User Manual

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CHAPTER 6
TROUBLESHOOTING
This chapter provides information about all the symbols and error messages
that may display in the Dario App. To ensure safe and accurate use of Dario,
pay attention to all symbols and messages that occur while using the system as
they provide you with important information.
If you still have questions after reading this chapter, call customer support toll-
free in the U.S. at 1-800-895-5921, 9:00 AM-5:00 PM EST Monday through
Friday. Internationally contact customer support through www.mydario.com.
Please contact your health care provider for questions outside of the customer
support hours.
An error message can appear in the Dario App as a message within the results
area, as shown in the images below.
Troubleshooting
The following table lists some typical conditions that may occur with the Dario
LC System.
Message Content
Possible Cause / Recommended Action
Insufficient blood detected,
try again with a new strip.
There is not enough blood on the test strip.
Repeat the measurement with a new test strip.