User`s manual

126  Troubleshooting Genie HM-HC Series-GigE Vision Camera
Device IP Error
The GigE server tray icon shows a warning with IP errors. Review the following topics on network IP problems to
identify and correct the condition.
Please refer to the DALSA Network Imaging Package manual for information on the DALSA Network
Configuration tool and network optimization foe GigE Vision cameras and devices.
Multiple Camera Issues
 When using multiple cameras with a computer with multiple NIC ports, confirm each Genie has been
assigned an IP address by checking the GigE server.
 To reduce network traffic in configured problem free systems, use the Network Configuration tool to stop
camera discovery broadcasts. Refer to the DALSA Network Imaging manual.
 When using multiple cameras connected to an VLAN Ethernet switch, confirm that all cameras are on the
same subnet setup on that switch. See the DALSA Network Imaging package manual for more
information. .
 If a Genie camera installed with other GigE Vision cameras can not connect properly with the NIC or has
acquisition timeout errors, there may be a conflict with the third party camera's filter driver. In some cases
third party filter drivers modify the NIC properties such that the DALSA Sapera Network Imaging Driver
does not install. Verify such a case by uninstalling the third party driver and installing the Genie package
again.
Device Available but with Operational Issues
A properly installed Genie with no network issues may still not perform optimally. Operational issues concerning
cabling, Ethernet switches, multiple cameras, and camera exposure are discussed in the following sections:
Always Important
 Why should Genie firmware be updated? See "Firmware Updates" on page 128.
 "Power Failure During a Firmware Updat
e–Now What?" on page 128.
 "Cabling and Communication Issues" on page 128.
 See "Preventing Operational Faults due to ESD" on page 21 t
o avoid random packet loss, random camera
resets, and random loss of Ethernet connections.
No Timeout messages
 I can use CamExpert to grab (with no error message) but there is no image (display window stays black).
See "Acquisition Error without Timeout Messages" on page 129.
 I can use Cam
Expert to grab (with no error message) but the frame rate is lower than expected. See
"Camera acquisition is good but frame rate is lower than expected" on page 129.
 There is no im
age and the frame rate is lower than expected.
See "Camera is functional but frame rate is lower than expected" on page 129.
 There is no im
age but the frame rate is as expected.
See "Camera is functional, frame rate is as expected, but image is black" on page 130.
Other problems
 The 'Save User Configuration' function fails to save the current user settings. See warning concerning Flat
Field data in section "Power-up Configuration (Saved User Settings)" on page 34 and "Minimum Sapera
Versi
on Required" on page 130.
 Unexpected 'Trigger Events'. See "Random Invalid Trigger Events" on page 130.