS to alarm at the same time.
Respond to, and clear off, some
alarms to make new for new
alarming patients.
Invalid format in
eng_lang.txt file
A system text file has been modi-
fied or damaged.
Re-load the PatientNet Central
Station software on the Central
Station.
Missing data in
eng_lang.txt file
A system text file has been modi-
fied or damaged.
Re-load the PatientNet Central
Station software on the Central
Station.
Duplicate Channel
Numbers
More than once Central Station on
the same network has the same
base channel numbers.
Check the base channel numbers
on each Central Station to locate
the duplicate. Enter your passcode
to change the base channel to the
appropriate number.
No Network Traffic No packets have been received on
the PatientNet Real-Time Network
for 121 seconds.
Verify station network connectiv-
ity and verify that there is a Time
Master present on the network.
LAN Protocol Mismatch One or more Central Station(s) is
running with different software
versions and/or options.
Update mismatched Central Sta-
tions to the same software version
and/or options.
Error Message Cause Corrective Action