User`s guide

Troubleshooting guide

Zpen User’s Guide

Appendix B

Troubleshooting

guide

TYPE PROBLEM DESCRIPTION WORKAROUND

The PC does not recognize the receiver after

plugging it in

i) Change USB port and retry

ii) Restart the receiver by pressing the reset

button (back of the receiver) Getting

started

Receiver’s error LED (right most LED) is blinking

Recharge the receiver for the first time (about

6 hours)

Receiver’s error LED (right most LED) is blinking

i) Low battery – recharge the receiver

ii) The receiver’s memory is full

After plugging in the receiver to the computer,

the power LED is off (and not blinking, as it

should be)

Replace the USB port on your computer or try

to recharge it on a different computer

All lights are on and the receiver does not

respond

Restart the receiver by pressing the reset

button (back of the receiver)

Receiver turns off immediately after turning it on Charger the receiver for at least one hour and

try again; if the problem persists, press the

reset button (back of the receiver)

Receiver

Receiver does not turn on Charger the receiver for at least one hour and

try again; if the problem persists, press the

reset button (back of the receiver)

When writing, pen down LED (middle LED) does

not turn on

i) Clear line-of-sight between the pen and

receiver

ii) Do not block the crystal cone

iii) Replace pen batteries

Pen

Pen LED (middle one) starts blinking rapidly Pen batteries are running low