User Guide User Manual

Troubleshooting User guide
124
Received data which has not yet
been printed is overwritten with
new data.
` If an optional serial interface is
installed: Check that the correct
busy protocol (e.g. XON XOFF)
is set in the menu Serial inter-
face, protocol, see Protocol
(Protocol), (page 71).
` Check the interface cable, see
section Connecting the printer
,
(page 9) and Interfaces
,
(page 167).
A print job exceeds the paper
width with the automatic paper
width detection active.
` Cancel the print job or load suit-
able paper, see also Automatic
paper width detection (APW),
(page 110).
` Try shifting the paper slightly to
the right.
` Try shifting the paper slightly to
the left.
` Check if the setted paper width
in your driver and application.
If this message appears although
the loaded paper is wide enough,
please contact your technical ser-
vice.
The printer prints at lower speed. ` No action required.
When this message comes up
even in a “cold” printer, please
contact your technical service.
Only if an automatic cutting device
is installed.
No standard paper, transport
holes are not like standard.
Paper moved too far to the right.
Paper width sensor defect.
` Remove all paper from the
printer, align paper correctly on
the left side.
` Use different paper.
` Disable the AED sensor, see
Automatic detection of the top
paper margin (AED),
(page 111).
If you cannot remove the error,
please contact your technical ser-
vice.
Message Possible cause Corrective action
Overrun Error
Paperwidth Error
Press Online
Head Hot