User`s manual

132 • Troubleshooting Genie HM Series-GigE Vision Camera
Device IP Error
The GigE server tray icon shows a warning with IP errors. Review the following topics on network IP problems to
identify and correct the condition.
Multiple Camera Issues
• When using multiple cameras with a computer with multiple NIC ports, confirm each Genie has been
assigned an IP address by checking the GigE server (see "
Sapera GigE Server Details" on page 103).
• LLA mode can only be used for one NIC port. For other NIC ports use a DHCP server or persistent IP. For
details see "
GigE Server Warning Example 1a: IP error with multiple NICs" on page 135 and "GigE Server
Warning Example 1b: IP error with multiple NICs" on page 136.
• To reduce network traffic in configured problem free systems, use the Network Configuration tool to
conflict and camera discovery broadcasts. See "
Network Card Information and Configuration" on page 100
and "
System Information, Configuration" on page 98.
• When using multiple cameras connected to an VLAN Ethernet switch, confirm that all cameras are on the
same subnet setup on that switch. See "
Using Genie with Ethernet Switches" on page 93.
• If a Genie camera installed with other GigE Vision cameras can not connect properly with the NIC or has
acquisition timeout errors, there may be a conflict with the third party camera's filter driver. In some cases
third party filter drivers modify the NIC properties such that the DALSA Sapera Network Imaging Driver
does not install. Verify such a case by uninstalling the third party driver and installing the Genie package
again.
Other IP Issues
• "GigE Server Warning Example 2: Subnet Mask or IP error" on page 137
• "
GigE Server Warning Example 3: Filter Driver Disabled" on page 137
• "
GigE Server Warning Example 4: Filter Driver Disabled in Windows XP 64" on page 138
Device Available but with Operational Issues
A properly installed Genie with no network issues may still not perform optimally. Operational issues concerning
cabling, Ethernet switches, multiple cameras, and camera exposure are discussed in the following sections:
Always Important
• Why should Genie firmware be updated? See "Firmware Updates" on page 139.
• "
Power Failure During a Firmware Update–Now What?" on page 140.
• "
Cabling and Communication Issues" on page 140.
• See "
Preventing Operational Faults due to ESD" on page 19 to avoid random packet loss, random camera
resets, and random loss of Ethernet connections.
Getting Timeout Messages
• See "Acquisition Error with a Timeout Message" on page 141.
• Or specifically "
Disabling Windows Firewall" on page 141.
No Timeout messages
• I can use CamExpert to grab (with no error message) but there is no image (display window stays black).
See "
Acquisition Error without Timeout Messages" on page 142.
• I can use CamExpert to grab (with no error message) but the frame rate is lower than expected. See
"
Camera acquisition is good but frame rate is lower than expected" on page 143.
• There is no image and the frame rate is lower than expected.
See "
Camera is functional but frame rate is lower than expected" on page 142.