User manual

Note:
Read the inverter event checklist in the TripleLynx CN User Manual before calling service. A
table describing the different events and the corresponding event texts which the inverter
can generate can also be found here.
6.7.4.
DW Upload
[0] [Plant]
For e-mail or sms notification of a data warehouse (FTP upload) failure, select 'Enable'. The no-
tification includes an event code.
For more information about event codes, refer to the Troubleshooting section of this manual.
Illustration 6.22: DW Upload
ID Description Remedy
GSM LAN
0
✓ ✓
No error.
17
✓ ✓
Uploaded file size check did not match.
Part of the file was probably lost.
The upload file was corrupted during upload. Up-
load file again.
18
✓
Modem did not connect to any GSM net-
work.
Check that there is GSM coverage and SIM card is
activated.
19
✓
SIM card did not respond to PIN query.
SIM card is missing or defect.
Replace SIM card.
26
✓
SIM card requests a code, not PIN code
(commonly PUK, because SIM is locked).
The SIM card is blocked. Find the PUK code, insert
the SIM into a mobile phone and unblock it.
30
✓
Failed to set PIN code. The PIN code is wrong. Find the correct PIN code
before resetting the inverter.
When the inverter is reset, it will set the same PIN
code again. After two resets the SIM will block be-
cause it received 3 attempts to set wrong PIN.
31
✓
Failed to set GPRS access point name
(APN). APN is not valid.
Use only alpha-numeric (a-z, A-Z, 0-9) and dot (.)
characters for the APN.
33
✓
Failed to set GPRS user name. User name
is not valid.
Avoid spaces in the GPRS user name.
34
✓
Failed to set GPRS password. Password is
not valid.
Avoid spaces in the GPRS password.
35
✓
Failed to open GPRS connection. The APN, user name or password might be wrong,
or GPRS is not enabled. Obtain the GPRS configura-
tion from the GSM provider.
36
✓ ✓
Failed to open FTP connection. Check that the Internet is connected. Check that
the FTP server address, user name and password
are correct.
39
✓ ✓
Failed to start file upload. Check that the server and Internet connections are
functioning correctly. Check that the firewall does
not block active mode FTP.
40
✓
Failed to read uploaded file back to verify. An attempt to obtain the file listing from the FTP
server failed.
Check that the server and Internet connections are
functioning correctly.
41
✓
There is no data log to upload. This is not an error. All logged data has been sent
and the inverter has not yet generated new data.
42
✓ ✓
The RTC of the master inverter is not set. Set the inverter time to enable upload.
43
✓ ✓
The serial number of the master inverter is
not valid.
Check the master inverter serial number.
44
✓
The SIM PIN code is not valid. A PIN code must be 4-8 characters long and consist
only of digits. No other characters are permitted.
Table 6.1: DW Upload Error Codes
6. Setup
L00410583-01_02 45
6