User`s manual

Genie HM Series-GigE Vision Camera Troubleshooting • 133
• There is no image but the frame rate is as expected.
See "
Camera is functional, frame rate is as expected, but image is black" on page 143.
There is a problem with the acquisition
• "Grab has Random Bad Data or Noise" on page 143.
Other problems
• Review "Ethernet Switch Issues" on page 145, which covers some complex issues and pause frame flow
control.
• "
Older Laptop Computer Networking Issues" on page 144.
• The 'Save User Configuration' function fails to save the current user settings. See warning concerning Flat
Field data in section "
Power-up Configuration (Saved User Settings)" on page 36 and "Minimum Sapera
Version Required" on page 146.
• Unexpected 'Trigger Events'. See "
Random Invalid Trigger Events" on page 146.
• The GigE Vision driver Auto-Discovery process does not generate Sapera all connect/disconnect events for
cameras on the subnet. With multiple cameras connected via an Ethernet switch to one NIC, the default
auto-discovery interval may need to be shortened. See "
Sapera Disconnect-Reconnect Events are Lost" on
page 146 for additional information.
Verifying Network Parameters
DALSA provides the Network Configuration tool to verify and configure network devices and the Genie network
parameters. See section "
Network Configuration Tool" on page 97 if there were any problems with the automatic
Genie software installation.
Before Contacting Technical Support
Carefully review the issues described in this Troubleshooting section. To aid DALSA personnel when support is
required, the following three status files should be generated and included with the request for support.
• The host computer network status file is generated by following the instructions "
Creating a Status Report" on
page 102.
• From the computer folder [installation drive]:\DALSA\Genie\bin there is a report.txt file automatically
generated on firmware updates.
• From the Start menu, go to Programs • Dalsa • Sapera LT • Tools and run the Log Viewer program. From its
File menu click on Save Messages to generate a log text file.