User Guide 1500 Matrix Printer
TRADEMARK ACKNOWLEDGEMENTS “IBM” is a trademark of International Business Machines Corporation. “EPSON” is a trademark of Epson America Incorporated. “DEC” is a trademark of Digital Equipment Corporation. “Centronics” is a trademark of Centronics Data Computer Corporation. “DOS” is a trademark of Microsoft Corporation. “Windows”, “Windows 95”, “Windows 98“, “Windows NT”, “Windows 2000”, “Windows 2003 Server”, “Windows XP” and “Windows Vista” are trademarks of Microsoft Corporation.
Table of contents Chapter 1 Introduction 1-1 Features 1-2 Options 1-2 Symbols used 1-3 Important safety instructions 1-4 Safety Precautions 1-4 Chapter 2 Operating the printer 2-1 Overview 2-1 Setting up your printer 2-2 Unpacking the printer 2-2 Placing the printer 2-3 Installation procedure 2-4 Installing the ribbon cassette 2-5 Connecting the printer Checking the printer voltage Connecting the mains power Connecting the interface cable Switching on the printer 2-7 2-7 2-7 2-8 2
Table of contents Paper handling 2-17 Paper types 2-17 Paper Specifications Paper Size Paper Thickness and Number of Copies 2-17 2-17 2-17 Loading paper Overview of Paper Operations Paper select lever Print Gap Lever 2-18 2-18 2-18 2-19 Fanfold paper Unloading Continuous Forms 2-20 2-21 Single sheets Ejecting Single Sheets 2-22 2-23 Paper Parking Function Switching from fanfold paper to single sheets Switching from single sheets to fanfold paper 2-24 2-24 2-24 Feeding and Positioning Paper Pr
Table of contents Overview of the Set-Up Mode Options with Pre-determined Values Options with Undetermined Values 4-4 4-6 4-7 Points to Remember 4-7 Functions, parameters and values PRINTER CONTROL menu FONT menu SYMBOL SETS menu SET-UP menu INTERFACE menu NETWORK menu COMMON (PUSH TRAC) menu FRICTION menu Recalling Factory Settings (RCALL-FACT) Saving and Exiting 4-8 4-8 4-9 4-10 4-11 4-12 4-13 4-14 4-16 4-18 4-18 Using the Diagnostic Functions 4-19 Print Configuration Function 4-19 Printing Tes
Table of contents Chapter 6 Troubleshooting 6-1 Solving problems 6-1 Print Quality Problems and Solutions 6-2 Paper Handling Problems and Solutions 6-4 Operating Problems and Solutions LED states in error conditions 6-5 6-6 Printer Failures 6-7 Diagnostic Functions 6-8 Chapter A Specifications A-1 Printer specifications A-1 Paper specifications A-4 Print Area Continuous forms Single sheets A-5 A-5 A-6 Paper Thickness A-7 Chapter B Interfaces B-1 Parallel interface B-1 Parallel I
Table of contents Serial interface (option) B-9 Serial attachment characteristics Signal Description for RS232C Serial Interface Timings Serial Interface Error Handling Data rates B-9 B-9 B-10 B-12 B-13 Configuring the serial interface of the PC B-15 Auto Select Interface B-16 Chapter C Command Sets C-1 9 wire printer C-2 Printer basic functions C-2 Emulation Command list Printer unique commands C-3 C-3 C-9 24 wire printer C-10 Printer basic functions C-10 Emulation Command list Printer
Table of contents 24 wire printer Non scalable fonts Scalable Fonts and Code Pages Chapter E Supplies and Options VI D-7 D-7 D-9 E-1 Supplies E-1 Options E-1 Interface Modules E-2
1 Introduction Congratulations on purchasing the Matrix Printer Tally Dascom 1500. The printer is equipped with a small printhead, which allows printing in draft mode and letter quality. The printer lends itself to a wide range of applications, accepting a variety of data from host computers. It caters to word processing functions with the high print quality and image processing with its ability to print bit image graphics.
Introduction Features Features Key printer features and options are listed in the next two sections. • Software compatibility. The printer operates with EPSON ESC/P2, IBM Proprinter X(L)24e emulations. For both emulations are OKI superset commands available. • Various character sets. For IBM Mode: IBM Set 1 and Set 2. For EPSON Mode: 15 National Character Sets. • Multiple fonts.
Introduction Symbols used Important information is highlighted in this manual by three symbols. NOTE: A note is a tip or extra information that may be helpful in installing or using the printer. CAUTION: A caution message provides information that may help you avoid equipment damage, process failure, or inconvenience. Read all caution messages carefully. STOP WARNING: A warning message indicates the possibility of personal injury if a specific procedure is not performed exactly as described in the guide.
Introduction Important safety instructions Important safety instructions Read the following instructions thoroughly before starting up your printer in order to prevent injuries and avoid damage to the device. • Place the printer on a solid and even base so that it cannot fall down to the ground. • Do not expose the printer to high temperatures or direct sunlight. • Keep all liquids away from the printer. • Protect the printer from shock, impact and vibration.
2 Operating the printer Overview This chapter explains how to operate the printer.
Setting up your printer Operating the printer Setting up your printer Unpacking the printer Place your packaged printer on a solid base. Make sure that the “Up” symbols point in the correct direction. Open the packaging, lift the printer out of the cardboard box and remove the remaining packaging material. Check the printer for any visible transport damage and missing items.
Operating the printer Setting up your printer Placing the printer Place the printer on a solid, flat, surface, ensuring that the printer is positioned in such a way that it can not topple, and that there is easy access to the control panel and paper input devices. Also ensure that there is enough space for sufficient ventilation and for the printed output.
Setting up your printer Operating the printer Installation procedure Tape When the printer is first taken out of the packaging box, the cover of the printer is taped as shown in the diagram. Remove the tape. Open the cover of the printer and remove the shipping locks. Keep the packaging for future transportation.
Operating the printer Setting up your printer Installing the ribbon cassette Proceed as follows to install the ribbon cassette. Only use ribbon cassettes from the manufacturer as products from other manufacturers may damage the printhead or the ribbon drive. Remove the ribbon cassette from its packaging. Open the printer cover. Adjust the printhead to the center of the print roller. Turn the tension knob A in the direction of the arrow in order to take up slack of the ribbon.
