User Manual

62
Message Content
Possible Cause / Recommended Action
Dario device failure (0x00).
If the problem occurs
again, please contact
Dario’s customer support.
Communication failure.
Try disconnecting and reconnecting the meter.
Clean the lightning connector with a dry cloth, If
problem recurs, contact customer support toll-
free in the U.S. at 1-800-895-5921, 9:00 AM-
5:00 PM EST Monday through Friday.
Internationally visit www.mydario.com.
Dario device failure (0x01).
If the problem occurs
again, please contact
Dario’s customer support.
Firmware software failure.
Try disconnecting and reconnecting the meter.
Clean the lightning connector with a dry cloth, If
problem recurs, contact customer support toll-
free in the U.S. at 1-800-895-5921, 9:00 AM-
5:00 PM EST Monday through Friday.
Internationally visit www.mydario.com.
Dario device failure (0x02).
If the problem occurs
again, please contact
Dario’s customer support.
Voltage failure.
Try disconnecting and reconnecting the meter.
Clean the lightning connector with a dry cloth, If
problem recurs, contact customer support toll-
free in the U.S. at 1-800-895-5921, 9:00 AM-PM
EST Monday through Friday. Internationally visit
www.mydario.com.
Unknown device, please
connect Dario.
Another device is connected to your smart
mobile device’s Lightning port.