User`s manual

132  Contact Information Genie HM-HC Series-GigE Vision Camera
Genie Technical Support
Any support question or request can be submitted via our web site:
Technical support form via our web page:
Support requests for imaging product installations,
Support requests for imaging applications
http://www.dalsa.com/mv/support
Product literature and driver updates
http://www.dalsa.com/mv/download
Before contacting Technical support, the following three status files should be generated and included with the
request for support.
 The host computer network status file (refer to the DALSA Network Imaging Package user's manual for
information on generating this file).
 From the computer folder [installation drive]:\DALSA\Genie\bin there is a report.txt file automatically
generated on firmware updates.
 From the Start menu, go to Programs • Dalsa • Sapera LT • Tools and run the Log Viewer program. From its
File menu click on Save Messages to generate a log text file.