Setting up your printer Operating the printer Insert the recess B on the bottom of the ribbon cassette into the holding pin C of the mounting. B C Push the cassette into its mounting until it clicks into position. Close the cover of the printer.
Operating the printer Setting up your printer Connecting the printer Checking the printer voltage Make sure that the device has been set to the correct voltage (e.g. 120 V in the USA, 230 V in Europe). To do this, check the type plate at the back of the printer. Contact your dealer if the setting is incorrect. Never switch on the printer if the voltage setting is incorrect, since this may result in severe damage.
Setting up your printer Operating the printer Connecting the interface cable The printer by default is provided with a parallel Centronics interface and an USB interface. For further information about the interfaces, refer to Appendix B, “Interfaces” on page B-1. Make sure that the printer and the computer are switched off. Connect the data cable between the printer and the computer, in this example a 36-pin centronics parallel cable. Switching on the printer Press the power switch A of the printer.
Operating the printer Printer components Printer components This section describes the major parts and controls of the printer and operations of the control panel. Take a moment to become familiar with the printer. Front view 2 1 3 4 6 5 1 Cover 2 Single sheet feeder: to load single sheets. 3 Platen knob: to transport paper if the printer is powered off. 4 Power switch: Switches the power of the printer on and off.
Printer components Operating the printer Rear view 1 2 5 3 4 2-10 1 Paper select lever: to select the paper path 2 USB interface: connect the USB cable here 3 Parallel interface: connect the parallel cable here 4 Tractor: to hold and feed continuous forms 5 Power inlet: Connect the power cord here 6 Space for optional interface 6
Operating the printer Printer components Internal view 1 2 3 1 Printhead 2 Paper thickness lever: to adjust the print gap for different paper thicknesses.
Operations of the Control Panel Operating the printer Operations of the Control Panel This section summarizes status indications and operations of the control panel in Normal mode. For details on Set-Up mode, see Chapter 4, “Special mode” on page 4-1.
Operating the printer Operations of the Control Panel Control panel keys The control panel keys are used for controlling the printer operation. Key functions depend on printer status. 1 2 3 4 LF/FF Load/Eject Online Micro Down Micro Up Tear Off Draft Draft Condensed Tear Off Roman Sans Serif Prestige Font Courier Script Others No. Key Power / Paper Out Online 3 sec Function 1 TEAR OFF/FONT When online, this key will move any loaded continuous paper to the tear-off position.
Operations of the Control Panel Operating the printer Font selection The printer can print with different fonts. The actual selected font type is displayed by its respective LED light. If you want to change the font setting, press the TEAR OFF / Font key repeatedly until the desired font type is set.
Operating the printer Paper handling Paper handling Paper types The printer can handle either single sheets or continuous forms. Single sheets, also called cut sheets, include envelopes and non-continuous, multipart forms. Continuous forms include labels and multipart forms fed into the printer using the forms tractors. For best results, use paper that meets the specifications listed in the following table. (See Appendix A, “Paper specifications” on page A-4 for detailed specifications.
Paper handling Operating the printer Loading paper Your printer can process both fanfold paper and single sheets. For information on the supported paper sizes, please refer to the section “Paper types” on page 2-15 and to Appendix A, “Paper specifications” on page A-4. Overview of Paper Operations The following levers are used in paper handling. • Print Gap lever A on the right side under the cover. • Paper Select lever B on the right side of the cover.
Operating the printer Paper handling Print Gap Lever The printer can handle paper with different thicknesses, including multipart forms with up to five parts (original plus four copies). For details on paper thickness specifications, please refer to the section “Paper Specifications” on page 2-15 and to Appendix A, “Paper specifications” on page A-4. The print gap lever, located on the right under the cover, allows you to adjust for different paper thicknesses.
Paper handling Operating the printer Fanfold paper Move the paper select lever forward to continuous paper position. If necessary, readjust the Print Gap lever for continuous forms (see section “Print Gap Lever” on page 2-17). Slightly press the single sheet feeder to the right or to the left, until the holding pin comes free from its recess. Remove the feeder. Release the tractor locking levers A by pulling them up. Once the right forms tractor is positioned, lock it by pulling up its locking lever.
Operating the printer Paper handling Repeat the procedure for the left tractor and adjust the left forms tractor to accommodate the width of the form. Move the left tractor to make the paper flat. Do not stretch the paper too taut. Push the left locking lever down to secure the tractor in place. Reinstall the manual paper feeder. Press the LOAD/EJECT key to advance the paper to the top-of-form position from which printing can start. The printer is automatically placed in the Online State.
Paper handling Operating the printer Single sheets Move the paper select lever backward to Single Sheet position. If necessary, readjust the Print Gap lever for continuous forms (see section “Print Gap Lever” on page 2-17). Make sure that the printer is turned on. Raise the single sheet feeder until it locks into its mounting. Align the left paper guide with the mark on the left of the single sheet feeder. Adjust the right paper guide to the width of the paper used. Insert a sheet of paper.
Operating the printer Paper handling Ejecting Single Sheets If you print using software which inserts a form feed at the end of each page, each sheet is ejected automatically upon the completion of the page printing. To manually eject sheets of paper: Press the LOAD/EJECT key to execute a forward form feed.
Paper handling Operating the printer Paper Parking Function Switching from fanfold paper to single sheets When using fanfold paper (push tractor), single sheets can be inserted without removing paper from the tractor feeder. The fanfold paper can be moved to the parking position by the switches on the operation panel. Switching to friction feed after doing this allows printing on single sheets with the fanfold paper in the tractor feeder left as it is.
Operating the printer Paper handling Feeding and Positioning Paper Print Area Definition • Top-of-Form: This value defines the distance between the edge of the paper and the place where you allow the printing to begin (position of line number 1). You can adjust this distance according to the condition of your paper (for example, pre-printed forms). When you load the paper, the printer feeds the paper to this position, waiting for printing commands.
