Setup Guide

Trouble Shooting
LED Lights Blinking
No Power
Unplug and then disconnect the power cord from the unit and bring indoors for 6 hours as there may
have been humidity affecting contacts at the plug or connector, then reconnect.
Poor Video Quality or Response Time
• Check the wireless signal strength
• Ensure that the internet upload speed available is >1Mbps
Lower door will not open when pressing unlock in the app
• If the temperature is very cold, the lock may have frozen
• The lock may need to be oiled
Lower door says open in the app when its is closed
• Ensure the lock on the lower door is fully engaged
• Unlock the door, open and close the door to ensure it is fully closed, then try to lock it again
Upper door will not open
Ensure the lower compartment is empty and that there are no packages blocking the closing mechanism
How do I factory reset?
To reset the unit press and hold the reset button, located inside the unit behind the lock, for 30 seconds
LED Lights
Device Mode
Steady Magenta
AP Mode
Green blink every 1 sec
Device is attempting to connect to a router
Magenta blink every 1 sec
Device connected to router but no internet connectivity
Blue blink every 1 sec
Device trying to register to cloud
Steady Blue
Device Registered on Cloud
Yellow blink every 1 sec
Barcode Scanning
White blink
Motion detection
Cyan blink every 1 sec
Firmware Upgrading
Red blink every 1 sec
Theft detection
Yellow LED Steady
Factory Reset/Board Powered up