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User Manual DMAC-2USB
AU: CNR BY: SJE V3 REV: 11/08/22 Page 11 of 12
Product Warranty/Repair Process
1. For Technical Support call 1 701-538-4403 OR email [e-mail]
2. Technician will assist in troubleshooting product malfunction.
3. If product malfunction cannot be remedied and a repair is deemed necessary, Technician will issue a case
number.
IMPORTANT NOTE: The Technician will note if the repair APPEARS to be a warranty or non-warranty issue
based on customer description of the issues at hand. No final determination can be made until inspection and
testing of the equipment is completed at the factory.
4. To ensure fast and effective repairs, customer is required to send:
• Dakota Micro, Inc. product that technician has requested/deemed necessary in the proper
diagnosis and repair of malfunction. This may include some or all components of the kit.
• Original/Copy of purchase receipt.
• For serialized items ONLY, if a copy of the original purchase receipt cannot be provided, then
Dakota Micro, Inc. will use the product manufacture date.
• Customer information, including return address, phone number & email address.
• Case Number provided by Dakota Micro, Inc. technical support
• Shipping and associated costs to ship product to Dakota Micro, Inc. factory to be borne by the
customer unless otherwise specified.
5. Customer should mail product to:
Dakota Micro, Inc.
Case # XXXX
8659 148 ½ Ave. SE
Cayuga, ND 58013
6. Upon receipt and evaluation of product at Dakota Micro, Inc. factory, it will be established if the repair is
warranty or non-warranty. Customer will be notified of any applicable charges.
7. If the repairs are deemed non-warranty and require a service/repair fee of any kind, a credit card number
will be required.
8. If customer is unable to be contacted over the course of 3 weeks regarding required non-warranty repairs,
product will be held for 30 days and, if no response from customer, product will be discarded.
9. Any product returned without proper documentation may be returned at customer’s expense.
10. Product returned with unconfirmed problems may be assessed an evaluation fee of up to $60 per unit.
11. Return shipping costs will be borne by the party at fault; in other words, if Dakota Micro, Inc. determines
that the defective product was covered under warranty, Dakota Micro, Inc. pays the shipping charges. If
Dakota Micro, Inc. determines that it was the customers fault, the customer will pay shipping charges. If a
particular circumstance cannot be determined than the cost of shipping charges will be decided on a
discretionary basis depending on the situation at hand.