Paper handling Operating the printer Continuous forms (When printed with the top of the dot head) 6.35 E D B Print Area 12.7 ± 0.1 C F 6.35 6.35 6.35 ± 0.3 A 2-24 Symbol Dimensions Remark A 76.2 ~ 254 Paper width B ~ 355.6 (Perforation) 150 ~ 355.6 (Fold) Paper length C 6.35 (min) D 6.35 (min) The recommended distance is to be 12mm Or more in actual operation to avoid Print blurs and stains affected by The sprocket hole or the vertical perforation. E 6.
Operating the printer Paper handling Single sheets D Paper Feed Direction E C Print Area E B A Symbol Dimensions Remark A 76.2 ~ 297.2 Paper width B 9.6 (min) The distance from the rear end to the printable area C 76.2 ~ 558.8 Paper length D 6.35 (min) The distance from the front end to the printable area E 6.
Paper handling Operating the printer Setting the first printing line (TOF) You can use the TOF function for setting the vertical position of the first printing line. A The mark A on the transparent paper protective cover of the printhead can be helpful if you want to adjust the first printing line. To adjust the first printing line vertically, proceed as follows: Either transport fanfold paper to the next top of form position or feed an inserted single sheet by pressing the LOAD/EJECT key.
Operating the printer Paper handling Selecting Tear-off mode By default the “Tear” parameter of the printer is set to “Manual”. If you want to transport the paper to tear-off position, you must press the TEAR OFF key. The “Tear” parameter can be set to automatic mode. In this case the paper is transported after a certain duration of time (1, 2, 3, 4 or 5 seconds) automatically to the tear-off position if the printer does not receive data.
Paper handling Operating the printer Press the FF/LOAD/Micro Feed Up/u key to select the parameter group. Press the PARK/PRINT/q six times. } You have now reached the TEAR parameter. PRINTER CONTROL FONT SYMBOL SETS SET UP INTERFACE COMMON (PUSHTRAC)
Operating the printer Paper handling Using the tractor as pull tractor By default the tractor of your printer is mounted at the rear and works as push tractor. You can use the tractor as pull tractor also. Because the paperway is more straight in pull mode this may be useful if you want to print critical paper types. This section describes how to remove the push tractor and install it as pull tractor. Open the printer cover.
Paper handling Operating the printer Insert the two holding pins D of the tractor into the recesses of the mountings. D Press the two levers C into your direction, move the tractor backward until the two pins E engage into the recesses of the tractor and release the levers. C E Close the cover of the printer. If you switch the printer on again, it autmatically detects that the pull tractor is installed. You can now feed continous paper from the slot in the bottom of the printer.
3 Printing This chapter describes the following typical printing operations: • Starting, stopping, or resuming printing and viewing last printed lines. • Removing printed pages. The PARK/PRINT, FF/LOAD and the SEL/MENU keys are used for these operations, which are described in this section. For a summary of the operation of these keys, see the section “Operations of the Control Panel” on page 2-12 in Chapter 2, “Operating the printer” on page 2-1.
Starting or Stopping Printing Printing Starting or Stopping Printing Starting Printing Before you start to print, make sure that paper is loaded. Also, verify that the paper select lever and the print gap lever are set to the appropriate position. To start printing, make sure that the Ready indicator is lit (the printer is ready). If not so, press the SEL/MENU key to place the printer in the Ready state. Start your print job.
4 Special mode Your Printer has two operation modes: • The Normal mode is used for daily operations like paper handling and printing as explained in Chapter 2, “Operating the printer” and Chapter 3, “Printing”. • The Special mode is used to change the printer settings and to test the printer functions. The following table summarizes the purpose of each function. Special Mode Functions Function Purpose Set-Up Mode Change the Printer settings. Print Configuration Print the Printer Configuration.
Set-Up mode Special mode Set-Up mode The Set-Up mode allows you: • To define a printer operating environment for your application software. The printer operating environment includes the emulation, font, symbol sets, horizontal and vertical pitches, page length and margins, line mode, and printing direction. It also includes emulation dependent options like the character set. • To define general installation parameters related to the integration in your environment (e.g.
Special mode Set-Up mode Entering the Set-Up Mode Proceed as follows to enter the Set-Up mode: Make sure that continous paper is loaded and the printer is in offline mode. Press the SEL/MENU key if necessary. Hold the SHIFT key depressed and press the MENU key. After releasing the keys, the MENU indicator lights up, indicating that the printer has entered the Set-Up mode.
Set-Up mode Special mode Overview of the Set-Up Mode Your Printer has eleven function menus in Set-Up mode. When you press the PARK/PRINT/q key or the TEAR/p key, the following next or previous menu is printed. } PRINTER CONTROL } FONT } SYMBOL SETS } SET-UP } INTERFACE } NETWORK } COMMON (PUSH TRAC) } PULL TRACTOR } FRICTION } RCALL-FACT } SAVE&EXIT The following table summarizes the purpose of each function.
Special mode Set-Up mode To select a function from the menu: Repeatedly press the PARK/PRINT/q key or the TEAR/p key to position the function you require. Press the FF/LOAD/Micro Feed Up/u key to select the function. The printer prints the first parameter. Repeatedly press the PARK/PRINT/q key or the TEAR/p key to position the option you require. The first five PRINTER CONTROL parameters are shown below.
Set-Up mode Special mode Options with Pre-determined Values For some options, you can choose among a limited set of pre-determined values. To select such a value: Repeatedly press the PARK/PRINT/q key or the TEAR/p key to position the value you require. Press the FF/LOAD/Micro Feed Up/u key to select the function. The printer prints the first parameter. Press the SEL/MENU key to select the desired value and to activate the SAVE&EXIT position.
Special mode Set-Up mode Options with Undetermined Values For top and bottom margin parameters, you can choose among a continuous range of values. Example: Changing the Top Margin of the Single Sheet Feeder This example shows how to change the top margin of the single sheet feeder from 0/ 72 inch to 3/72 inch. Enter the Set-Up mode: Turn the printer off and back on while pressing the SEL/ MENU key.
Set-Up mode Special mode Functions, parameters and values The following section introduces and explains all the possible menu settings. Please note that some settings are overridden by commands from the computer. Values in bold are the factory settings. PRINTER CONTROL menu 4-8 Parameter Value Description EMULATION EPSON-EP2 IBM XL24E PORT DEPEND Selects the same emulation as that selected by your software.
