Energy Guide
Troubleshooting
PROBLEM POSSIBLE CAUSE SOLUTION
Does not work • No power to unit
• Power cord is unplugged
• Wrong voltage is being used
• Check connection of power
cord to power source
• Plug in the unit
• Use proper voltage
Refrigerator runs continuously • Temperature setting is too
cold
• Door is not closed
• Hot food inserted
• Door opened too long or too
often
• Close proximity to heat
source or direct sunlight
• Set temperature to a warmer
setting
• Close door securely
• Be sure food is at room tem-
perature before inserting
• Minimize door openings/du-
ration
• Do not place unit close to
heat sources or direct sun-
light
Internal temperature not cold
enough
• No power to unit
• Power cord is unplugged
• Temperature control set too
high (too warm)
• Door is not closed
• Hot food inserted
• Door opened too long or too
often
• Air fl ow obstruction
• Wrong voltage is being used
• Close proximity to heat
source or direct sunlight
• Check connection of power
cord to power source
• Plug in unit
• Check setting and increase
(make cooler) as needed
• Close door securely
• Be sure that food is at room
temperature
• Minimize door openings/du-
ration
• Allow room for air to circulate
around the unit
• Use proper voltage
• Do not place unit close to
heat sources or direct sun-
light
Internal temperature too cold • Temperature control set too
cold
• Adjust settings as needed
Freezer not cold enough • Temperature control too warm
• Door not closed
• Hot food inserted
• Doors open too long/often
• Wrong voltage being used
• Adjust settings as needed
• Close door securely
• Cool food before inserting
• Minimize door openings/du-
ration
• Use proper voltage
Light will not work • No power to unit
• Power cord is unplugged
• Bulb is loose/needs replacing
• Door switch is stuck
• Check connection of power
cord to power source
• Plug in unit
• Tighten or replace bulb
• Check the switch for obstruc-
tions, clean if necessary
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Danby Consumer Care: 1-800-263-2629
Hours of operation:
Monday to Thursday 8:30 am - 6:00 pm Eastern Standard Time
Friday 8:30 am - 4:00 pm Eastern Standard Time