User Manual

65
Problem Solving
Test strip inserted but “Please insert a new strip” keeps appearing on the
screen.
The test strip was removed before the reading was completed or test strip or
meter is defective.
• Repeat the measurement using a new test strip.
• Check the meter with control solution, as described in Checking
Your Glucose Meter with Dario Control Solutions on page 33). If the
result is outside of the acceptable target values, contact customer
support toll-free in the U.S. at 1-800-895-5921, 9:00 AM-5:00 PM
EST Monday through Friday or visit www.mydario.com. If the
result is within the acceptable target values, test your glucose
again with a new test strip.
You cannot pierce skin with lancet.
• The needle depth may be incorrect. Adjust the lancet depth lever
to a different depth. For more information, refer to Setting Lancet
Depth (Optional) on page 24.
• The lancet needle may be bent. Replace the lancet. For more
information, refer to Step One: Inserting a New Lancet into the
Lancing Device on page 46.
• The cartridge cover may be in the place of the lancing device
cover. Please be careful to return each cover to the correct end.
The lancet does not fit correctly into the lancing device.
The lancet may be faulty or you may be using a lancet that is not approved for
use with the Dario System. Replace the lancet with a different Dario Lancet. If
the problem persists, you may need to replace the Dario Housing. Contact
customer support toll-free in the U.S. at 1-800-895-5921, 9:00 AM-5:00 PM
EST Monday through Friday or visit www.mydario.com.