User Guide User Manual

User guide Troubleshooting
121
Problems with the print quality
Problem Corrective action
Print is too pale 1 The ribbon is used up or the ribbon cassette is not correctly fit-
ted. Refer to the section Changing the ribbon cassette
,
(page 17).
2 The printhead to platen gap is not correctly set, refer to the sec-
tion Setting the print head gap
, (page 45).
3 For printers with the AGA = ON: Enter a correction value <0.
See the section Setting the print head gap
, (page 45).
Smudged print 1 The ribbon is damaged (e.g. frayed). Change the ribbon as de-
scribed in the section Changing the ribbon cassette
, (page 17)
2 The printhead gap is too small, increase the gap. See the sec-
tion Setting the print head gap
, (page 45).
3 For printers with the AGA = ON: Enter a correction value >0
(correction value 0 to +10). See the section Setting the print
head gap, (page 45).
Prints undefined characters 1 Check that the interface plug is correctly connected to the com-
puter and to the printer.
2 Check that the proper emulation and the correct character set
(country, CG table or character set) is selected in the Setup
menu.
3 Check the length of the interface cable, see section Interface
specifications, (page 135).
4Set CX-bid in the advanced menu to Off, see section
Bidirectional parallel interface (CX-bid)
, (page 107).
5 Check that the printer is properly adapted to the computer (con-
figured). Refer to section The control panel
, (page 31). Check
the parameter set in the Setup menu under Settings for inter-
faces (I/O), (page 67)and if necessary correct it.
The first line is not completely
printed out at the top
Check the function FormAdj. Refer to the section First printing
position (FormAdj), (page 83).
Dots within characters are
missing
1 Check whether the ribbon is damaged, if necessary replace it;
see the section Changing the ribbon cassette
, (page 17).
2 Set the correct printhead gap.
3 Check whether the platen is damaged.
4 Check whether the printhead is damaged.
Only use genuine ribbon cassettes. In case of points 3
or 4, please contact your dealer.
STOP