Manual

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Troubleshooting
Troubleshooting
Problem Possible cause Solution
There is water
dripping.
You may see water or steam in
some cases depending on the
food you are cooking.
Let the oven cool and then wipe
with a dry dish towel.
This is not a product malfunction.
There is steam
coming through
the crack
between the
oven body and
the door.
Water remains in
the oven.
I can hear water
boiling during
steam cooking.
Water is being heated by the
steam heater.`
This is not a product malfunction.
The oven will not
self-clean.
The oven temperature is too high
to start a self-clean operation.
Allow the oven to cool and then
reset the controls.
The oven controls have been set
incorrectly.
See the Self clean section on
page 67.
A self-cleaning cycle cannot
be started if the oven lockout
feature has been activated.
Deactivate the oven Control
lockout (see page 86).
Excessive
smoking during
a self-cleaning
cycle.
There is excessive soiling in the
oven.
Press OFF. Open the windows
to rid the room of smoke. Wait
until the self-cleaning cycle is
cancelled. Wipe up the excessive
soil and then start the self-
cleaning cycle again.
The oven door
will not open
after a self-
cleaning cycle.
The oven is too hot. Allow the oven to cool.
The oven is not
clean after a self-
cleaning cycle.
The oven controls were not set
correctly.
See the Self clean section on
page 67.
The oven was heavily soiled. Wipe up heavy spillovers before
starting the self-cleaning cycle.
Heavily soiled ovens may need
to be self-cleaned again or for a
longer period of time.
NY9900M_PRO RANGE_DOP48M96DLM_DG68-00935A-00_EN+MES+CFR.indb 132 2017-05-12  7:29:09