Special mode Set-Up mode FONT menu Parameter Value Description FONT DRAFT, ROMAN, SANS SERIF, COURIER, OCR-B, OCR-A, PRESTIGE, SCRIPT, ORATOR, GOTHIC, SOUVENIR Selects a font to be active when the power is turned on. For fixed-spaced fonts, be sure to change the horizontal pitch as well. Draft font: lower resolution than letter quality, 3 times the speed of the other fonts which are printed in letter quality DRAFT FONT NORMAL DRAFT Selects if the Draft font is printed as Normal Draft.
Set-Up mode Special mode SYMBOL SETS menu Parameter Value Description IBM SET 1/2 IBM SET1 IBM SET2 CRO-ASCII, Arabic Farsi, Arabic Urdo, Greek DEC, Greek ELOT 928, CP 437, CP 737, CP 850, CP 851, CP 852, CP 857, CP 858, CP 860, CP 861, CP 863, CP 864, CP 864 Extended, CP 865, CP 866 Cyrillic, CP 866 Bulgaria, CP 1250, CP 1251, CP 1252, CP 1253, CP 1254, 8859-1, 8859-1(SAP), 8859-2, 8859-5, 8859-7, 8859-9, 885915, BRASCII, Abicomp, Roman8, Coax/Twinax, New-437, New-DIG 850, Old-Code 860, Flarro 863, T
Special mode Set-Up mode SET-UP menu Parameter Value Description PRINT DIR UNIDIR/UNIDIR(G)/ BIDIR/SOFT CONTROL Unidirectional printing is used for printing that needs precise vertical alignment. Unidirectional printing is slower than bidirectional printing. Bi-directional printing: The printer prints in either direction while seeking the next print direction for a shorter print time. The unidirectional command is ignored. SOFT CONTROL: The print direction follows a command from the computer.
Set-Up mode Special mode INTERFACE menu 4-12 Parameter Value Description BUFFER 2KBYTE/16KBYTE/ 64KBYTE/128KBYTE/ 256KBYTE Selects the size of the interface buffer. I/F TYPE PARALLEL/USB/ SERIAL/ETHERNET/ AUTO Selects the type of interface to the computer. AUTO: All interfaces are ready for communication. The printer communicates with the interface from which it first receives data. The interface is active until the input buffer becomes empty.
Special mode Set-Up mode Parameter Value Description BUSY LINE DTR/RTS/SSD+/SSD- Selects the signal indicating that the serial interface is in busy state (buffer is full, printer is out of paper or an error is detected). Valid only if the READY/ BUSY protocol has been selected. DSR SIGNAL VALID/INVALID Sets the signal DSR (Data Set Ready) valid or invalid. DTR SIGNAL POWER UP/READY ON DTR is either set constantly to on (power up) or is used for handshaking (ready on).
Set-Up mode Special mode COMMON (PUSH TRAC) menu 4-14 Parameter Value Description PAPER SET COMMON FEED DEPEND Apply paper properties to all paperways or feed dependend. LPI 1LPI/2LPI/3LPI/4LPI/5LPI Sets the line density in lines per /6LPI/8LPI/12LPI inch. 6LPI = 6 lines per inch. TOP MARGIN 0/60INCH/1/60INCH /…../119/60INCH/ 120/60INCH Specifies the position of the top line in n/60 inch. See “Print Area Definition” on page 2-25. BOTTOM MARGIN 0/60INCH/1/60INCH /…..
Special mode Set-Up mode Parameter Value Description TEAR AUTO 1 SEC/AUTO 2 SEC/ Specifies the (auto) start time of AUTO 3 SEC/AUTO 4 SEC/ tear-off feeding. If e.g. AUTO 3 AUTO 5 SEC/MANUAL SEC is selected, auto tear-off feeding is executed 3 seconds after data transmission from the computer has ended. If MANUAL is selected, you have to feed the paper in the tear-off position manually.
Set-Up mode Special mode FRICTION menu 4-16 Parameter Value Description LPI 1LPI/2LPI/3LPI/4LPI/5LPI Sets the line density in lines per /6LPI/8LPI/12LPI inch. 6LPI = 6 lines per inch. TOP MARGIN 0/60INCH/1/60INCH /…../119/60INCH/ 120/60INCH Specifies the position of the top line in n/60 inch. See “Print Area Definition” on page 2-25. BOTTOM MARGIN 0/60INCH/1/60INCH /…../29/60INCH/30/ 60INCH Specifies the position of the bottom line in n/60 inch. See “Print Area Definition” on page 2-25.
Special mode Set-Up mode Parameter Value Description S-SHEET LD AUTO 1 SEC/AUTO 2 SEC/AUTO 3 SEC/AUTO 4 SEC/AUTO 5 SEC/ MANUAL Specifies the (auto) start time of paper loading. If e.g. AUTO 3 SEC is selected, auto paper loading is executed 3 seconds after inserting the paper. If MANUAL is selected, you have to load the paper manually.
Set-Up mode Special mode Recalling Factory Settings (RCALL-FACT) Factory settings are those settings pre-selected at the factory. To recall (reset) the factory settings, select the RCALL-FACT function and press the FF/LOAD/Micro Feed Up/ u key. After that select the SAVE&EXIT function and press the SEL/MENU/EXIT key. Options under the Set-Up and Adjustment functions are all initialized to the factory settings.
Special mode Using the Diagnostic Functions Using the Diagnostic Functions Print Configuration Function This function prints a list of all the printer’s currently selected values. This function is useful for checking the printer settings when you first enter the Set-Up mode or just before you exit. To enter the Printer Configuration mode: a) Make sure that the tractors are loaded with continuous feed paper and that the paper select lever is set forward. b) Turn the printer off.
Using the Diagnostic Functions 4-20 Special mode
Special mode Using the Diagnostic Functions Printing Test Function The printing test function prints test pages independently of your computer to check printing operations and quality. It does not check the interface between the computer and the printer. The printing test prints all of the characters available in the ASCII character set. To enter the Printing Test mode: a) Make sure that the tractors are loaded with continuous feed paper and that the paper select lever is set forward.
