User`s manual

DATA CONNECT ENTERPRISE
30 User’s Manual - DSP19.2 Fast Poll Modem
Appendix D
RMA Procedure
Before returning any DCE product, an RMA number must be obtained. Before asking for an RMA
number, ascertain that the product was purchased from DCE. If you bought the product from a
Distributor or Systems Integrator, the product should be returned to that vendor.
The most convenient method to obtain an RMA authorization for a product purchased from DCE
is to submit a request by fill in the form from www.data-connect/returns.htm
. Information
required must include
y Company name
y Address (including any Mail Stop or specific delivery information)
y Name, contact information, and e-mail address for the technical contact(s) at your
company
If the above information is on your letterhead, that format is acceptable.
For each item you wish to return, please include:
y The product model number (usually found on the serial number tag)
y The serial number for each item you wish to return
y A description of the problem you are encountering
y The cause of the problem (if known)
A product support specialist may call to verify that the product is properly installed or may ask
you to perform tests to insure that the product has actually failed. After reviewing the problem,
DCE will assign an RMA number and you will be notified by email or FAX.
The product must be properly packed and returned to:
Data Connect Enterprise.
3405 Olandwood Court,
Olney, MD 20832
Attn: RMA Technical Support
The RMA number must be legibly displayed on the shipping carton. No RMAs will be issued
without a product review. DCE will not be responsible for any product returned without an RMA
number.
If you believe the product may be out of warranty, include a method of payment for repairs (either
a Purchase Order number or credit card number), card holder name, date of expiration on the
RMA request. Repairs currently require 5 working days and are returned UPS second day air.
Contact us by e-mail [e-mail]
or call: [phone] x 25 if you should
have any questions.