Manual
English  131 
Troubleshooting
Problem Possible cause Solution
The oven smokes 
excessively 
during broiling.
The oven controls have not been 
set properly.
See the Using the oven – Steam 
oven section starting on page 91.
The meat has been placed too 
close to the element.
Reposition the rack to provide 
proper clearance between the 
meat and the element. Preheat 
the broil element for searing.
The meat has not been properly 
prepared.
Remove excess fat from the 
meat. Cut away fatty edges that 
may curl, leaving the lean intact.
Grease has built up on oven 
surfaces.
Regular cleaning is necessary 
when broiling frequently.
Food does not 
bake or roast 
properly.
The oven controls have not been 
set correctly.
See the Using the oven – Steam 
oven section starting on page 91.
The oven rack has been 
positioned incorrectly or is not 
level.
See the Using the oven racks 
section on page 44 or 91.
The oven temperature needs to 
be adjusted.
See Temp in the Settings section 
on page 88.
Food does not 
broil properly.
The serving size may not be 
appropriate.
Refer to the Broiling 
recommendation guide for 
serving sizes on page ???, and 
then try again.
The rack has not been properly 
positioned.
See the Broiling recommendation 
guide on page 55 or 97.
The cookware is not suited for 
broiling.
Use suitable cookware.
In some areas, the power 
(voltage) may be low.
Preheat the broil element for 10 
minutes.
See the Broiling recommendation 
guide on page 55 or 97.
The oven 
temperature is 
too hot or too 
cold.
The oven temperature needs to 
be adjusted.
See Temp in the Settings section 
on page 88.
NY9900M_PRO RANGE_DOP48M96DLM_DG68-00935A-00_EN+MES+CFR.indb 131 2017-05-12  7:29:09