Using the Diagnostic Functions Special mode Hex Dump Mode The Hex Dump mode prints data and commands in hexadecimal characters and abbreviated control codes. The ASCII characters are used for printing. No characters are printed for hexadecimal codes 80 to FF. The Hex Dump mode is useful for checking whether your computer is sending the correct commands to the printer and whether the printer is executing the commands correctly. It is also useful for debugging software programs.
Special mode Using the Diagnostic Functions Printing Alignment Adjustment This function adjusts the alignment of bi-directional printing. In bi-directional printing, characters that are printed from left to right tend to misalign with characters printed from right to left as shown below: The vertical alignment function corrects the vertical character displacement that sometimes occurs with bi-directional printing and results in a poor appearance, especially in printing tables.
Using the Diagnostic Functions Special mode Adjust the vertical print alignment at Low Speed: Adjustment of Bi-directional Alignment for Low Speed is performed immediately, after the adjustment value for High Speed is saved. After Paper is loaded, the format of adjustment for Bi-directional Alignment of Low Speed is printed and the paper will au-tomatically advance for viewing after the printing is complete. The message of ”BiDir Align Adjust 2 = xx” is printed.
Special mode Using the Diagnostic Functions Top of Form Adjustment Function Print positions often change gradually when you use the printer over long periods of time. The ADJUST function allows you to adjust these positions by fine-tuning the Top of Form origin. To enter Top Adjustment Function: a) Make sure that the tractors are loaded with continuous feed paper and that the paper select lever is set forward. b) Turn the printer off. c) Turn the printer back on while pressing the FF/LOAD key.
Using the Diagnostic Functions Special mode Setting of The First Dot Position on the Left Side Print positions often change gradually when you use the printer over long periods of time. This adjust function allows you to adjust these positions by fine-tuning the Left Margin origin. To enter Adjustment Function: a) Make sure that the tractors are loaded with continuous feed paper and that the paper select lever is set forward. b) Turn the printer off.
Special mode Using the Diagnostic Functions ”xx” is new adjustment value. Exit the setting of the first dot position on the left side mode: Turn the printer off to exit this mode.
Using the Diagnostic Functions Special mode Menu access You can restrict the access to the Set-Up functions to avoid accidentally changing the SetUp options. To enter Menu Access Function: a) Make sure that the tractors are loaded with continuous feed paper and that the paper select lever is set forward. b) Turn the printer off. c) Turn the printer back on while pressing the SEL/MENU/EXIT and SHIFT keys.
Special mode Using the Diagnostic Functions Setting Setup Mode to Default Value (Standard) This function can initialize the printer to Standard default. To enter setting setup mode to default value (standard): a) Turn the printer off. b) Turn the printer back on while simultaneously pressing the TEAR, PARK and QUIET keys.
5 Maintenance Your printer requires very little care. Occasional cleaning and replacement of the ribbon cartridge are all that is required (approximately every 6 months or 300 hours of operation, whichever is sooner). Lubrication of the printer is not usually necessary. If the printhead carriage does not move smoothly back and forth, clean the printer in the manner described in this chapter. If the problem continues, contact your dealer to determine whether lubrication may be necessary.
Cleaning Maintenance Open the cover of the printer and the protective cover of the platen and remove the ribbon cartridge. Using a soft vacuum brush, gently vacuum the platen, the printhead carriage and shaft, and surrounding areas. You can easily slide the printhead to the left or right when the power is off. Be careful not to press too hard on the flat ribbon cable that extends from the printhead carriage.
Maintenance Cleaning Cleaning the Paper Rollers Clean the platen and paper bail rollers occasionally or when stains or smudges appear on the paper. Use a mild detergent as appropriate. Do not use alcohol to clean the platen or the rollers. Alcohol may cause the rubber to harden. To clean the the rollers and the platen: Apply a small amount of water to a soft cloth. Avoid spilling liquid inside the printer. Place the cloth against the platen and manually rotate the platen knob.
Replacing the Ribbon Cartridge Maintenance Replacing the Ribbon Cartridge If printing is too light because of ribbon wear, replace the ribbon cartridge. Appendix E, “Supplies and Options” lists the order number for the ribbon cartridge. The replacement is almost the same as the installation except that it involves removing the old ribbon cartridge and removing the new ribbon cartridge from the carton. Removing the Ribbon Cartridge To remove the ribbon cartridge: Turn off the printer.
Maintenance Replacing the Ribbon Cartridge Installing the Ribbon Cartridge Proceed as follows to install the ribbon cassette. Only use ribbon cassettes from the manufacturer as products from other manufacturers may damage the printhead or the ribbon drive. Remove the ribbon cassette from its packaging. Open the printer cover. Adjust the printhead to the center of the print roller. Turn the tension knob A in the direction of the arrow in order to take up slack of the ribbon.
Replacing the Ribbon Cartridge Maintenance Insert the recess B on the bottom of the ribbon cassette into the holding pin C of the mounting. B C Push the cassette into its mounting until it clicks into position. When placing the new ribbon cartridge on the carriage, make sure that the thin ribbon does not become bunched or folded at the printhead. Readjust the print gap to achieve good print quality. Close the cover of the printer. Use the printing test function to check printing.
Maintenance Replacing the Print Head Replacing the Print Head If a specific dot is not printed for all characters, replace the printhead. STOP The printhead may be hot if you have been printing recently. To remove the printhead: Turn off the printer. Open the cover and and the protective cover of the platen and remove the ribbon cartridge (see section “Removing the Ribbon Cartridge” on page 5-4). Remove the two screws A from the printhead. Lift the printhead and disconnect the flexible cable B.
6 Troubleshooting Your printer is extremely reliable, but occasional problems may occur. You can solve many of these problems yourself, using this chapter. If you encounter problems that you cannot resolve, contact your dealer or service partner for assistance. This chapter is organized as follows: • Solving problems • Diagnostic functions Solving problems The tables in this section describe common printer problems and their solutions.
