Quick Start Guide

7
3 Troubleshooting
Issue
Solution
Cannot setup camera
 Ensure you are using a 2.4GHz Wi-Fi network to
configure the camera. The camera does not work with
5GHz networks.
 Ensure your mobile device is within 1 ft (30 cm) of the
camera during setup.
No Picture/Signal
 Ensure the LED indicator on the camera is glowing
steady green. See ‘LED Behavior’ section for details if
otherwise.
 Ensure the camera is properly connected to power
using the included USB power adapter.
 Try repositioning the camera, router, or both to improve
signal strength.
Picture is not clear
 Check the camera lens for dirt, dust, spiderwebs. Clean
the lens with a soft, clean cloth.
 Remove the vinyl cover on the camera lens.
No audio
 Ensure audio function on camera is turned on.

Ensure audio is turned up on viewing device.
The warning light is not
switching on automatically
 Ensure that you have enabled and configured white
light deterrence.
The siren is not switching on
automatically
 The camera siren cannot switch on automatically. You
can control the camera siren manually using the Dahua
DMSS app.