User Manual

63
Message Content
Possible Cause / Recommended Action
If another device is connected to the Lightning
port, disconnect it and connect the Dario LC
Glucose Meter. You can still use the Dario App if
another device is connected.
If you received this message while the Dario LC
Glucose Meter is connected, disconnect and
reconnect the meter. If this message still
appears, contact customer support toll-free in
the U.S. at 1-800-895-5921, 9:00 AM-5:00 PM
EST Monday through Friday. Internationally visit
www.mydario.com.
Hypo warning
A hypoglycemia event occurred.
You received a measurement result lower than
defined in the hypo warning section under
Blood Glucose Thresholds. Contact your health
care provider immediately.
Problem Solving
Test strip inserted but “Please insert a new strip” keeps appearing on the
screen.
The test strip was removed before the reading was completed or test strip or
meter is defective.
• Repeat the measurement using a new test strip.
• Check the meter with control solution, as described in Checking Your
Glucose Meter with Dario Control Solutions on page 32). If the result is
outside of the acceptable target values, contact customer support toll-
free in the U.S. at 1-800-895-5921, 9:00 AM-5:00 PM EST Monday
through Friday. Internationally visit www.mydario.com. If the result is
within the acceptable target values, test your glucose again with a new
test strip.