Solving problems Troubleshooting Print Quality Problems and Solutions Poor print quality or other printing problems are often caused by incorrect printer set-up or incorrect software settings. A gradual decrease in print quality usually indicates a worn ribbon. The following table identifies common print quality problems and suggests solutions. 6-2 Problem Solution Printing is too light or too dark. Make sure that the ribbon cartridge is properly installed and that the ribbon feeds smoothly.
Troubleshooting Solving problems Problem Solution The top margin is wrong. The top margin is the sum of the printer’s top-ofform setting, the software-specified top margin, and the printer’s TOP-MARGIN setting. Proceed as follows: • Make sure that the top-of-form setting is correct. The factory default is 0 mm (0 inch). • Check the software-specified top margin. Refer to your software documentation. • Check the printer’s TOP-MARGIN setting.
Solving problems Troubleshooting Paper Handling Problems and Solutions The following table describes common paper handling problems and suggests solutions. See the section “Paper handling” in Chapter 2, “Operating the printer” for detailed procedures on loading and using paper. 6-4 Problem Solution Paper cannot be loaded or fed. Make sure that the Print Gap select lever located on the top right of the printer is set correctly.
Troubleshooting Solving problems Operating Problems and Solutions The following table identifies common operating problems and suggests solutions. If you cannot resolve a problem, contact your dealer. Problem Solution The power does not turn on. } Make sure that the power cord is securely con- nected to both the printer and the battery. Make sure that the power outlet is functional. If not so, use other outlet. } Turn the power off. Wait a minute and then turn the printer on again.
Solving problems Troubleshooting LED states in error conditions LEDs light up depending on the following error types. 6-6 LEDs Status Description Recovery ALARM Other LEDs on Normal status No paper loaded. Load paper. ALARM Other LEDs on Normal status Paper near end. Make sure that enough paper is loaded. ALARM PRINT QUALITY CHARACTER PITCH 10 12 15 17 20 Prop on all off off off blinking off off off A paper jam has occured. Remove the jammed paper.
Troubleshooting Solving problems Printer Failures A user cannot generally resolve a problem involving defective printer hardware. On detecting a fatal error, the printer will: • Stop printing • Turn the Ready (SEL/MENU) indicator off • Blink the ALARM indicator Power off and on again the printer, to recover a fatal error. If you cannot resolve the problem, contact your dealer or service partner.
Diagnostic Functions Troubleshooting Diagnostic Functions The printer diagnostic functions are printing test, hex-dump mode and printing alignment adjustment. • PRINTING TEST tells you whether the printer hardware is functioning correctly. If the printer hardware is functional, any problems you are having are probably caused by incorrect printer settings, incorrect software settings, the interface, or the computer.
A Specifications This appendix provides the physical, functional, and performance specifications for your printer. It also contains detailed paper specifications. Printer specifications Item Printing method 24-wire dot matrix impact printer Character pitch 10, 12, 15, 16.6, 17, 20 characters/inch and proportional type (emulation-dependent) Print width 80 characters/line at 10 cpi 96 characters/line at 12 cpi 137 characters/line at 17 cpi Print speed Carriage Speed Draft LQ 39.9 / 13.3 ips 39.
Printer specifications Specifications Item Narrow model Wide model Character sets ISO USA, ISO UK, ISO France, ISO Germany, ISO Italy, ISO Sweden, ISO Norway, ISO Spain, ISO Portugal, Epson USA , Epson France, Epson Germany, Epson UK, Epson Denmark, Epson Sweden, Epson Italy, Epson Spain, Epson Japan, Epson Norway, Epson Denmark II, Epson Spain II, Epson Latin America, Epson Korea, Epson Legal, CRO-ASCII, Arabic Farsi, Arabic Urdo, Greek DEC, Greek ELOT 928, CP437 Latin US, CP737Greek, CP850 Latin1, C
Specifications Printer specifications Paper specifications Only use paper that corresponds to the paper specifications and test new sorts of paper before use. Paper type Continuous Forms Width Length No. of copies Form thickness (max.) 102–267 mm (4–10.5 in) 102 mm (4 in) up to 559 mm (22 in) 1 to 5 0.35 mm (0.014 in) Single Sheets Width Length Thickness 102–267 mm (4–10.5 in) 76–364 mm (3–14.3 in) 0.35 mm (0.
Paper specifications Specifications Print Area This section illustrates the recommended print area for single sheets and continuous forms. Continuous forms Narrow model: Wc 102 to 267 mm (4 to 10.5 in) Lc 5.08 to 25.4 mm (0.
Specifications Paper specifications Single sheets Narrow model: Ws 102 to 267 mm (4 to 10.5 in) Hs 76 to 364 mm (3 to 14.3 in) Ls 5.08 to 32 mm (0.2 to 1.
Paper specifications A-6 Specifications
Specifications Paper specifications Paper Thickness Paper thickness is given by the weight of the paper in either grams per square meter (g/m2) or in pounds per bond (lbs/bond). The following table shows the allowable paper thickness for one-part paper or for each sheet of multipart paper. The total thickness must not exceed 0.35 mm (0.014 inch). The weight of carbonless or carbon-backed paper may vary, depending on the paper manufacturer.
Paper specifications Five-Part Carbon-Backed Two-Part Carbon-Interleaved Three-Part Carbon-Backed Specifications Top 40–64 g/m2 (11–17 lbs/bond) Middle 40–64 g/m2 (11–17 lbs/bond) Middle 40–64 g/m2 (11–17 lbs/bond) Middle 40–64 g/m2 (11–17 lbs/bond) Bottom 40–81 g/m2 (11–22 lbs/bond) Top 40–64 g/m2 (11–17 lbs/bond) Carbon Counted as one sheet Bottom 40–81 g/m2 (11–22 lbs/bond) Top 40–64 g/m2 (11–17 lbs/bond) Carbon Counted as one sheet Middle 40–64 g/m2 (11–17 lbs/bond) Carbon Co
B Interfaces Your printer offers by default the possibility of operating either via a parallel interface or an USB interface. In addition, a serial interface (RS232C) or an Ethernet interface are available as options. Interfaces may vary from unit to unit depending on which configuration is purchased. This appendix provides information you may need for wiring your own interface cables or for programming computer-to-printer communications. Most users do not need the information in this appendix.
