User Manual

64
You cannot pierce skin with lancet.
• The needle depth may be incorrect. Adjust the lancet depth lever to a
different depth. For more information, refer to Setting Lancet Depth
(Optional) on page 24.
• The lancet needle may be bent. Replace the lancet. For more
information, refer to Step One: Inserting a New Lancet into the Lancing
Device on page 45.
• The cartridge cover may be in the place of the lancing device cover.
Please be careful to return each cover to the correct end.
The lancet does not fit correctly into the lancing device.
The lancet may be faulty or you may be using a lancet that is not approved for
use with the Dario LC System. Replace the lancet with a different Dario Lancet.
If the problem persists, you may need to replace the Dario Housing. Contact
customer support toll-free in the U.S. at 1-800-895-5921, 9:00 AM-5:00 PM
EST Monday through Friday. Internationally visit www.mydario.com.
Cannot remove the used needle from the lancing device.
The lancet may be faulty or you may be using a lancet that is not approved for use
with the Dario LC System. Pull the needle carefully and straight out from lancet.
Replace the lancet with a different Dario Lancet. If the problem persists, you
may need to replace the Dario Housing. Contact customer support toll-free in
the U.S. at 1-800-895-5921, 9:00 AM-5:00 PM EST Monday through Friday.
Internationally visit www.mydario.com.
Lancing device does not operate correctly.
The lancing device spring or handle may be faulty. Ensure that you set the
lancing device for activation by sliding it with two fingers until it clicks. Then,
press the button to puncture your skin. For more information, refer to step 1
in Performing a Glucose Test on page 51).