Specifications

Dakota Micro, Inc. DMAC-9MQ(‐C2)UserManual
Rev:09/29/2014Page11of12Author:CNR
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XV.WARNINGS
1. Toavoidelectricalshockandmaintainoptimalfunctionality,donotopentheenclosures.Highvoltagemaybepresentand
therearenouserserviceablepartsinside.Allwarrantieswillbevoidshouldanyenclosuresbetamperedwithinanyway.
2. Donotuseanyharshchemicalsolvents,cleaning
agentsorcorrosivedetergenttocleanawaydirtonthesurfaceofthe
screenorlens.
3. OurPhotograycameralenseshavebeenmadeimpact‐resistantandhavebeendrop‐balltestedaccordingtoSec.3.84,21
CRFBUTARENOTUNBREAKABLE.Becausetheyhavebeenhardenedchemically,theyshownostress
pattern.Inspectyour
lensesfrequently.Chippedorscratchedsurfaceswillreduceprotection.Suchlensesshouldbereplacedonlybythe
manufacturer.
4. Powertocamerasisnotinterruptedbyturningoffmonitor;12vpowersourcemustbeterminatedwhennotinusetoavoid
batterydrain.Toavoidthisproblem
besurewhenhardwiringaunit,useafusedcircuit.
5. DonotuseyourAgCam®camerasystemforanythingotherthanlegalsurveillanceandobservationuses.DakotaMicro,Inc.
isnotliableforanyillegalornefarioususage.
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XVI.
PRODUCTWARRANTY/REPAIRPROCESS
1. ForTechnicalSupportcall1866462‐4226ORemail[e-mail]
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2. Technicianwillassistintroubleshootingproductmalfunction.
3. Ifproductmalfunctioncannotberemediedandarepairisdeemednecessary,TechnicianwillissueaRepairAuthorization
(RA)number.
IMPORTANTNOTE:
TheTechnicianwillnoteontheRAformiftherepairAPPEARStobeawarrantyornon‐warranty
issuebasedoncustomerdescription
oftheissuesathand.Nofinaldeterminationcanbemadeuntilinspectionandtestingoftheequipmentiscompletedatthefactory.
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4. Toensurefastandeffectiverepairs,customerisrequiredtosend:
 DakotaMicroProductthatTechnicianhasrequested/deemednecessaryin
theproperdiagnosisandrepairof
malfunction.Thismayincludesomeorallcomponentsofthekit.
 Original/Copyofpurchasereceipt.
 ForserializeditemsONLY;Ifacopyoftheoriginalpurchasereceiptcannotbeprovided,thenDAKOTAMICROwilluse
theproductmanufacturedate.
 Customerinformation,including
returnstreetaddresses(NOPOBoxes)&phonenumber.Ifthephonenumberisnot
included,thecustomerwillbesentaletterrequestingtheneededinformation.
 RANumberprovidedbyDakotaMicroTechnicalSupport
 ShippingandassociatedcoststoshipproducttoDMfactorytobeborne
bythecustomerunlessotherwisespecified.
5. Customershouldmailproductto:
DakotaMicro,Inc.
RA#XXXXX
8659148thAve.SE
Cayuga,ND58013
6. UponreceiptandevaluationofproductatDakotaMicroFactory,itwillbeestablishediftherepairiswarrantyornon‐
warranty.Ifrequested,
customerwillbecalledandnotifiedofanyapplicablecharges.
7. Iftherepairsaredeemednon‐warranty,andrequireaservice/repairfeeofanykind,acreditcardnumberwillberequested
byOrderProcessingaftertherepairiscompleted.
8. Ifcustomerisunabletobecontactedoverthe
courseof3weeksregardingrequirednon‐warrantyrepairs,productwillbe
returned,unrepaired,tothecustomer.
9. Anyproductreturnedwithoutproperdocumentationmaybereturnedatcustomer’sexpense.
10. Productreturnedwithunconfirmedproblemswillbeassesseda$60evaluationfeeperunit
11. Returnshippingcostswill
bebornebythepartyatfault;inotherwords,ifDakotaMicrodeterminesthatthedefective
productwascoveredunderwarranty,DakotaMicropaystheshippingcharges.IfDakotaMicrodeterminesthatitwasthe
customersfault,thecustomerwillpayshippingcharges.Ifaparticularcircumstancecannotbedetermined
thanthecostof
shippingchargeswillbedecidedonadiscretionarybasisdependingonthesituationathand.
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