Parallel interface Interfaces Parallel Interface Pin Assignment B-2 Pin No. Signal In/Out Pin No.
Interfaces Parallel interface Compatible mode Pin No. Signal name Direction Description 1 nSTROBE Input This signal is a strobe pulse for reading data (Data 0 to 7). The printer reads data when this signal is low. The pulse width must be 1 µs or more at the receiving terminal. 2–9 Data 0 to 7 Input Data 8 (pin 9) is the most significant bit; however, this pin is not used in 7-bit ASCII communications.
Parallel interface Interfaces Nibble mode Pin No. B-4 Signal name Direction Description 10 PtrClk (nACK) Output Reverse data transfer phase: This signal goes high when data being sent to the host is established. Reverse idle phase: This signal is set low then goes high to interrupt the host, indicating that data is available. 11 PtrBusy (BUSY) Output Reverse data transfer phase: Data bit 3, data bit 7, then forward path (host to printer) busy status.
Interfaces Parallel interface Data Transmission Timing In unidirectional mode (conventional Centronics interface), this printer guarantees the received data when the Data and Data Strobe signals from the computer have the following timing with respect to the Busy and Acknowledge signals from the printer. DATA 0.5 min. 0.5 min. nSTB 0.5 min. 0 min. approx. 5 nACK 0 min. 0.5 max. BUSY T2 1 max. T1 nINIT 50 min. Notes: 1) All timing are in microseconds.
USB interface Interfaces USB interface The USB (Universal Serial Bus) interface has the following features: • Full compliance with the Universal Serial Bus Specification Revision 2.0 for Full Speed Mode. • USB Function Controller with two FIFO-based Endpoints: – One bidirectional Control Endpoint 0 (8 bytes) – One receive Endpoint 1 (1*64 bytes) • The signaling bit rate is 12 MB/s (Full speed).
Interfaces USB interface Configuration Descriptor Offset Field Size Value Description 0 bLength Byte 0x09 Size of this descriptor in bytes. 1 bDescriptorType Byte 0x02 Configuration descriptor type. 2 wTotalLength Word 0x0019 No. of bytes in this configuration. This includes the configuration descriptor plus all of interface and endpoint descriptors. 4 bNumInterfaces Byte 0x01 Project SDM500 has 1 interface.
USB interface Interfaces Offset Field Size Value Description 6 bInterfaceSubClass Byte 0x01 Subclass code (Printer subclass). 7 bInterfacePotocol Byte 0x01 Receive. 8 iInterface Byte 0x00 Index of string descriptor describing this interface. Field Size Value Description 0 bLength Byte 0x07 Size of this descriptor in bytes. 1 bDescriptorType Byte 0x05 Interface descriptor type. 2 bEndPointAddress Byte 0x01 This is an Out endpoint, Endpoint 1.
Interfaces Serial interface (option) Serial interface (option) Your printer’s optional serial interface supports the RS232C specification. The signals are received and transmitted by a 25 pin female connector. Use a serial interface cable that meets the requirements of your host PC. Serial attachment characteristics Signal Description for RS232C Pin No. Signal Name Description 2 TXD (Transmit Data) This line is for transmission of data from Printer to PC.
Serial interface (option) 20 Interfaces DTR (Data Terminal Ready) If user selects RTS as Busy line, this line will be set high and will remain high after the serial interface finishes its Reset. If user selects DTR as Busy line, this line will be set high after the serial interface finishes its Reset sequence. However if Ready/busy handshake protocol is selected, this line is used to indicate to PC whether or not Printer is ready to receive any more data.
Interfaces Serial interface (option) XON/XOFF: INIT RTS DSR 1 Receive Data Valid CTS 2 XON XOFF XON XMT Data 3 4 Receive Data Data received when DSR is low is considered invalid and will be discarded. CTS is required in order for the XON/XOFF protocol to work, because CTS is required in order for data transmission to occur. After Reset, when CTS is detected, an XON will be sent. However, PC is not required to detect this initial XON before transmitting data to Printer.
Serial interface (option) Interfaces Serial Interface Error Handling The serial interface recognizes the following errors: • Parity Error • Framing Error • Buffer Overrun Parity Errors: When a parity error is detected, printer will indicate warning status on the lights Printer continues to receive data. Framing Errors: When a framing error is detected, printer will indicate warning status on the lights. Printer continues to receive data.
Interfaces Serial interface (option) Data rates The interface supports the following data rates. • 4800 bps • 9600 bps • 19200 bps • 38400 bps Supported protocols This interface will also support the following: • 7 or 8 Data Bits • Even, Odd, None Parity • 1 or 2 Stop Bit(s) • Ready/Busy or XON/XOFF handshaking Data Transfer A data frame consists of a start bit, seven or eight data bits, 0 or 1 parity bit(s) and 1 or 2 stop bit(s).
Serial interface (option) Interfaces Handshake Handshaking in the serial environment is most commonly handled by software and/or hardware. The manipulation of the hardware handshaking is handled by the following 4 lines: } RTS (Request to Send) } CTS (Clear to Send) } DSR (Data Set Ready) } DTR (Data Terminal Ready) Ready/Busy (Hardware Handshake) When Ready/Busy protocol is selected, DTR will be used to pace the data flow from PC.
Interfaces Serial interface (option) Configuring the serial interface of the PC DOS mode/Command line To use the serial interface of your PC, you must add the following mode commands to the AUTOEXEC.BAT file: mode com1:9600,n,8,1,p mode lpt1:= com1: With the first MODE command, you configure the serial interface Com1 of your PC to the printer’s factory defaults. The second MODE command redirects the parallel standard output port LPT1 of your PC to Com1.
Auto Select Interface Interfaces Auto Select Interface The printer can receive data transmitted either a parallel interface or a USB interface as standard. In addition, the printer can receive data transmitted either serial interface or Ethernet interface as option.
C Command Sets This appendix describes printer commands and their parameters. This printer has the following resident command sets (Emulations): } EPSON ESC/P2, IBM Proprinter X(L)24e Select the same Emulation on the printer and in your software.
24 wire printer Command Sets Printer basic functions General I/F USB 2.0 Full Speed IEEE1284 Nibble Mode Emulation IBM Pro printer XL24E EPSON ESC/P2 (T.B.
Command Sets 24 wire printer Emulation Command list IBM mode The printer supports the commands shown below.
24 wire printer Command Sets ESC O 1BH 4FH Cancel automatic perforation skip ESC [ \ 1BH 5BH 5CH Set vertical units ESC ] 1BH 5DH Reverse line feed Character attributes SO 0EH Double-wide printing by line SI 0FH Condensed printing DC2 12H Select 10 cpi DC4 14H Cancel double-wide printing by line ESC SO 1BH 0EH Double-wide printing by line ESC SI 1BH 0FH Condensed printing ESC DC2 1BH 12H Select 10 cpi ESC DC4 1BH 14H Cancel double-wide printing by line ESC - 1BH 2DH Cont
Command Sets 24 wire printer Command sequence Function Bitimage ESC K 1BH 4BH Normal density bit image graphics ESC L 1BH 4CH Dual density bit image graphics ESC Y 1BH 59H Dual density bit image graphics ESC Z 1BH 5AH High density bit image graphics ESC [ g 1BH 5BH 67H High resolution graphics ESC [ f 1BH 5BH 66H Setup barcode parameter ESC [ p 1BH 5BH 70H Set barcode data BEL 07H Beeper DC1 11H Select printer DC3 13H Deselect printer CAN 18H Cancel Data ESC BEL 1BH 07H
24 wire printer Command Sets EPSON mode The printer supports the commands shown below.
Command Sets 24 wire printer Command sequence Function Character attributes SO 0EH Double-Wide Printing 1 Line SI 0FH Select Condensed Mode DC2 12H Cancel Condensed Mode DC4 14H Cancel Double-Wide Printing 1 Line ESC SO 1BH 0EH Double-Wide Printing 1 Line ESC SI 1BH 0FH Select Condensed Mode ESC ! 1BH 21H Master Select ESC ( - 1BH 28H 2DH Select Score ESC - 1BH 2DH Auto Underscore ESC 4 1BH 34H Select Italic Mode ESC 5 1BH 35H Cancel Italic Mode ESC E 1BH 45H Select Em
Command sequence Function Download and character code setting ESC 7 1BH 37H Enable Upper Control Codes ESC : 1BH 3AH Copy ROM to RAM ESC R 1BH 52H Select an International Character Set ESC t 1BH 74H Select Character Table ESC ( t 1BH 28H 74H Assign Character Table ESC (G 1BH 28H 47H Select Graphics Mode ESC * 1BH 2AH Select Bit Image ESC .
Command Sets 24 wire printer Printer unique commands Epson emulation ESC DLE @ Pn A1 A2 P1 P2 P3 P4 27 16 64 Pn A1 A2 P1 P2 P3 P4 Set multiple print positions ESC DLE A m n1 ... n8 27 16 65 m n1 ...
24 wire printer Command Sets IBM emulation C-10 ESC DLE @ Pn A1 A2 P1 P2 P3 P4 27 16 64 Pn A1 A2 P1 P2 P3 P4 Set multiple print positions ESC DLE A m n1 ... n8 27 16 65 m n1 ...
Command Sets 24 wire printer ESC x 0 27 120 48 Select Utility print mode ESC x 1 27 120 49 Select LQ print mode ESC { n 27 123 n Change emulation ESC } NUL 27 125 0 Software I-Prime C-11
Barcodes Barcodes IBM mode Available barcode types } CODABAR (NW7) } EAN-13 } EAN-8 } CODE 39 } INDUSTRIAL 2 OF 5 } INTERLEAVED 2 OF 5 } UPC-A } UPC-E } POST-NET } CODE128 Epson mode Available barcode types } EAN-13 } EAN-8 } INDUSTRIAL 2 OF 5 } UPC-A } UPC-E } CODE 39 } CODE128 } POSTNET } CODABAR (NW7) } INTERLEAVED 2 OF 5 C-12 Command Sets
D Character Sets This appendix provides character sets available for this printer. Available character sets depend on the emulation selected. They are as follows: • IBM Proprinter X(L)24E emulation: Set 1 and set 2, codepages • Epson-ESC/P(2) emulation: National character sets These character sets include different characters and symbols that are in accordance with the intended languages or usages.
IBM Proprinter Emulation IBM Proprinter Emulation IBM Set 1 and 2 IBM Set 1 IBM Set 2 D-2 Character Sets
Character Sets Epson ESC Emulation Epson ESC Emulation National Character Sets The following fifteen character sets are available: USA, France, Germany, UK, Denmark 1, Sweden, Italy, Spain 1, Japan, Norway, Denmark 2, Spain 2, Latin America, Korea, and Legal. Common Characters The following table shows characters common to the fifteen “national” character sets. NR indicates characters that differ with languages.
Epson ESC Emulation Character Sets National Characters The following table shows “national” characters that differ with languages. Character codes correspond to NRs in the preceding table.
Character Sets Restriction of fonts Non scalable fonts D-5
Restriction of fonts D-6 Character Sets
Character Sets Restriction of fonts Scalable Fonts and Code Pages SIDM scalable font T.B.D The printer does not support all code pages in the all fonts. See the Code page table and notes. Note1) The Roman typeface is selected on these code pages. Note2) The OCR-A and OCR-B typeface are available on ASCII character set and a part of character of code page 437, 850, 860, 863, 865 and 858. OCR-A and OCR-B font are not able to be printed by Euro Symbol character.
Restriction of fonts D-8 Character Sets Script Note 1 Note 1 Note 1 Note 1 Note 1 Orator Note 1 Note 1 Note 1 Note 1 Note 1 Gothic Note 1 Note 1 Note 1 Note 1 Note 1 Souvenir Note 1 Note 1 Note 1 Note 1 Note 1
E Supplies and Options This appendix lists the accessories and options available for the printer. Contact your dealer for information on ordering any of these items. The installation of options allows you to expand the capabilities of your printer.
Interface Modules Supplies and Options Interface Modules Interface E-2 Order Number Serial interface module, RS-232C, Sub D 25 pin-f connector 043444 Ethernet interface module 10/100 Mb/s 043445
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